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Mississauga

    user support technician - Mississauga, Canada - KOCHWILSON & CO. LTD

    KOCHWILSON & CO. LTD
    KOCHWILSON & CO. LTD Mississauga, Canada

    2 days ago

    Default job background
    Description
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 40 hours per week
    • Education:
    • Expérience:

      • Education

    • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Ability to multitask
    • Time management

      • Experience

    • 1 year to less than 2 years

      • Support for persons with disabilities

    • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
    • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

      • Support for newcomers and refugees

    • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
    • Supports newcomers and/or refugees with foreign credential recognition
    • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
    • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

      • Support for youths

    • Offers on-the-job training tailored to youths
    • Provides awareness training to employees to create a welcoming work environment for youths

      • Support for Veterans

    • Provides awareness training to employees to create a welcoming work environment for Veterans
    • Offers workshops, counselling services or other resources to help Veterans navigate their transition into the civilian workforce (for example: adapting to different organizational structures)
    • Supports Veterans in translating their military skills and experience into the language of the civilian job market
    • Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

      • Support for Indigenous people

    • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

      • Support for mature workers

    • Applies hiring policies that discourage age discrimination
    • Provides staff with awareness training to create a welcoming work environment for mature workers
    • Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
    • Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)

      • Supports for visible minorities

    • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
    • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
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