Jobs
>
Montréal

    Community Manager - Montreal, Canada - Vosker

    Vosker
    Vosker Montreal, Canada

    1 day ago

    Default job background
    Full time
    Description
    Job Description

    As a Social Media Community Manager with a focus on customer service, you are the voice and face of the brand in online communities, ensuring that every interaction reflects the brand's tone, values, and standards. Your role extends beyond customer service to encompass relationship-building, feedback collection, and collaboration with internal and external stakeholders. With a deep understanding of community dynamics and social media best practices, you foster engagement, trust, and loyalty among community members while driving initiatives that enhance customer experience and strengthen brand affinity.

    This role offers an exciting opportunity to shape and nurture an online community that serves as a valuable asset for the brand. If you are passionate about building meaningful relationships, driving customer engagement, and contributing to the success of the brand in the digital space.

    Key Responsibilities:

    • Tone and Manner Management: Maintain and uphold the brand's public online tone and manner across social media platforms and community forums, ensuring consistency, authenticity, and alignment with brand guidelines. Train and guide team members to communicate effectively and empathetically with customers, resolving issues and inquiries in a timely and professional manner.
    • Community Relationship Management: Cultivate and nurture relationships with staff and moderators of Facebook groups and other online communities relevant to the brand. Engage proactively with community members, responding to inquiries, facilitating discussions, and providing value-added content to foster a sense of belonging and community spirit.
    • Feedback Collection: Act as a conduit for collecting feedback and insights from community members, synthesizing their input to identify trends, pain points, and opportunities for improvement. Share feedback with relevant internal departments, such as Marketing, Product Development, and Customer Experience, to inform decision-making and drive product/service enhancements.
    • Content Planning for Client Support Page: Collaborate with internal stakeholders, including client support teams, to plan and curate content for client support pages on social media platforms. Develop content calendars, create engaging posts, and coordinate with relevant departments to ensure timely and accurate information dissemination.
    • Event Management: Plan and execute online events, such as live Q&A sessions, product launches, and community meetups, to deepen engagement and strengthen relationships within the community. Coordinate logistics, content creation, and promotion efforts to ensure successful event outcomes and a positive attendee experience.
    • Collaborative Initiatives: Develop and execute initiatives to foster collaboration between the brand and Facebook Group Staffs, as well as key internal departments. Partner with Marketing to co-create engaging content and campaigns tailored to the community's interests and preferences. Collaborate with Developers and Product teams to gather input on feature requests, bug reports, and usability issues raised by community members.
    • Performance Tracking: Monitor and analyze community engagement metrics, including participation rates, sentiment analysis, and member satisfaction scores, using data-driven insights to optimize community management strategies and tactics. Prepare regular reports and presentations to share key findings and recommendations with internal stakeholders.
    • Crisis Management: Anticipate and mitigate potential crises or reputational risks within the community, responding swiftly and transparently to address issues and maintain trust and goodwill among community members. Collaborate with cross-functional teams to develop crisis communication plans and execute coordinated responses when necessary.
    Qualifications
    • Minimum of 3-5 years of experience in social media/community management, with a focus on customer service and engagement.
    • Deep understanding of social media platforms, community dynamics, and online moderation best practices.
    • Excellent interpersonal and communication skills, with the ability to build relationships, influence stakeholders, and engage diverse audiences.
    • Strong problem-solving abilities and the capacity to remain calm and composed under pressure in crisis situations.
    • Analytical mindset with proficiency in data analysis and reporting tools to track performance metrics and derive actionable insights.
    • Creative thinker with a passion for innovation and a track record of developing and executing successful community engagement initiatives.
    • Good to have: Knowledge or experience in the hunting industry, including familiarity with hunting equipment, terminology, and customer preferences. This background can enhance your ability to engage with and provide valuable support to community members with specific interests in this niche area.
    Additional Information

    Why choose VOSKER?

    • A work environment that allows you to bring your ideas to life and propel you towards your ambitions
    • A flexibility that allows you to adapt your schedule to your lifestyle;
    • A diversified company where challenges are varied: impossible to get bored

    Equal access to employment:

    At VOSKER, we value the essence of each person and celebrate the diversity that allows us to redefine what is possible. We value collaboration by providing a healthy and inclusive work environment where all voices are heard.

    Don't hesitate to contact us if you have specific needs to make this recruitment process more accessible for you.

    Now it's your turn to tell us about yourself To do so, just apply

  • Franck Nicolas Group

    Community, Branding and Content Manager

    2 days ago

    Franck Nicolas Group Montréal, Canada

    **Salaire** · À négocier · **Lieu** · A domicile ou dans nos bureaux de Montréal, Canada · **Horaire de travail** · Temps plein ou Temps partiel · **Statut de l'emploi** · Permanent ou à contrat · **Résumé du poste** · - A domicile dans le monde ou dans nos bureaux de Montréal, C ...

  • JTI - Japan Tobacco International

    Communications Manager

    13 hours ago

    JTI - Japan Tobacco International Montréal, Canada

    We're JTI, Japan Tobacco International and **we believe in freedom**. We think that the possibilities are limitless when you're free to choose. In fact, we've spent the last 20 years innovating, creating new and better products for our **consumers to choose from**. It's how we've ...

  • Centre universitaire de santé McGill

    Manager of Communications

    3 days ago

    Centre universitaire de santé McGill Montréal, Canada

    **Organization description** · Le Centre universitaire de santé McGill (CUSM) est un centre hospitalier universitaire intégré, reconnu à l'échelle internationale pour l'excellence de ses programmes cliniques, de sa recherche et de son enseignement. Le CUSM a pour objectif d'assur ...

