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    Technical Field Trainer and Support Specialist - Ottawa, Canada - Tomlinson Group of Companies

    Tomlinson Group of Companies
    Tomlinson Group of Companies Ottawa, Canada

    1 week ago

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    Description

    Tomlinson Group of Companies is seeking an experienced Technical Field Trainer and Support Specialist to join our team. The successful candidate will be responsible for having an in depth understanding of and training our field users to use the various applications required by our field personnel in technologies such as SAP Fiori, Microsoft Power Apps, Microsoft Office/Teams, mobile devices and hardware, and various other line of business-related mobile applications including the related end to end process. This training and support will be primarily conducted in person and in the field at project and operational sites. In addition to training, this role will be a liaison between the field and technical team for troubleshooting and support of field interface and technology related issues.

    Responsibilities:

  • Develop/maintain and conduct training programs for field users on various applications and technologies.
  • Manage the training schedule and ensure that all field users are trained in a timely manner.
  • Provide ongoing support to field users, including troubleshooting and issue resolution.
  • Work closely with the technical team to identify and escalate technical issues.
  • Develop and maintain training materials, including user manuals and training videos.
  • Continuously evaluate and improve the training program based on feedback from field users and management.
  • Stay up to date with the latest technologies and industry trends to ensure that training programs are current and effective.

    • Requirements:

  • Bachelor's degree or college diploma in Computer Science, Information Technology, or related field.
  • 3+ years of experience in technical training and support.
  • Knowledge of SAP Fiori, Microsoft Power Apps considered an asset.
  • Strong knowledge of Microsoft Office and Microsoft Teams.
  • Knowledge of iOS and Android operating systems.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Willingness to travel as needed.
  • French language ability considered an asset.

    • If you are a highly motivated self-starting individual with a passion for training and support, we encourage you to apply for this exciting opportunity. Tomlinson Group of Companies is an equal opportunity employer and offers competitive compensation and benefits packages.

    TOMLINSON OFFERS :

  • Competitive wages
  • Bonus programs
  • Employer paid health and dental benefits
  • Extensive training programs and tuition reimbursement
  • Retirement benefits program
  • Family-oriented team environment
  • Employee discounts and other rewards programs
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