Operations Specialist - Canada - Alcoa of Australia Ltd

Description

This Policy applies to the users of the Alcoa Corporation Website including any local versions of the Website that Alcoa Corporation owns and operates.

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.

As a leader within Alcoa, you can help us fulfill our purpose and realize our vision to reinvent the aluminum industry. Be part of the team that is helping shape a better workplace with a better work-life balance and the equal opportunities that help everyone thrive. You have the power to shape things to make them better.

About the Role:

Alcoa is looking for a qualified Change and Configuration Management resource to support enterprise infrastructure operations.

This role administers the change process for all changes to enterprise infrastructure using the ServiceNow tool and ensures overall quality of the change management processes. This person will continually monitor, evaluate, and make recommendations for improvement to the change process by enabling automation and process improvements.

Maintain and implement additional improvement to the current change management process in alignment with organization goals.

Participate in the change management advisory committee to represent Enterprise Infrastructure team to adapt new changes to the process and tool in collaboration with other teams.

Facilitate and conduct daily, weekly change advisory board (CAB) meetings for infrastructure changes.

Utilize ServiceNow to automate and improve change management process, provide support to test the tool working with the platform team.

Improve existing processes to turnover or decommission IT infrastructure to be more self-service.

Perform impact analysis for the critical changes using CMDB data to reduce impact to the users due to changes.

Implement risk assessments to evaluate the impact that the change would have on all associated systems.

Conduct weekly change management meeting to review major changes and address any risk to avoid impact to production.

Ensure a change plan outlines the course that the change will take, the resources that are needed to complete the change, and best window of implementation.

Conduct weekly production turnover meetings between engineering and operation teams to review all the new environments going to production.

Oversee configuration management database to ensure quality of the CMDB, regular review & audit of the CMDB dashboard and address gaps.

Identify opportunity to improve the processes to maintain CMDB data, introduce automation to eliminate manual maintenance.

What you can bring to this role:

Bachelor's degree in a technical or business discipline such as Engineering, Computer Science, Mathematics, Economics, Business Administration, etc.

7 - 10 years of relevant work experience with change and configuration management for infrastructure or data center environments

Demonstrate a solid understanding of IT Change Management practices and processes.

Solid knowledge in IT Operation Management (ITOM) and IT Service Management (ITSM) are beneficial.

Experience with ServiceNow (optimally) or other IT Management toolset required.

Evaluate requests, schedules, and risk assessments to ensure adherence to the process and best practices.

Experience the end-to-end Infrastructure change management process.

Strong analytic skills to make judgement calls for submitted tickets, as well as configuration data within the CMDB.

Knowledge of project management, Dev Ops and Scrum methodologies.

Proven communication skills and ability to facilitate small meetings and lead discussions.

What's on offer:

401(k), employer match up to 6%, additional employer retirement income contribution (no vesting period), and a nonqualified deferred compensation plans ;

15 days' vacation and one flexible holiday of your choice ;

Flexible spending accounts and generous employer contribution to the HAS;

Career development opportunities to pursue your passions; and

Social and diversity focused engagement opportunities.

#LI-TL2

#LI-TL2

Base salary: $91,500 - $126,000 USD annuallyTotal rewards packages listed, including base salary and bonus eligibility, applies to US based applicants only. Actual salaries will vary and will be based on a range of factors, including a candidate's qualifications, skills, and competencies in conjunction with multiple components of the Employee Total Rewards Package. Alcoa reserves the right to change plans at its discretion.

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.

As a leader within Alcoa, you can help us fulfill our purpose and realize our vision to reinvent the aluminum industry. Be part of the team that is helping shape a better workplace with a better work-life balance and the equal opportunities that help everyone thrive. You have the power to shape things to make them better.

About the Role:

Alcoa is looking for a qualified Change and Configuration Management resource to support enterprise infrastructure operations.

This role administers the change process for all changes to enterprise infrastructure using the ServiceNow tool and ensures overall quality of the change management processes. This person will continually monitor, evaluate, and make recommendations for improvement to the change process by enabling automation and process improvements.