  • GHGSAT

    Pr & Communication Manager

    13 hours ago

    GHGSAT Montréal, Canada

    PR & Communication Manager Are you prepared to leverage your expertise in public relations and communications to make a worldwide difference? GHGSat, the global leader in satellite-based methane emissions detection, is committed to aiding industrial sectors and governments in mit ...

  • GHGSat

    Pr & Communication Manager

    3 days ago

    GHGSat Montréal, Canada

    Are you prepared to leverage your expertise in public relations and communications to make a worldwide difference? GHGSat, the global leader in satellite-based methane emissions detection, is committed to aiding industrial sectors and governments in mitigating their emissions, an ...

  • Workleap

    Community Relations Manager

    6 days ago

    Workleap Montréal, Canada

    Company Description · Workleap is an ecosystem of powerfully simple employee and digital experience software that helps modern workplaces have a greater impact— fast. · Built for today's leaders and their teams, Workleap products aim to make work really work by fostering engageme ...

  • Google

    External Communications Manager

    1 day ago

    Google Montréal, Canada

    **Minimum qualifications**: · - Bachelor's degree or equivalent practical experience. · - 4 years of experience in public relations, media relations, or communications. · - Experience working within the traditional media and digital landscape in Québec. · - Ability to communicate ...

  • Canderel

    Marketing - Manager, Communications & Marketing

    4 days ago

    Canderel Montréal, Canada

    **Reports to**: · Director, Marketing · **Summary**: · Partnering with Director, Marketing to develop and implement an integrated marketing and communications plan that tells the Company's news and brand story across multiple channels. This role is an opportunity for a bilingual ...

  • Canadian Cancer Society

    Manager, Internal and Corporate Communications

    1 week ago

    Canadian Cancer Society Montréal, Canada

    **Job Title**: Manager, Internal and Corporate Communications · **Work Model**: Hybrid, 1 Year Contract · **Salary Band**: 4 ($52,000 - $75,000 CAD) · **WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?** · The Canadian Cancer Society works tirelessly to save and improve lives. We fund ...

  • Canadian National Railway

    Marketing Manager, Communications and Events

    4 days ago

    Canadian National Railway Montréal, Canada

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term car ...

  • CIBC

    Community General Manager, Imperial Service

    1 day ago

    CIBC Montréal, Canada

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...

  • Concordia University

    Communications Manager, John Molson School of

    3 days ago

    Concordia University Montréal, Canada

    **Position Number**: / · **Department**: Strategic Communications · **Campus**: Sir George Williams (Downtown) · **Salary**: $93, $108,200.00 per annum · **Union/Association/HR Policy**: HR POLICIES · **Posting deadline**: January 19, 2023 · Recognized as Canada's top university ...

  • Behaviour Interactive

    Team Lead Community Manager \u007c Responsable en

    1 week ago

    Behaviour Interactive Montréal, Canada

    **Since several work modes are offered to all our employees (100% from home, Flex, 100% in-office), job opportunities posted here are available whether you live in Quebec or Ontario, unless indicated otherwise.** · We are looking for an experienced Community Management Team Lead ...

  • IPAC Bachelor Factory

    Community Manager

    4 days ago

    IPAC Bachelor Factory Laval, Canada Alternance

    L'école de commerce propose des formations Bachelor équivalent Licence – Bac , accessibles à BAC et délivrant un titre Certifié par l'Etat niveau II comme validation professionnelle. Résolument tournée vers l'employabilité, Ipac Bachelor Factory développe depuis plus de 30 ans un ...

  • MyDigitalSchool

    Community Manager

    3 days ago

    MyDigitalSchool Laval, Canada Alternance

    MyDigitalSchool Laval école spécialisée dans les métiers du digital, recherche un Community Manager & digital en apprentissage (H/F). Dès septembre 2022, profitez des avantages d'un contrat en alternance pour vous former et acquérir un BAC+3 Bachelor Webmarketing & Social Media ( ...

  • Sobeys

    Manager Store Communications

    3 days ago

    Sobeys Montreal-nord, Canada

    **Numéro de demande** : 175702 · **Groupe de carrière** : Corporate Office Careers · **Catégorie d'emplois**: Communication, évènements et plan. · **Exigences en matière de voyage**: 0 - 10% · **Type d'emploi**: Full-Time · **Pays** : Canada (CA) · **Province** : Québec · **Ville ...

  • Royal Bank of Canada

    Community Manager

    3 days ago

    Royal Bank of Canada Candiac, Canada

    **Come Work with Us** · At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. · Whether you're helping clients find new opportunities, developing new tech ...

  • Aftec

    Community Manager

    2 days ago

    Aftec Laval, Canada Alternance

    Le campus AFTEC de Laval, propose des formations de BTS à Bac+5, en alternance ou en initiale, dans différents domaines tertiaires. Rejoignez un campus dynamique qui compte plus de 650 étudiants. · UN EMPLOI ? UNE FORMATION ? POURQUOI PAS LES DEUX ? · L'ENTREPRISE : · Notre parte ...

  • Air Canada

    Manager, Corporate Communications

    3 days ago

    Air Canada Dorval, Canada

    **Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · Reporting to one of t ...

  • MyDigitalSchool

    Community Manager en alternance

    6 days ago

    MyDigitalSchool Laval, Canada Alternance

    MyDigitalSchool Laval école spécialisée dans les métiers du digital, recherche un Alternant Community Manager H/F. Dès septembre 2022, profitez des avantages d'un contrat en alternance pour vous former et acquérir un Bachelor webmarketing & social media (Bac+3 Titre RNCP : Titre ...