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    Collection Specialist - Toronto, ON, Canada - Teranet

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    Description
    Apply locations Toronto time type Full time posted on Posted Yesterday job requisition id R003716 Who We Are

    Teranet is Canada's leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries.

    We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services, government, utilities, and legal markets.

    To learn more about who we are visit our website:

    As a key member of the Operational Excellence Team, and under the direct oversight of the Senior Director of Strategic Initiatives, the Operational Excellence Specialist oversees the planning, design, and implementation of operational improvement initiatives across Teranet.

    This includes developing strategies to improve performance metrics aimed at productivity, efficiency, and quality.
    The incumbent will work closely with Project and Change Managers to engage employees in improvement initiatives. Support and lead the Operational Excellence (OPEX) Training Program across the organization.

    Identification, prioritization, and implementation of process improvement initiatives locally or corporately to enhance operational efficiency, service delivery and to create a continuous improvement culture within the organization.

    Build effective relationships, influence, and motivate business units and leadership teams to ensure their commitment to the achievement of operational excellence.

    Support operational analysis activities relating to cost efficiencies and work distribution.
    Familiarity with emerging technologies such as Robotics Process Automation is a plus
    Understanding of different software delivery mindset and methodologies such as Agile and/or DevOps is also a plus.
    Bachelor's degree in Business, Engineering, or related field
    ~ Lean Six Sigma, PMP, Agile, and Change Management credentials required
    ~ RPA implementation and process mapping/mining software experience would be an asset
    ~5+ years of previous experience in an Operations role, preferably in an administrative/office environment, is required. Practical experience leveraging and deploying analytical tools and leading data-driven decision processes.
    ~ Business mindset and acumen with proven success providing Senior Leaders and Executives with succinct communications (written & verbal), inclusive of go-forward action plan to outline critical control points, timelines, milestones, and key stakeholder involvement
    ~ Exceptional time, priority, and project management skills – able to keep initiatives with varying levels of size, scope, and complexity moving forward in alignment with their stated objectives
    ~ Advanced MS suite of tools skills (Word, Excel, PowerPoint, SharePoint, Visio, Project)

    Retirement Savings Plans with Employer Matching Scheme
    ~ Corporate Discounted Programs + Wellness Program
    ~ Employee Assistance Program (EAP) for our employees and their families

    We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve.

    Teranet is Canada's leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries.

    Our innovative commercial solutions connect industry professionals and communities with reliable data, actionable insights and practice management applications – enabling them to make better decisions and improve overall efficiency.



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