Jobs
>
Vancouver

    Customer Care Supervisor, Construction - Vancouver, Canada - Amacon

    Amacon
    Amacon Vancouver, Canada

    3 weeks ago

    Default job background
    Description

    About Us

    Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada's most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial developments that Amacon builds.

    Position Summary

    Amacon is looking for a dynamic individual with an eye for detail and high service level standards to join the construction team. This position is responsible for assisting the construction department to build homes on schedule and of the highest possible quality. This position is the point person to our valued customers and homeowners and will provide the highest quality customer care in pre-occupancy and after occupancy of their units. There are integral administrative duties within the construction department that are required to maintain efficiency and be on schedule and on budget.

    Position Responsibilities

  • Coordinate with homeowners and trades to ensure requested work is completed as per specifications
  • Maintain a filing system for control of all customer lists, warranty calls, quality control lists, correspondence, and work orders by homeowners per project
  • Oversee the Customer Care Team members, provide ongoing training, and review processes to increase efficiency
  • Process and handle customer requests/inquiries and claims from homeowners, Strata corporations and Property Managers
  • Help with the recruitment and selection of new Customer Care Team members
  • Arrange meetings with homeowners at their convenience bearing in mind that your hours of work may vary and extending to some p.m. hours as required
  • Provide superior customer service during Pre-Delivery Inspection ("PDI")
  • Meet with homeowners and contractors to resolve issues and oversee team decisions
  • Arrange meetings with owners for PDI and walk-through appointments
  • Manage and help resolve in-suite and common area deficiency items for new buildings
  • Meet with trades to arrange deficiency repairs, make changes/corrections, etc. as required
  • Record and monitor service requests information and forward to the appropriate person for implementation
  • Follow up and monitor progress of individual requested items/claims by homeowner to ensure completion of these
  • Follow up with warranty managers and representatives to confirm warranty action or customer contracts
  • Keep a detailed telephone log of all warranty calls and customer details/calls
  • Schedule repairs with homeowners, Amacon staff and/or trades person(s)
  • Conduct professional and ethical representation to customers and employees
  • Ensure the highest quality in our product and act as the quality control in new construction projects
  • Call, arrange and schedule trades people to correct deficiencies
  • Assist in completing Strata audits
  • Assist in completing repairs and/or touch-ups to units at PDI and on-going customer warranty work as needed
  • Perform other customer care/construction department duties as required

    • Minimum Qualifications

  • Education: High School Diploma with a degree or diploma with an industry related focus
  • Experience: 4+ years in customer service, preferably 1-2 years within the Construction & Development industry Minimum 1-2 years in Supervisory position
  • Must have valid driver's license, as it is required to drive from project-to-project
  • Customer service focused with a talent for problem solving
  • Must be punctual and reliable with a strong work ethic
  • Proven effective communication skills (verbal and written)
  • Able to work independently and make quick decisions using sound judgment
  • Excellent organizational and time management skills
  • Must have a strong attention for detail and be very organized
  • Self-motivated and adaptable with a strong willingness to learn and be challenged
  • Computer Skills: Strong understanding of the Microsoft Office Suite

    • Work Schedule

    Amacon is an equal opportunity employer who offers competitive compensation and benefit programs. This position is located in downtown Vancouver. We thank you for your interest in this position but only those who are short-listed for an interview will be contacted. No phone calls please.

  • Marquee S Construction and Developments Ltd

    residential construction supervisor

    3 weeks ago

    Marquee S Construction and Developments Ltd Surrey, Canada

    Education: · Expérience: · Education · Secondary (high) school graduation certificate · or equivalent experience · Tasks · Supervise workers and projects · Co-ordinate and schedule activities · Oversee apprenticeship training · Train or arrange for training · Estimate costs and ...

  • PCL Construction

    Construction Supervisor

    2 weeks ago

    PCL Construction Vancouver, Canada

    **Construction Supervisor - Vancouver, BC - Vancouver, British Columbia (Job Number: **: · **The future you want is within reach.** · As a Construction Supervisor for the Vancouver area, you will contribute to our team by: · - Being responsible for supervising our sites in a safe ...

  • Excellentia Builders LTD

    Construction Supervisor

    2 weeks ago

    Excellentia Builders LTD Vancouver, Canada

    Excellentia Builders is currently looking for a junior to mid · - on construction experience and an eagerness to develop their skill set for the long term with a rapidly growing company. · Duties and Requirements · - Plan and prepare construction schedules and milestones and moni ...

  • roomvu Technologies

    Construction Supervisor

    2 weeks ago

    roomvu Technologies Vancouver, Canada

    roomvu is seeking a highly motivated, versatile person to help support the development of our technology. This is a hands-on position, requiring excellent interpersonal skills, and the ability to problem solve. roomvu is a small, but growing company. There will be opportunities t ...

  • PCL Construction

    Construction Supervisor

    1 week ago

    PCL Construction Vancouver, Canada

    **Construction Supervisor - Vancouver, BC - Vancouver, British Columbia (Job Number: **: · **The future you want is within reach.** · As a Construction Supervisor for the Vancouver area, you will contribute to our team by: · - Being responsible for supervising our sites in a safe ...

