Jobs
>
Customer Service Representative
>
Vaughan

    Customer Service Representative - Vaughan, Canada - Mircom Group Of Companies

    Mircom Group Of Companies
    Mircom Group Of Companies Vaughan, Canada

    4 days ago

    Default job background
    Description

    Summary:

    The Customer Service Representative will interact with Mircom's customers to address inquiries regarding products and services, while maintaining the highest level of customer satisfaction.

    Key Responsibilities:

  • Handle incoming customer requests professionally, ensuring prompt and thorough issue resolution while providing quality service and support in various areas including billing, print orders, and basic technical support.
  • Efficiently gather customer information, fulfill their needs, educate when applicable to prevent future contacts, and document interactions through contact tracking.
  • Maintain a balance between company policy and customer benefit in decision making, ensuring issues are handled in the best interest of both parties.
  • Continuously seek process improvements to enhance the customer experience.
  • Compile and generate reports related to customer service.
  • Serve as a knowledgeable resource for customers, providing detailed information about our products and services, and facilitating account openings with ease.
  • Act as the company's ambassador, advocating for customer needs and collaborating closely with the Customer Care Manager to ensure consistent service excellence.
  • Provide customer assistance with Stock checks and product support.
  • Review and release orders from the logistics queue when required.
  • Engage in continuous professional development through ongoing product and customer service training, and embrace any additional responsibilities as directed by management.

    • Requirements and Skills:

  • Ability to work from Monday to Friday in office located in Vaughan from 9:30am–6:00pm with occasional overtime and holidays.
  • 2+ years of experience in a customer service or help desk capacity.
  • Post-secondary education preferred.
  • Strong commitment to customer satisfaction, demonstrated through a passion for excellence in customer care.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Has a pleasant, patient and friendly attitude.
  • Ability to handle complaints, difficult customers, and make sound decisions.
  • Excellent organizational, problem-solving, time management, and attention to detail.
  • Strong work ethic, team player mentality, and accountability to customers and colleagues.
  • Experience in the fire protection, communications and/or security industry would be an asset.
  • Microsoft Dynamics AX experience is an asset.

    • What Mircom Offers:

  • A great working environment
  • Competitive salary
  • Group insurance benefits
  • Company RRSP program

    • We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

    Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.

    Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited

  • The Cigna Group

    Bilingual Customer Service Representative

    18 hours ago

    The Cigna Group Toronto, Canada

    Le personnel du Centre d'appels à l'intention des fournisseurs agit à titre d'intermédiaire entre les fournisseurs et Express Scripts Canada en ce qui concerne les demandes quotidiennes relatives au traitement des demandes de règlement. Le représentant du Centre d'appels doit ref ...

  • Cascades

    Customer Service Representative

    1 week ago

    Cascades Vaughan, Canada

    **Votre défi**: · - Sous la supervision du superviseur, Service à la clientèle, la représentante ou le représentant, Service à la clientèle a pour mission de veiller à ce que tous les appels, courriels et commandes entrants soient pris en charge rapidement et se transposent effic ...

  • New Age Granite And Marble Ltd.

    customer service representative supervisor

    5 days ago

    New Age Granite And Marble Ltd. Vaughan, Canada

    Education: · Expérience: · Education · Secondary (high) school graduation certificate · Tasks · Co-ordinate, assign and review work · Personal suitability · Excellent oral communication · Excellent written communication · Experience · 2 years to less than 3 years · Health benef ...

  • Unity Payments

    Bilingual Customer Service Representative

    1 week ago

    Unity Payments North York, Canada

    **Job description** · **Primary Responsibilities**: · - Effectively resolve account-related issues, billing inquiries, and questions about our merchant solutions. · - Employ strategic questioning techniques to investigate customer concerns and determine optimal resolutions. · - C ...

  • 11779214 CANADA INC.

    financial services representative

    5 days ago

    11779214 CANADA INC. Whitby, Canada

    Education: · Expérience: · Education · Bachelor's degree · Work conditions and physical capabilities · Attention to detail · Fast-paced environment · Work under pressure · Personal suitability · Accurate · Client focus · Efficient interpersonal skills · Excellent oral communica ...

