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    Team Lead, Cash Operations - Windsor, ON, Canada - Work180

    Work180
    Work180 Windsor, ON, Canada

    2 weeks ago

    Default job background
    Description

    We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way.

    Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands.

    Aflac has been recognized as Fortune's 50 Best Workplaces for Diversity and as one of World's Most Ethical Companies by
    You will work from your home (within the continental US) for the remaining portion of the work week. Serving Customers
    Strong personal computer skills with experience in Windows-based software;
    Proficiency with Microsoft office suite of products including Excel, PowerPoint, and Word
    Expertise in FMLA, Short Term Disability, and Long Term Disability, including federal, state, and local regulatory requirements
    Moderate knowledge of Group Long Term Disability, Premium Waiver and Life
    Ability to complete project work independently and efficiently
    Demonstrated practical understanding of how processes and systems in own area of work relate to the management of risk and compliance
    Demonstrated commitment to corporate and service values
    Takes action to improve performance on the job and to manage own personal development
    3 plus years of contact center/ customer service experience
    Bachelor's Degree In a related field
    Supports the daily operations of the business unit; coordinates processes and procedures to streamline activities to enhance service productivity, and quality
    Monitors overall workflow of the business unit and ensures that workflow processes facilitate effective and efficient use of corporate resources and enhance customer satisfaction
    Compiles and analyzes data and reports that pertain to the overall operation of the business unit, summarizing activities and trends

    Designs and executes training efforts and ensure that necessary education tools are provided to employees; Provides real time call support for Customer Care Advocates/Specialist; Partners with other business areas to improve collaboration and ensure seamless customer experience; coordinates with vendor on service inquiries, training and quality of service; This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity.

    In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.

    On an annual basis, you'll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being.

    I work flexibly as a remote employee. While I keep traditional working hours, I have all the resources I need to complete my job at home. Having recently switched careers, working from home makes me feel at ease in big life changes.

    I can focus on learning about my job and co-workers while not having to worry about a new desk and office space.

    It helps me focus and be the best employee I can be."
    #
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