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    user support technician - Mississauga, Canada - GLOBAL INFOTECH SERVICES

    GLOBAL INFOTECH SERVICES
    GLOBAL INFOTECH SERVICES Mississauga, Canada

    Found in: Talent CA 2 C2 - 2 days ago

    Default job background
    Description
    • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Experience: 1 year to less than 2 years

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Provide customer service

      • Computer and technology knowledge

    • Networking software
    • Networking hardware
    • Extranet
    • Intranet
    • Servers
    • Desktop applications
    • File management software
    • Security software
    • Communication software
    • MS Office
    • MS Windows
    • Wireless networks

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Repetitive tasks
    • Attention to detail

      • Personal suitability

    • Accurate
    • Client focus
    • Excellent oral communication
    • Initiative
    • Organized
    • Ability to multitask
    • Time management

      • Support for newcomers and refugees

    • Supports newcomers and/or refugees with foreign credential recognition

      • Support for youths

    • Provides awareness training to employees to create a welcoming work environment for youths

      • Support for Indigenous people

    • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
    • Work Term: Permanent
    • Work Language: English
    • Hours: 35 to 40 hours per week
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