  • Good To Great Solutions

    Customer Service Representative

    1 week ago

    Good To Great Solutions Vaughan, Canada

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across Vaughn. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all c ...

  • People Corporation

    Customer Service Representative

    1 day ago

    People Corporation Vaughan, Canada

    We are seeking a Customer Service Representative to join our BPA team in Wilson. · **_ Please note that the office location is currently Toronto (1263 Wilson Ave.); however, the office will be relocating to Vaughan (Langstaff Rd. & Highway 50) in the coming months._** · **_ This ...

  • Provident Energy Management Inc.

    Customer Service Representative

    1 week ago

    Provident Energy Management Inc. Vaughan, Canada

    **ROLE**: · The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Cu ...

  • University Health Network

    Customer Service Representative

    2 days ago

    University Health Network Vaughan, Canada

    **Job Posting #913424** · **Position: Customer Service Representative** · **Department: Altum Health** · **Site: Vaughan and Scarborough** · **Reports to: Site Manager** · **Hours: 37.5 hours per week** · **Salary Range: $20.86 to $26.08 (Commensurate with experience and consiste ...

  • Provident Energy Management Inc

    Customer Service Representative

    18 hours ago

    Provident Energy Management Inc Vaughan, Canada

    Provident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area that specializes in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we have supported our clients' energy savings and sustainability obje ...

  • Quick HR

    Service Sales Representative

    1 week ago

    Quick HR Vaughan, Canada

    **Job Summary**: · We are seeking a highly motivated and results-driven **Service** **Sales Representative** for our client in Vaughan, ON. As a Sales Representative, you will be responsible for generating new leads, closing sales, and maintaining customer relationships. This is ...

  • Jonluca Enterprises Inc.

    Customer Service Representative

    1 week ago

    Jonluca Enterprises Inc. Vaughan, Canada

    **General Information** · The Customer Service Representative is a valuable team member of our Inside Sales Department. Reporting to the Sales Operation Manager, this role focuses on processing sales orders, providing excellent customer service to clients and vendors, and strives ...

  • TOC Logistics

    Customer Service Representative

    4 days ago

    TOC Logistics Vaughan, Canada

    TOC Supplies, a car detailing business in both retail and e-commerce is actively seeking a dynamic individual to join our team as a Customer Service Representative. As a sister company to TOC Logistics, a rapidly growing logistics provider, we are dedicated to providing top-notch ...

  • Provident Energy Management Inc.

    Customer Service Representative

    18 hours ago

    Provident Energy Management Inc. Vaughan, Canada

    **ROLE**: · The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Cu ...

  • Domino's Pizza | Team Tenfold

    Customer Service Representative

    1 week ago

    Domino's Pizza | Team Tenfold Vaughan, Canada

    Hot job opening, fresh out of the Oven · Do you like people? Do you like pizza? We are searching for just the right person to join our team at Domino's in Woodbridge/Vaughan West Our locations include: · - 3604 Major Mackenzie Dr W (Major Mack & Weston Rd) · - 4585 HWY 7 W (Pine ...

  • Oldcastle BuildingEnvelope™

    Customer Service Representative

    5 days ago

    Oldcastle BuildingEnvelope™ Vaughan, Canada

    Oldcastle BuildingEnvelope, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass. · ABOUT US · We are the lea ...

  • Cascades

    Customer Service Representative

    4 days ago

    Cascades Vaughan, Canada

    Your challenge- Individual responsibilities**Accountable** · - Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier- Follow up on the order or need, from handling to delivery or conclusion**Responsible**- Document your customer or supp ...

  • CIBC

    Customer Service Representative

    1 week ago

    CIBC Vaughan, Canada

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...

  • International Credit Experts Inc.

    Customer Service Representative

    4 days ago

    International Credit Experts Inc. Vaughan, Canada

    Are you **entrepreneurial**, **energetic**, and **obsessed with customer service**? We are a leading customer care contact center offering total customer care solutions for renowned clients in the energy and auto sectors across North America. We are hiring customer service repres ...

  • Oldcastle BuildingEnvelope™

    Customer Service Representative

    1 day ago

    Oldcastle BuildingEnvelope™ Vaughan, Canada

    Oldcastle BuildingEnvelope, a CRH Company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass. · ABOUT US · ...