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Richmond Hill

    Insurance Service Agent - Richmond Hill, Canada - CAA Club Group

    CAA Club Group
    CAA Club Group Richmond Hill, Canada

    Found in: beBee S2 CA - 3 weeks ago

    Default job background
    Full time
    Description

    About Us

    Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development- and we regularly recognize their achievements and outstanding results.

    We work hard and play hard. We're about doing what's right, and feeling good about it.

    Who we are

    Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

    Position Details

    What You Will Do

    Action and address Auto and Property policy inquiries from existing policyholders that would like to make changes on their policy
    Assist with renewal reviews and billing transactions for existing policyholders
    Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace
    Assist with the collection of data for departmental reporting
    Offer support for ongoing departmental projects and initiatives
    Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided

    Who You Are

    Post-Secondary education completed, University preferred
    1-3 years of exceptional customer service experience
    Previous experience in a call centre environment
    Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation
    Strong teamwork and analytical skills
    Excellent communication skills, both verbal and written

    What's in it for you:

    Competitive salary
    Annual bonuses and merit increases
    3 weeks' vacation
    Flexible benefit plan
    Defined Contribution Pension
    Complimentary CAA Membership

    Work from home option is available

    As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

    Our Commitment

    We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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