Program Enablement Manager - Toronto, Canada - Equinix

Description

Who are we?

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

If you have strong program management, program marketing, and analytical skills and are driven to support excellent candidate and employee experiences, we'd love to talk with you The Program Enablement Manager role is centered on supporting Equinix's new equitable talent interview and selection program and will primarily support the global program owner. Day-to-day tactical aspects of the role will include supporting data-driven program adoption, employee communications including program marketing, and coordinating live user training sessions.

Responsibilities
Program Management

• Responsible for implementation, adoption, and continuous improvement of one (or more) Talent Acquisition (TA) solution(s)
• Takes a data-driven marketing approach to program communications to optimize engagement; clearly and concisely communicate program scope, benefits, needs, and results
• Identifies success measures and partners with the TA team and other stakeholders to ensure the success measures are met
• Runs regular reports for program(s) to measure progress and constantly seeks data-driven opportunities to improve program experience and adoption
• Successfully builds relationships and partners closely with other relevant functions (i.e. GTS, HRIS, IT, Talent Management, HR Operations, Marketing)

Process Support/Optimization

• Provides global support, offers assistance to hiring managers, recruiters and candidates on basic through complex systems and process escalations in partnership with appropriate internal resources and vendors as needed
• Coordinates high volume of global training sessions and trainer availability with Equinix learning team to ensure sessions are staffed appropriately and capacity is optimized for best use of training resources to achieve training plan goals
• Partners with HRIS and other teams on researching and resolving TA related systems issues as needed
• Partners closely with recruiters on global hiring process questions
• Plays an active role in driving change management for new initiatives that impact TA
• Responsible for driving data integrity and recommending and participating in implementation of on-going process and systems improvements
• Partners closely with recruiters to ensure that programs are adopted, processes are followed, and talent acquisition tools are used - through education, advisement and availability of tools
• Identifies program challenges and proposes solutions that improve the candidate, hiring manager and recruiter experience

SME/Consulting on Cross-Functional Projects

• Acts as an SME on broader and cross-functional project teams
• Offers guidance and ensures that all efforts are aligned with TA strategy

Audit and Compliance (Operations)

• Conducts regular regional internal audits to identify program gaps and opportunities, and follows up on potential issues or gaps with appropriate resources to implement solutions

Vendor Management

• Responsible for managing the vendor(s) supporting Talent Acquisition solutions for assigned program(s)
• This could include negotiating contracts, setting clear expectations, staying abreast of system enhancements, submitting enhancement requests, and ensuring vendor accountability for deliverables

Qualifications

• 5+ years of progressive, cross organizational program management experience
• Excellent written and oral communication skills
• Data Analytics: Strong Excel skills with ability to run pivot tables and v-lookups with large data sets
• Data storytelling: Ability to translate raw data into visual, meaningful, concise, and actionable insights to influence a wide range of stakeholders
• Excellent PowerPoint skills with ability to create & format compelling slides that will resonate with internal audiences and stakeholders
• Experience supporting a global program with complex administrative tasks, including assisting in the initial implementation and launch (short term) as well as ongoing adoption of the program (long term)
• Ability to provide day-to-day functional deliverables and plans, including support of the training delivery plan of both live and digital training curriculums
• Experience in supporting the execution of internal communications including program marketing and change management
• Ability to monitor and report progress against program objectives and goals, using Excel and PowerPoint
• Strong ability to multi-task and operate in a fast paced and quickly changing environment
• Excellent interpersonal skills to interact with executive leadership, cross-functional teams and third parties
• A strong customer service mindset as it relates to employee populations
• Ability to establish and maintain strong internal relationships at all levels of the organization
• Flexible and adaptable; able to work in ambiguous situations and with minimal supervision
• Resilient and tenacious with a propensity to persevere

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.