Jobs
>
Regina

    Reception Team Leader - Regina, Canada - Brandt

    Brandt
    Brandt Regina, Canada

    3 days ago

    Brandt background
    Description

    Brandt is a growing family business based in Regina with over 5,000 employees. We design and manufacture equipment, as well as distribute iconic brands like John Deere & Peterbilt. In all cases, exceptional customer support and deep customer understanding are critical.

    To support our continued growth, Brandt is looking to hire a Reception Team Leader to provide support to our 24/7 call center operations team and lead the delivery of exceptional product and service support to our customers and dealer locations.

    Reporting to the Director of Customer Contact, the successful candidate will be responsible for providing leadership to a team of corporate receptionists within the contact center.

    This is a great opportunity for someone with previous management experience in call center environment looking leverage their skills, experiences and passion for employees and customers to become part of a stable and growing company.

    DUTIES & RESPONSIBILITIES

    • Lead the implementation and delivery of the contact center mission and vision
    • Provide leadership to a team of 5-10 people in a 24/7 contact center environment
    • Deliver skill development coaching to improve performance, productivity, sales and customer experience
    • Measure, monitor and diagnose performance gaps to deliver on enterprise performance goals
    • Coordinate and prioritize training and development opportunities to improve the knowledge and capabilities of team
    • Champion an employee centric culture focused on high levels of communication and engagement
    • Collaborate with partners to achieve hiring plan and scheduling requirements to meet service level goals
    • Manage risk and adherence to all internal procedures and policies
    • Continuously review processes and practices and make recommendations to improve operational efficiency and customer experience
    • Facilitate team meetings to deliver procedural updates, performance trends, best practice sharing and employee recognition
    • Facilitate ongoing career development and growth opportunities
    • Deliver KPIs and performance reviews
    • Resolve customer and branch complaints and escalations as needed
    • Act as subject matter expert to provide second level floor support and guidance


    Required Skills
    • 2-5 years' previous leadership experience preferred
    • Demonstrated leadership skills with the ability to manage directly and indirectly reporting staff
    • Exceptional organizational and time management skills
    • Careful attention to detail
    • Strong work ethic, combined with a dedication to excellence
    • Accomplished oral and written communication skills
    • Proven experience leading a team to achieve required goals
    • Analytical thinker with strong problem solving and organizational skills
    • Ability to diagnose skill and knowledge gaps and improve performance through skill development and coaching
    • Previous experience with Heavy Equipment, Truck and Trailer or Agricultural Equipment would be considered an asset
    • Relevant post-secondary education would be considered an asset


    Required Experience
    • 2-5 years' previous leadership experience preferred
    • Demonstrated leadership skills with the ability to manage directly and indirectly reporting staff
    • Exceptional organizational and time management skills
    • Careful attention to detail
    • Strong work ethic, combined with a dedication to excellence
    • Accomplished oral and written communication skills
    • Proven experience leading a team to achieve required goals
    • Analytical thinker with strong problem solving and organizational skills
    • Ability to diagnose skill and knowledge gaps and improve performance through skill development and coaching
    • Previous experience with Heavy Equipment, Truck and Trailer or Agricultural Equipment would be considered an asset
    • Relevant post-secondary education would be considered an asset
  • Platinum Transfer Inc.

    Team Leader

    1 week ago

    Platinum Transfer Inc. Regina, Canada

    Platinum Transfer Inc. is an emergency decedent transfer company. We are responsible for taking the recently deceased into our care, and transporting to a designated location, such as a funeral home. · **Team Lead** · The Team Lead is responsible for building a culture of profess ...

  • Conexus Credit Union

    Team Leader, Data Governance

    1 week ago

    Conexus Credit Union Regina, Canada

    _At Conexus, it's not what we do, it's how we do it._ · Are you ready to make a move and work for a company who puts the financial well-being of its members first? It's not just something we say at Conexus. It's a promise delivered by our 900 employees each day. We are passionate ...

  • Museums Association of Saskatchewan

    Visitor Experience Team Leader

    4 days ago

    Museums Association of Saskatchewan Regina, Canada

    August 25, 2023 · Our mission Wonderhub brings children and families together to create, learn, play, and explore without boundaries. Job purpose Reporting to the Visitor Experience Coordinator, the Shift Supervisor is a leader on the Visitor Experience team and first point of co ...

  • The Joint Cannabis

    Jr Operations Team Leader

    1 week ago

    The Joint Cannabis Regina, Canada

    **The Joint currently operates 7 locations in Saskatchewan**: · - 420 Centre St, Assiniboia · - 1244 Baltzan Blvd, Saskatoon · - 622 Circle Dr, Saskatoon · - 1216 Idylwyld Dr, Saskatoon · nd St, Saskatoon · - 926 Victoria Ave, Regina · - 196 Massey Rd, Regina · **We are looking f ...

  • The Joint Cannabis

    Jr Operations Team Leader

    1 day ago

    The Joint Cannabis Regina, Canada

    **The Joint currently operates 7 locations in Saskatchewan**: · - 420 Centre St, Assiniboia · - 1244 Baltzan Blvd, Saskatoon · - 622 Circle Dr, Saskatoon · - 1216 Idylwyld Dr, Saskatoon · nd St, Saskatoon · - 926 Victoria Ave, Regina · - 196 Massey Rd, Regina · **We are looking f ...

