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Brantford

    Technical Services Consultant - Brantford, ON, Canada - Tigercat

    Tigercat
    Tigercat Brantford, ON, Canada

    1 week ago

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    Description
    Mechanical Support | Technical Service Advisor | Brantford, ON
    As a Heavy Equipment Technical Advisor , you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines


    Day shift:
    5 x 8 hour shifts; Monday to Friday.
    Our opportunities are on site, in person roles


    Department:
    Service and Warranty Reports to: Service Supervisor

    Provide technical assistance in assisting Dealer technicians with troubleshooting and diagnosing hydraulic, electrical, mechanical and diesel engines system issues .

    Implement root cause analysis and effective corrective action.
    Work with engineering, manufacturing, and purchasing departments to improve quality of Tigercat products.
    Consolidate and record service history and case reports.

    Strong understanding of Hydraulic, Electrical, Mechanical and Diesel Systems, and able to troubleshoot and problem solve effectively and efficiently.


    Preferred training such as:
    Heavy Duty Equipment Technician, Diesel Mechanic / Truck and Coach Technician, Heavy-Duty Equipment Mechanic, or Motive Power Technician.
    Proficient in Microsoft Office programs.
    Strong organizational skills, planning and time management skills.

    Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events and manage multiple projects simultaneously.

    Bilingual is a strong asset (French, Spanish, Portuguese, Russian, Italian).
    Valid Passport and ability to travel – worldwide and on short notice.
    Parts Manager, Rebuild Supervisor, Service and Warranty Manager
    Internal Service and Warranty group
    External Sales, Engineering and Field Product Support group
    Interesting and challenging work and projects
    Skills development and training reimbursement
    Family oriented (BBQ's, picnics as well as social and sporting events)
    Company paid healthcare benefits and Employee and Family Assistance Program (EAP)

    Interesting and challenging work and projects
    Skills development and training reimbursement
    Family oriented (BBQ's, picnics as well as social and sporting events)
    Company paid healthcare benefits and Employee and Family Assistance Program (EAP)
    Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.
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