• Maintain and implement additional improvement to the current change management process in alignment with organization goals.
• Participate in the change management advisory committee to represent Enterprise Infrastructure team to adapt new changes to the process and tool in collaboration with other teams.
• Facilitate and conduct daily, weekly change advisory board (CAB) meetings for infrastructure changes.
• Utilize ServiceNow to automate and improve change management process, provide support to test the tool working with the platform team.
• Improve existing processes to turnover or decommission IT infrastructure to be more self-service.
• Perform impact analysis for the critical changes using CMDB data to reduce impact to the users due to changes.
• Implement risk assessments to evaluate the impact that the change would have on all associated systems.
• Conduct weekly change management meeting to review major changes and address any risk to avoid impact to production.
• Ensure a change plan outlines the course that the change will take, the resources that are needed to complete the change, and best window of implementation.
• Conduct weekly production turnover meetings between engineering and operation teams to review all the new environments going to production.
• Oversee configuration management database to ensure quality of the CMDB, regular review & audit of the CMDB dashboard and address gaps.
• Identify opportunity to improve the processes to maintain CMDB data, introduce automation to eliminate manual maintenance.

What you can bring to this role:

• Bachelor's degree in a technical or business discipline such as Engineering, Computer Science, Mathematics, Economics, Business Administration, etc.
• years of relevant work experience with change and configuration management for infrastructure or data center environments
• Demonstrate a solid understanding of IT Change Management practices and processes.
• Solid knowledge in IT Operation Management (ITOM) and IT Service Management (ITSM) are beneficial.
• Experience with ServiceNow (optimally) or other IT Management toolset required.
• Evaluate requests, schedules, and risk assessments to ensure adherence to the process and best practices.
• Experience the end-to-end Infrastructure change management process.
• Strong analytic skills to make judgement calls for submitted tickets, as well as configuration data within the CMDB.
• Knowledge of project management, Dev Ops and Scrum methodologies.
• Proven communication skills and ability to facilitate small meetings and lead discussions.

What's on offer:

• 401(k), employer match up to 6%, additional employer retirement income contribution (no vesting period), and a nonqualified deferred compensation plans ;
• 15 days' vacation and one flexible holiday of your choice ;
• Flexible spending accounts and generous employer contribution to the HAS;
• Paid annual volunteer hours;
• Career development opportunities to pursue your passions; and
• Social and diversity focused engagement opportunities.

#LI-TL2

En tant que leader au sein d'Alcoa, vous pouvez nous aider à atteindre notre objectif et à réaliser notre vision de réinventer l'industrie de l'aluminium. Faites partie de l'équipe qui contribue à façonner un meilleur lieu de travail avec un meilleur équilibre entre travail et vie privée et l'égalité des chances qui aide chacun à s'épanouir. Vous avez le pouvoir de façonner les choses pour les rendre meilleures.

À propos du rôle:

Alcoa est à la recherche d'une ressource qualifiée en gestion des changements et des configurations pour soutenir les opérations de l'infrastructure de l'entreprise.

Ce rôle administre le processus de changement pour toutes les modifications apportées à l'infrastructure de l'entreprise à l'aide de l'outil ServiceNow et garantit la qualité globale des processus de gestion des changements. Cette personne surveillera, évaluera et formulera en permanence des recommandations pour améliorer le processus de changement en permettant l'automatisation et l'amélioration des processus.

• Maintenir et mettre en œuvre des améliorations supplémentaires au processus actuel de gestion du changement conformément aux objectifs de l'organisation.

• Participer au comité consultatif sur la gestion du changement pour représenter l'équipe d'infrastructure d'entreprise afin d'adapter les nouveaux changements au processus et à l'outil en collaboration avec d'autres équipes.

• Faciliter et diriger des réunions quotidiennes et hebdomadaires du comité consultatif sur les changements (CAB) pour les changements d'infrastructure.

• Utiliser ServiceNow pour automatiser et améliorer le processus de gestion des changements, fournir une assistance pour tester l'outil en collaboration avec l'équipe de la plateforme.

• Améliorer les processus existants pour renouveler ou mettre hors service l'infrastructure informatique afin d'offrir davantage de libre-service.

• Effectuer une analyse d'impact pour les changements critiques à l'aide des données CMDB afin de réduire l'impact sur les utilisateurs en raison des changements.

• Mettre en œuvre des évaluations des risques pour évaluer l'impact que le changement aurait sur tous les systèmes associés.

• Organiser une réunion hebdomadaire de gestion du changement pour examiner les changements majeurs et traiter tout risque afin d'éviter tout impact sur la production.

• Assurez-vous qu'un plan de changement décrit le cours que prendra le changement, les ressources nécessaires pour achever le changement et la meilleure fenêtre de mise en œuvre.

• Organiser des réunions hebdomadaires de rotation de production entre les équipes d'ingénierie et d'exploitation pour examiner tous les nouveaux environnements mis en production.