  • University of Regina

    Research Assistant

    1 week ago

    University of Regina Regina, Canada

    Faculty/Department VP Research Unit CIPSRT Employee Group CUPE Research Collective Agreement Consideration Open to the Public. CUPE 5791 Job Family Research Category Other Number of Vacancies 1 Position Summary · The Public Safety Personnel Internet-delivered Cognitive Behaviour ...

  • University of Regina

    Student Success and Outreach Officer

    1 week ago

    University of Regina Regina, Canada

    Faculty/Department La Cité Universitaire Francophone Unit La Cité Universitaire Francophone Employee Group URFA APT Collective Agreement Consideration Open with preference given to APT members. CUPE 5791 Job Family Category Staff Number of Vacancies 1 Position Summary · **Titre d ...

  • University of Regina

    Centre Canadien de Recherche Sur Les Francophonies

    4 days ago

    University of Regina Regina, Canada

    Faculty/Department La Cité Universitaire Francophone Unit La Cité Universitaire Francophone Employee Group URFA APT Collective Agreement Consideration Open with preference given to APT members. CUPE 5791 Job Family N/A Category Staff Number of Vacancies 1 Position Summary · **Pos ...

  • Clare Parker Homes Inc.

    Assistant Home Support Leader

    1 week ago

    Clare Parker Homes Inc. Regina, Canada

    GENERAL ACCOUNTABILITIY: · The CPH Assistant Home Supports Leader is directly accountable to their CPH Home Supports Leader and their Home Supports Coordinator and indirectly to the Executive Director. He/she shall be directly accountable for providing high quality support to peo ...

  • Nu-Fab Building Products

    Production Assembler Regina

    1 day ago

    Nu-Fab Building Products Regina, Canada

    **Duties/Responsibilities**: · - Works with a Team Leader to set up the workstation for each order as directed by the Team Leader · - Assembles trusses in accordance with the company procedures, standard work operating procedures and as instructed by Team Leader · - Regularly ins ...

  • Clare Parker Homes Inc.

    Youth Support Coordinator

    1 week ago

    Clare Parker Homes Inc. Regina, Canada

    **General Accountability and Key Responsibilities**: · The Clare Parker Homes Inc. (CPH) Youth Support Coordinator (YSC) is directly accountable to the Associate & Executive Director. He/she shall be directly accountable for providing high quality support to people, working toget ...

  • Farm Credit Canada

    Director, Internal Indigenous Engagement

    1 day ago

    Farm Credit Canada Regina, Canada contract

    Closing Date (MM/DD/YYYY): · 05/02/2024 · Worker Type: · Permanent · Language(s) Required: · English · Term Duration (in months): · Salary Range (plus eligible to receive a performance based incentive, applicable to position): · $132,517 - $179,289 · Leader in Indigenous social a ...

  • Sienna Senior Living

    Kitchen Assistant

    1 week ago

    Sienna Senior Living Regina, Canada

    If you're passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us · The **Kitchen Assistant** is a critical role within our communities as it impacts the lives of residents and ignites the warmth o ...

  • Colliers Project Leaders

    Medical Equipment Inventory Operator

    4 days ago

    Colliers Project Leaders Regina, Canada

    Overview: · At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients' needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. · Our commitment to realizing ou ...

  • Colliers Project Leaders

    Asset Tagging

    4 days ago

    Colliers Project Leaders Regina, Canada

    Overview: · At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients' needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. · Our commitment to realizing ou ...

  • Hillberg & Berk

    Assistant Store Leader

    1 week ago

    Hillberg & Berk Regina, Canada

    H&B is a customer and employee centric business with ambitious growth plans. We are excited about the future of delighting our customers, innovating our product, growing our business along with our people and empowering women in the process. If you have a learning mindset, would ...

  • Cargill

    Casc na Business HR Leader

    1 week ago

    Cargill Regina, Canada

    Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who use new technologies, dynamic insights and over 154 years of experience to connect farmers with markets, customers with ingredients, and people and ani ...

  • Canada Post - Postes Canada

    Officer, Human Resources Business Partner

    6 days ago

    Canada Post - Postes Canada Regina, Canada

    Job Requisition Id: 165401 · Business Function: Human Resources · Primary City: Regina · Other Location(s): · Province: Saskatchewan · Employment Type: Full-Time · Employment Status: Temporary · Language Requirement: English Essential · Employee Class and Level: CPMGA01 · Number ...

  • eHealth Saskatchewan

    Manager, IT Standards

    2 days ago

    eHealth Saskatchewan Regina, Canada

    **Who is eHealth Saskatchewan?** · eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is "Connected healthcare, accessible to everyone, everywhere" with a mission to "Collaborate t ...

  • Key Equipment Services

    Service Technician

    2 days ago

    Key Equipment Services Regina, Canada

    **Key Equipment Services **is an industry leader in providing technical service repairs for commercial food equipment. We are always hiring in western Canada. This current job ad is for a permanent, full-time, Commercial Appliance Service Technician to join our team in **Regina, ...