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Customer Support Advocate
5 hours ago
Softchoice Toronto, CanadaWe are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling ...
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Hootsuite Toronto, CanadaWe're looking for Bilingual Enterprise Customer Support Advocate, fluent in French, to help us assist our Enterprise clients with prompt, friendly and accurate help through any medium or channel. While working with Enterprise customers worldwide, you will communicate in a profess ...
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French Language Financial Recovery Advocate
6 days ago
Victim Services Toronto Toronto, Canada**EMPLOYMENT OPPORTUNITY - INTERNAL & EXTERNAL** · Victim Services Toronto (VST) provides trauma-informed support and advocacy in the moment for any person in Toronto who has experienced crime or sudden tragedy. We also work to prevent violence through community engagement. · **_ ...
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Brand Advocate, Supervisor
5 hours ago
The Home Depot Canada Toronto, CanadaThe Brand Advocate program supports Home Depots, One Home Depot vision by parenting with our suppliers to fully optimize their eCommerce strategy with Home Depot Canada. We provide strategic insights, analytics, deep dive analysis and digital content enrichments to help drive tra ...
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Student Advocate
6 days ago
Ignite Student Union Toronto, Canada**POSITION OVERVIEW** · **_The Student Advocate_** is a key contact and advocate for students at Humber College. The Student Advocate contributes strategically to IGNITE offerings and ensures the mission of IGNITE is being successfully implemented throughout their campus. They wo ...
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Claims Advocate
5 hours ago
Westland Insurance Ltd. Ontario, CanadaWe're searching for a Claims Advocate. Are you searching for new possibilities? · Westland Insurance Group Ltd has an exciting opportunity for a Claims Advocate to join our growing Claims Team in Ontario. A RIBO License is a requirement. This is a great opportunity and will be a ...
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Customer Experience Advocate
6 days ago
Gyro Group Toronto, CanadaTo ensure optimum customer service, we're hiring a **Customer Service Advocate** to work one-on-one with our clients. Your job will consist of greeting clients, completing a walk around of the vehicle, preparing service estimates, administration function, documenting corresponden ...
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Customer Experience Advocate
5 hours ago
Gyro Group Toronto, CanadaTo ensure optimum customer service, we're hiring a **Customer Service Advocate** to work one-on-one with our clients. Your job will consist of greeting clients, completing a walk around of the vehicle, preparing service estimates, administration function, documenting corresponden ...
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Customer Experience Advocate
3 days ago
Gyro Group Toronto, CanadaTo ensure optimum customer service, we're hiring a **Customer Service Advocate** to work one-on-one with our clients. Your job will consist of greeting clients, completing a walk around of the vehicle, preparing service estimates, administration function, documenting corresponden ...
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Customer Experience Advocate
1 week ago
Gyro Group Toronto, CanadaTo ensure optimum customer service, we're hiring a **Customer Service Advocate** to work one-on-one with our clients. Your job will consist of greeting clients, completing a walk around of the vehicle, preparing service estimates, administration function, documenting corresponden ...
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Customer Experience Advocate
1 week ago
Gyro Group Toronto, CanadaTo ensure optimum customer service, we're hiring a **Customer Service Advocate** to work one-on-one with our clients. Your job will consist of greeting clients, completing a walk around of the vehicle, preparing service estimates, administration function, documenting corresponden ...
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Customer Experience Advocate
1 day ago
Gyro Group Toronto, CanadaTo ensure optimum customer service, we're hiring a **Customer Service Advocate** to work one-on-one with our clients. Your job will consist of greeting clients, completing a walk around of the vehicle, preparing service estimates, administration function, documenting corresponden ...
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Finex Broker, Financial Institutions
1 day ago
WTW Toronto, CanadaThe FINEX Senior Associate Broker role within the Financial Institutions & Professional Services (FIPS) Industry Vertical Division will be responsible for managing the day-to-day broking responsibilities for Financial & Executive Risk lines and Property & Casualty programs both i ...