  • G Wilson Construction

    Construction Supervisors

    1 week ago

    G Wilson Construction Vancouver, Canada

    We are an award-winning custom home builder, in business for more than 40 years. · We are proud to be a leader in building superior quality homes, renovating, and maintaining fine houses and estates. · We are currently hiring experienced construction supervisors for long-term, fu ...

  • DWELL LIVING

    Construction Supervisor

    1 week ago

    DWELL LIVING Vancouver, Canada

    Job description · The Construction Supervisor is responsible for helping oversee the construction activities that take place on multiple worksites. You will be involved in the supervision of sub-trades, and maintaining compliance with Dwell Livings quality standards. · **RESPONSI ...

  • Canadian National Railway

    Construction Supervisor, Design and Construction

    1 week ago

    Canadian National Railway Vancouver, Canada

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term car ...

  • Townline Homes Inc

    Construction Administration Supervisor

    2 weeks ago

    Townline Homes Inc Vancouver, Canada

    **About Townline** · The Townline Group is a Real Estate Development Company primarily focused in the Lower Mainland and Vancouver Island. Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-ma ...

  • Onni Group

    Construction Safety Supervisor

    1 week ago

    Onni Group Vancouver, Canada

    There is an exciting opportunity to join Onni's on-site Construction team as a **Construction Safety Supervisor**. This position will be responsible for both working on construction project sites assisting the Superintendent with labour work and fulfilling First Aid and Safety re ...

  • Mizan Developments Ltd.

    Construction Site Supervisor

    2 weeks ago

    Mizan Developments Ltd. Vancouver, Canada

    Looking for an awesome team to work with? Competitive compensation and a lot of opportunities for growth? · We are seeking a Full-time Construction Site Supervisor to become a part of our team You will help plan and supervise the building of high-end custom residential dream home ...

  • AVOS CONSTRUCTION LTD

    General Construction Supervisor

    3 weeks ago

    AVOS CONSTRUCTION LTD Vancouver, Canada

    Work Term: Permanent · - Work Language: English · - Hours: 40 hours per week · - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · - Experience: 2 years to less than 3 years · - or equivalent experience · **Work site en ...

  • Axiom Builders Inc.

    Construction Inspector Supervisor

    2 weeks ago

    Axiom Builders Inc. Vancouver, Canada

    Education: College/CEGEP · - Experience: 2 years to less than 3 years · **Work site environment**: · - Outdoors · **Work setting**: · - Various locations · **Tasks**: · - Examine plans, drawings and site layouts · - Provide information/training to employers, employees and general ...

  • Axiom Builders Inc.

    Construction Inspector Supervisor

    1 week ago

    Axiom Builders Inc. Vancouver, Canada

    Education: · - Expérience: · **Education**: · - College/CEGEP · **Work site environment**: · - Outdoors · **Work setting**: · - Various locations · **Tasks**: · - Examine plans, drawings and site layouts · - Provide information/training to employers, employees and general public ...

  • ECONOOR CONCEPT HOMES LTD.

    Residential Construction Supervisor

    2 weeks ago

    ECONOOR CONCEPT HOMES LTD. Vancouver, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 1 year to less than 2 years · **Tasks**: · - Prepare production and other reports · - Supervise workers and projects · - Co-ordinate and schedule activities · - Train or arrange for training · - Ensure heal ...

  • MOYAY CONSTRUCTION & TRADING INC.

    Construction Site Supervisor

    2 weeks ago

    MOYAY CONSTRUCTION & TRADING INC. North Vancouver, Canada

    Education: · - Expérience: · **Education**: · - Secondary (high) school graduation certificate · **Work setting**: · - Various locations · **Tasks**: · - Prepare production and other reports · - Supervise workers and projects · - Co-ordinate and schedule activities · - Oversee ap ...

  • MKL Custom Homes

    Construction Site Supervisor

    3 weeks ago

    MKL Custom Homes Metro Vancouver Regional District, Canada

    About Us: · MKL Custom Homes is a construction firm specializing in crafting custom homes with a touch of luxury. With over two decades of experience, we have honed our skills in constructing single · - and multi-family homes. We are also experts in creating energy-efficient dwel ...

  • RJ13 CONSTRUCTION LTD.

    Residential Construction Supervisor

    1 week ago

    RJ13 CONSTRUCTION LTD. Vancouver, Canada

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year · - Experience: 1 year to less than 2 years · **Work site environment**: · - Outdoors · **Work setting**: · - Construction · **Tasks**: · - Prepare production a ...

  • National Drywall Ltd.

    Residential Construction Supervisor

    1 week ago

    National Drywall Ltd. Vancouver, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 1 year to less than 2 years · **Work site environment**: · - Outdoors · **Work setting**: · - Residential · **Tasks**: · - Prepare production and other reports · - Supervise workers and projects · - Co-ordi ...

  • Han Min Construction Ltd.

    General Construction Supervisor

    2 weeks ago

    Han Min Construction Ltd. Vancouver, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 2 years to less than 3 years · **Work site environment**: · - Dangerous · - Dusty · - Noisy · **Work setting**: · - Willing to relocate · **Tasks**: · - Estimate costs and materials · - Oversee apprenticesh ...