• Superviser la base de données de gestion de la configuration pour garantir la qualité de la CMDB, examiner et auditer régulièrement le tableau de bord de la CMDB et combler les lacunes.

• Identifier les opportunités d'améliorer les processus de maintenance des données CMDB, introduire l'automatisation pour éliminer la maintenance manuelle.

Ce que vous apportez au rôle :

• Baccalauréat dans une discipline technique ou commerciale telle que l'ingénierie, l'informatique, les mathématiques, l'économie, l'administration des affaires, etc.

• 7 à 10 ans d'expérience professionnelle pertinente dans la gestion des changements et des configurations pour les environnements d'infrastructure ou de centre de données.

• Démontrer une solide compréhension des pratiques et des processus de gestion des changements informatiques.

• De solides connaissances en gestion des opérations informatiques (ITOM) et en gestion des services informatiques (ITSM) sont bénéfiques.

• Expérience avec ServiceNow (de manière optimale) ou un autre ensemble d'outils de gestion informatique requise.

• Évaluer les demandes, les calendriers et les évaluations des risques pour garantir le respect du processus et des meilleures pratiques.

• Découvrez le processus de gestion des changements d'infrastructure du début à la fin.

• Solides compétences analytiques pour faire des jugements sur les tickets soumis, ainsi que sur les données de configuration au sein de la CMDB.

• Connaissance des méthodologies de gestion de projet, Dev Ops et Scrum.

• Compétences avérées en communication et capacité à animer de petites réunions et à diriger des discussions.

Ce qui est proposé :

• 401(k), contribution de l'employeur jusqu'à 6 %, cotisation supplémentaire de l'employeur au revenu de retraite (pas de période d'acquisition) et régimes de rémunération différée non qualifiés;

• 10 jours de vacances et un séjour flexible de votre choix ;

• Comptes de dépenses flexibles et généreuse contribution de l'employeur à la HAS ;

• Heures de bénévolat annuelles rémunérées ;

• Des opportunités de développement de carrière pour poursuivre vos passions ; et

• Opportunités d'engagement sociales et axées sur la diversité.

#LI-TL2

Base salary: $91,500 - $126,000 USD annuallyTotal rewards packages listed, including base salary and bonus eligibility, applies to US based applicants only. Actual salaries will vary and will be based on a range of factors, including a candidate's qualifications, skills, and competencies in conjunction with multiple components of the Employee Total Rewards Package. Alcoa reserves the right to change plans at its discretion.

About the Location

As an Alcoan you are part of a global team committed to advancing sustainability and delivering excellence and innovation. We invented the industry and today we are redefining what it means to be a sustainable aluminium company from mines to metal. Join in and become an essential part of our purpose: to turn raw potential into real progress. We treat all people with dignity and we believe in inclusion, diversity and enabling all employees to grow and develop their careers with us, where they can pursue their passions. The power is in your hands to shape the things that matter to us all. Come shape your career with us

We are values led, vision driven and united by our purpose of transforming raw potential into real progress. Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.

As a proud equal opportunity workplace and affirmative action employer, Alcoa is dedicated to providing equal opportunities and equal access to all individuals regardless of a person's gender, age, race, ethnicity, sexual orientation, gender identity, religion, nation of origin, disability, veteran status, language spoken or any other characteristic or status protected by the laws or regulations in the places where we operate.

If you have visited our website in search of information on U.S. employment opportunities or to apply for a position, and you require an accommodation, please contact Alcoa Recruiting via email at

This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career

Your work. Your world. Shape them for the better.

Join us and become an essential part of our purpose: to turn raw potential into real progress. We treat all people with dignity and we believe in inclusion, diversity and enabling all employees to grow and develop their careers with us, where they can pursue their passions. Discover the possibilities a career with Alcoa can have for you.

We also invite you to create an automated personalized Job Alert. It's easy to do, new open jobs will automatically come to you

Press the "Sign In" button at the top right of this page and the log in screen will appear. If you have not already created an account, please do so now. It's easy. At the bottom right it will say "Create Account". Simply click on that, submit your email address and a password. You will receive an email to validate your request. Once that is done when you log in you will see a tab at the top right that says "Job Alerts". Click on that tab and check all your job preferences. All relevant open Alcoa jobs will come to you via email automatically as soon as they are live. How great is that? In addition, we will update you via email on a regular basis about what is going on at Alcoa based upon your interests

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