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Junior Advocate
1 day ago
Tonal Toronto, Canada**Who We Are** · Tonal is the smartest home gym and personal trainer. It has completely revolutionized the way people work out at home, with its sleek design and advanced A.I. technology. We've united a diverse team of experts and decades of research to reinvent strength training ...
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2slgbtqia+ Case Worker
1 day ago
Friends of Ruby Toronto, Canada**Friends of Ruby** is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. · **Position Summary* ...
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2slbgtqia+ Case Worker
1 week ago
Friends of Ruby Toronto, Canada**Friends of Ruby** · Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. · * ...
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Edi Coordinator
5 hours ago
Covenant House Toronto Toronto, Canada**EDI Coordinator** · **Hybrid - Downtown Toronto** · **Full-Time** · For forty years, we have maintained a steadfast dedication to our mission: supporting the vulnerable youth who come through our doors. To this day, we remain committed to this duty. · Covenant House helps youth ...
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Chief Executive Officer
1 day ago
Mirams Becker Toronto, Canada**Chief Executive Officer** · **Association of Family Health Teams of Ontario** · AFHTO is seeking a new Chief Executive Officer. Reporting directly to the AFHTO Board of Directors, the CEO will provide the strategic and organizational leadership to ensure that AFHTO develops, al ...
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Manager
1 week ago
Possibilities Clinic Toronto, Canada**Possibilities Clinic Manager** · **Our Clinic and Culture** · The Possibilities Clinic offers evidence-based medical, coaching, and therapy services to individuals across the lifespan. We are specialists—not generalists—with expertise in ADHD and disorders that often coexist wi ...
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2slgbtqia+ Case Worker
1 day ago
Friends of Ruby Toronto, Canada**_At this time, we are looking for 2 Case Workers with a start date of March 6, 2023._** · **Friends of Ruby** · Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ru ...
Agency Support Advocate - Toronto, Canada - Porter Airlines
Description
Job SummaryThe Agency Support Advocate plays a pivotal role in assisting both our regular travel agency partners and our Preferred Travel Agency partners.
They ensure timely responses and exceptional service, in line with Porter's commitment to "flying refined," while adhering to TICO rules and regulations.
Duties & Responsibilities Serve as the initial contact for all inbound calls from Travel Agents (TAs) and Preferred Travel Agency Service Desk (PTASD).
Address inquiries from travel agents directly, escalating to Agency Sales & Distribution only when necessary. Provide clarification on policies and procedures, such as adding promo codes in the GDS for Improved Productivity (IP). Track and manage waiver usage, offering guidance on their appropriate application. This includes managing exceptional waivers (MISC). Address GDS issues such as fare discrepancies and technical problems, escalating as needed. Ensure appropriate resolution, either internally or through GDS channels. Interact with a positive, customer-focused approach when assisting Travel Agents and customers directly. Prioritize and respond promptly to inquiries from Travel Agents and customers. Collaborate with other departments to investigate and resolve concerns raised by Travel Agents or passengers. Pivotal in maintaining positive relationships with our agency partners and ensuring seamless interactions with Porter Airlines.Actively participates in Porter's Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
Behavioural Competencies Concern for Safety:
Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
Teamwork:
Working collaboratively with others to achieve organizational goals
Passenger/Customer Service:
Providing service excellence to internal and/or external customers (passengers)
Initiative:
Dealing with situations and issues proactively and persistently, seizing opportunities that arise
Results Focus:
Focusing efforts on achieving high quality results consistent with the organization's standards
Fostering Communication:
Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications Experience with GDS (i.e. Amadeus or Sabre) Post-secondary education Travel Agency experience would be a strong asset Proficient in all Google Office products including Gmail Proficient in MS product suite Positive customer-focused attitude, excellent organizational skills and attention to detail Strong written and verbal communication skills Ability to maintain concentration and work effectively from home