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    Senior Customer Service Representative - Toronto, Canada - Atlantic

    Atlantic
    Atlantic Toronto, Canada

    1 week ago

    Default job background
    Full time
    Description

    Posting Details

    Job Details

    Description

    Senior Customer Service Representative:

    Acting as the main point of contact for a variety of inbound requests, the Sr. Customer Service Rep's main function is to consistently deliver an exceptional customer service experience to all clients, prospective clients, internal stakeholders, and any other parties of interest.

    Responsibilities:

  • Provide exceptional customer service to our clients, prospective clients, internal stakeholders, or any other parties of interest in a professional manner.
  • Process customer orders via, fax, email & internet.
  • Provide answers to product, pricing & availability inquiries.
  • Liaise with buyer/expeditors to fulfill customer orders.
  • Coordinate shipments with carriers.
  • Support outside Sales Representatives.
  • Participate in Planning and Scheduling initiatives and activities.
  • Estimating projects and RFQ's
  • Other related duties as assigned by the CX Supervisor/CX Management team.

    • The above listed responsibilities are a guidelines to the general requirements of the job and are not intended to constitute the full requirements.

    Qualifications:

  • College diploma in business or a business-related discipline, comparable work experience, or a relevant mix of work experience and education.
  • Intermediate skills in MS Word and Outlook.
  • 5+ years of Customer Service Experience (experience gained within a manufacturing-focused organization is an asset).
  • Strong written & verbal communication (in English) & exemplary organizational skills.
  • Strong time management skills with the ability to multitask and prioritize without requiring regular direction.
  • Ability to work autonomously and with little direction in a high volume, fast paced environment.
  • Ability to present themselves in a professional manner at all times.

    • Core Competencies:

  • Customer Focus - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.
  • Decision Quality - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.
  • Drive for Results - Achieves results within established timelines. Understands and demonstrates that intentions, activities and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.
  • Leadership - The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high quality service for their customer and the organization. In positions of authority they: invest in development for the right people and identify and develop future leaders, and coach and provide candid feedback to others. They are visible and they model behaviors, competencies and values expected and inspire others to undertake challenging tasks and projects.
  • Teamwork - Employee must be able to act as an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Ensures the right stakeholders are informed and involved where necessary. Is ready to "roll up their sleeves" when required.
  • Think and Act like an owner - Thinks and cares about the organization like an owner. Commits to, and upholds, organizational values, and core behaviors, even under difficult circumstances. Demonstrates a strong sense of responsibility and dedication to the success of the organization. Takes appropriate risks, holds self and others accountable for measurable, high-quality, timely, and cost-effective results and openly raises a challenge even if others do not.

    • Atlantic Packaging is dedicated to fostering an inclusive environment where all colleagues and customers feel valued and supported. We are committed to developing our team to reflect the diversity of our communities in which we live and work and seek applicants with a wide range of abilities. If you require accommodation, please contact

    Qualifications

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