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    Technical Services Rep - Ottawa, Canada - Encore Canada

    Encore Canada
    Encore Canada Ottawa, Canada

    Found in: Talent CA C2 - 4 days ago

    Default job background
    Description

    Position Overview

    The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.

    Key Job Responsibilities

    · Setting up, operating, and dismantling audio visual equipment at events as assigned.

    · Servicing trade shows, hotel conventions, and staging events.

    · Verify completed purchase orders and that all required equipments were prepared.

    · Loading and unloading trucks; requires to lift heavy equipment.

    · Climbing stairs and ladders

    · Perform various control testings and troubleshoot equipments before the assigned event.

    · Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day)

    · Walking during trade shows.

    · Driving defensively – cube vans and panel vans

    · Driving long distances (or as a passenger).

    · Handling equipment with care.

    · Complete reports on events as per company procedure

    · Representing the Company in a professional manner

    · As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department.

    · Perform other duties as assigned.

    Job Qualifications

    · High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain

    · 2-3+ years of customer service or hospitality experience is preferred.

    · 2-3+ years of audio visual experience is required.

    · Set up knowledge of the following equipment is required

    Ø Portable Sound Systems ( speakers, mixers and equalizers )

    Ø Wireless Microphones

    Ø Audio Cassette and CD Players

    Ø LCD Data Projectors and Monitors

    Ø Computer Interfaces and Switchers

    Ø Betacam and VHS Players

    Ø Large Projection Screens and Scaffold towers

    Ø Industrial Video Cameras

    Ø Video Lighting Equipment

    Ø Simultaneous Translation Equipment

    Ø Fastfold Screens

    Ø Cameras

    Ø Risers/Staging

    · Strong Client Service and interpersonal skills

    · Professional Appearance and behavior

    · Able to work under pressure with tight delays

    · Analytical and problem resolution skills

    · Organizational Skills

    · Valid driver's license

    Competencies (by Core Values)

    · Ownership

    · Hospitality

    · Professionalism

    · Responsiveness

    · Safety Conscious

    · Decision Quality

    · Tech Savvy

    · Communicates Effectively

    · Drives Results

    · Instills Trust

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