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    Senior Vice President - Toronto, ON, Canada - Definity Financial Corporation

    Definity Financial Corporation
    Definity Financial Corporation Toronto, ON, Canada

    2 weeks ago

    Default job background
    Description

    Category :
    Claims


    Brand :
    Definity


    Regular/Temporary :
    Fulltime/Parttime : Full Time

    Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

    Our ambition is to be one of Canada's leading and most innovative property and casualty insurers.

    We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.

    Reporting to the Chief Claims Officer and leading a claims team across Canada, the Vice President, Property Claims will play a key leadership role supporting Definity's strategic objectives.

    An experienced insurance operations leader, the incoming VP, Property Claims oversees the property team by creating clear objectives and performance measurements, providing guidance around complexity, and by cultivating a culture of accountability and customer service excellence.

    The VP, Property Claims plays a critical role by collaborating across the claims division and enterprise, ensuring the ongoing successful build and implementation of Definity's claims transformation initiatives and broader Definity aspirations for growth.

    The VP, Property Claims is an exceptional and strategic insurance leader, team player and hands-on "doer" with the proven ability to prioritize and deliver results.

    Highly credible and influential, the VP, Property Claims has a passion for insurance and, through their vision, has a natural ability to inspire followership and develop strong relationships with peers and executive leadership.

    With a deep understanding of the insurance industry and experience within property claims, this Vice President understands not just where Definity's property claims operations have been, but also provides vision and clarity as to where it can, and should, be in the years ahead.

    A data-driven thought leader, the VP, Property Claims proactively scans the market for emerging trends.

    They are willing and able to innovate, have good judgement about which solutions are likely to work based on a combination of analysis, experience and pragmatism, and encourage their team toward continuous improvement and growth.

    Highly ethical, the VP, Property Claims maintains business confidentiality and always makes decisions in the best interests of Definity and its stakeholders.

    When a business decision is made, the VP, Property Claims is committed to its successful execution, ensuring the right processes are in place to enable Definity's growth and transformation.

    This is an extraordinary opportunity for a strategic claims leader to significantly contribute to Definity's organizational growth and culture while continuing to provide exceptional experiences for Definity's employees, brokers and customers for many years to come.

    Lead the property claims team with a fulsome understanding of the broader impact of claims and ensuring the operations are performing seamlessly and efficiently
    Lead, motivate and develop claims leaders to ensure delivery of an exceptional claims experience for our customers
    Ensures delivery of key performance indicators utilizing key data and metrics to evaluate performance, ensure consistency, and inspire accountability
    Develop strong working relationships internally with peers and executives in personal lines, commercial lines & actuarial teams, and externally with key brokers and customer accounts, ensuring that issues are addressed in a timely manner
    Develop, implement and execute long term, strategic business initiatives to deliver sustainable, cost effective, and innovative claims results and a consistent, high value customer experience
    Continuous improvement of technical claims handling, focusing on overall claims consistency, thought leadership, best practices, lessons learned and technical training
    Oversee the property damage claims budget with a lens on delivering services in an optimized, cost-effective manner, ensuring growth in Definity's business without in-tandem growth in expenses
    Effectively manage issues arising from internal reviews and audits or external bodies such as regulators and external auditors
    Assess the internal and external landscape for best practices and contribute to claims' strategic planning, providing recommendations on new technologies, tools and potential partnerships/acquisitions
    10+ years of P&C insurance, or financial institution experience
    ~10+ years' leadership experience within property insurance industry
    ~ Experience with claims operations, transformations and/or integrations as well as exposure to claims in bodily injury, casualty, accident benefits or underwriting are valuable assets
    ~ Outstanding relationship builder with executive presence who develops influential relationships that help them drive to the best business decisions
    ~ Exceptional people management and leadership experience; ability to coach, develop, set expectations, evaluate and hold people accountable for performance
    ~ Superior written and verbal communication/presentation skills and ability to interact with senior executives and other cross divisional leaders in the organization

    We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.
    Pension and savings programs, with company-matched RRSP contributions
    Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents

    Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

    In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

    Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

    Our inclusive work environment welcomes diversity and supports accessibility.
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