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    Bilingual (Spanish / English) Customer Service Representative - Toronto, ON, Canada - Prime Hires

    Prime Hires
    Prime Hires Toronto, ON, Canada

    1 week ago

    Default job background
    Description
    Bilingual Service RepresentativeEst


    Start Date:
    ASAPLength of Contract: 3 months

    Working Location:
    Toronto, ON (Hybrid)

    Pay rate:
    $22-25 /hr

    Job Description:

    Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial ATM deposits and payments.

    Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements.

    Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience.

    Deposit and Payments monitoring and actioning of request from the line of business for ATM deposit and withdrawal disputes.

    • Analyzes data and information to provide insights and recommendations.
    • Supports change management of varying scope and type; May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
    • May perform quality control and training.
    • Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
    • Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
    • Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.
    • Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
    • Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.

    Qualifications:

    • Must be bilingual - French & English
    • Typically between - 2 years of relevant experience in customer service
    • Knowledge and understanding of the banking products and services, processes and controls
    • Knowledge of the risk and regulatory requirements

    PC skills (MS Word, Excel, PowerPoint)Soft Skills:

    • Verbal & written communication skills
    • Organization skills
    • Collaboration & team skills
    • Analytical and problem solving skills
    • Ability to multi-task in a fast-paced environment.
    • Prioritization skillsWe thank you for your interest in the position, however, only those who are qualified will be contactedInclusion and Equal Opportunity EmploymentOur client is an equal opportunity employer committed to diversity and inclusion; We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.
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