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    Integrations and Sales Engineer - Montreal, Canada - FTEX

    FTEX
    FTEX Montreal, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Integrations Engineer

    The company

    FTEX specializes in the development of the world's most advanced motor drive and power management systems for electric vehicles. Every day, our team finds innovative solutions to deliver more power, more efficiently for the vehicles of tomorrow.

    The Customer Development team at FTEX is key to demonstrating our product and service leadership in Quebec's EV space. Come and join our Montreal team and play a critical role in delivering a world-class product to our clients throughout North America and the world

    Your responsibilities

  • Act as a Subject Matter Expert for in-vehicles systems integration and testing
  • Install the FTEX Smart Drive System on customer vehicles, and determine existing and future technical requirements on the product to support current and future customer vehicles.
  • Streamline integration process in order to reduce time to demo, including but not limited to reception and management of client parts inventory, filling up all client tech specifications and gathering data sheets from vehicle peripherals prior to integration
  • Help coordinate client production deliveries
  • Assist in formulating client feedback and requirements as clear technical feedback to the Product Owner
  • Implement features that pertain to the clients' current and future needs
  • Orient Motor control layer design and feature map that will help orient motor control development
  • Support installation, field troubleshooting and upgrade campaigns
  • Meet with customers (in-person or virtually) to gather their feedback on the product, and help translate those into product requirements
  • Responsibilities common to all FTEX teammates:
  • To carry out all activities with proper regard for personal safety and the safety of colleagues and customers.
  • To conduct business with customers in a professional and courteous manner under all circumstances.
  • To work in conjunction with Team Leaders to ensure efficient coverage of customer sites and maintain FTEX's reputation for fast response.
  • To keep abreast of relevant product developments and in particular to maintain any product information in an up-to-date and orderly manner.
  • To ensure that all work and parts are properly recorded and Service Reports are completed and forwarded to Account Manager/Product Owner in a timely manner.
  • To maintain personal and departmental equipment in a safe and tidy state.

    • Your background

  • Bachelor's degree in electrical engineering or similar
  • 1+ years of experience in a field engineering client facing role.
  • Experience in motor control and/or power electronics is an asset.
  • Hands-on experience in light electric vehicles maintenance/assembly/design is an asset.
  • Experience in case management, and in optimization of customer service processes.
  • Autonomy and leadership for managing multiple projects and priorities in line with targeted goals, strong projects management and organizational skills, as well as developed problem-solving skills.
  • Proven leadership skills and team oriented attitude.
  • Good communication and interpersonal skills. Strong English and French proficiency required.

    • Compensation and benefits:

  • Job Type: Full-time/Permanent
  • Salary range: Depending on experience
  • Flexible working hours
  • Unlimited vacation
  • Convenient location in Montreal's St-Henri neighborhood, with free street parking available, bike paths and fantastic restaurants

    • Equal Opportunity Employer

    At FTEX, we value diversity in our workforce and encourage all qualified candidates to apply. We appreciate all responses and advise that only those candidates selected for an interview will be contacted.

    ==========

    French version below

    Ingénieur d'intégration

    FTEX se spécialise dans le développement des systèmes d'entraînement de moteur et de gestion de l'énergie les plus avancés au monde pour les véhicules électriques. Chaque jour, notre équipe trouve des solutions innovantes pour fournir plus de puissance, plus efficacement pour les véhicules de demain.

    L'équipe de développement de la clientèle de FTEX est essentielle pour démontrer notre leadership en matière de produits et de services dans le secteur des véhicules électriques au Québec.Venez vous joindre à notre équipe de Montréal et jouez un rôle essentiel dans la livraison d'un produit de classe mondiale à nos clients en Amérique du Nord et dans le monde entier

    Vos responsabilités

  • Agir en tant qu'expert en la matière pour l'intégration et l'essai des systèmes dans les véhicules.
  • Installer le système Smart Drive de FTEX sur les véhicules des clients et déterminer les exigences techniques actuelles et futures du produit pour soutenir les véhicules actuels et futurs des clients.
  • Rationaliser le processus d'intégration afin de réduire le temps de démonstration, y compris, mais sans s'y limiter, la réception et la gestion de l'inventaire des pièces du client, le remplissage de toutes les spécifications techniques du client et la collecte des fiches techniques des périphériques du véhicule avant l'intégration.
  • Aider à formuler le retour d'information et les exigences du client sous la forme d'un retour d'information technique clair à l'intention du responsable du produit.
  • Soutenir l'installation, le dépannage sur le terrain et les campagnes de mise à niveau.
  • Fournir une assistance technique par téléphone aux clients
  • Former d'autres membres du personnel à l'entretien de l'équipement en combinant des présentations écrites et orales formelles comme formation de base et une formation sur le terrain chez les clients.
  • Rapporter les problèmes de garantie à l'équipe de ventes
  • Responsabilités communes à tous les coéquipiers de FTEX :
  • Effectuer toutes les activités en tenant compte de la sécurité personnelle et de la sécurité des collègues et des clients.
  • Conduire les affaires avec les clients de manière professionnelle et courtoise en toutes circonstances.
  • Travailler en collaboration avec les chefs d'équipe pour assurer une couverture efficace des sites des clients et maintenir la réputation de FTEX en matière de rapidité de réponse.
  • Se tenir au courant des développements de produits pertinents et, en particulier, conserver toutes les informations sur les produits de manière ordonnée et à jour.
  • S'assurer que tous les travaux et toutes les pièces sont correctement enregistrés et que les rapports de service sont remplis et envoyés au gestionnaire de compte.
  • Maintenir les équipements personnels et départementaux dans un état sécuritaire et ordonné.

    • Votre formation

  • Baccalauréat en génie électrique ou équivalent.
  • 1+ ans d'expérience dans un rôle d'ingénieur de terrain en contact avec la clientèle.
  • Une expérience dans le contrôle des moteurs et/ou l'électronique de puissance est un atout.
  • Une expérience pratique de la maintenance/assemblage/conception de véhicules électriques légers est un atout.
  • Expérience dans la gestion de cas, et dans l'optimisation des processus de service à la clientèle.
  • Autonomie et leadership pour la gestion de plusieurs projets et priorités en fonction des objectifs visés, fortes compétences en gestion de projets et en organisation, ainsi que des compétences développées en matière de résolution de problèmes.
  • Compétences avérées en matière de leadership et attitude orientée vers le travail en équipe.
  • Bonnes aptitudes à la communication et aux relations interpersonnelles. Solide maîtrise de l'anglais et du français requise.

    • Rémunération et avantages sociaux:

  • Type d'emploi : Temps plein/permanent
  • Fourchette de salaire : Selon l'expérience
  • Heures de travail flexibles
  • Vacances illimitées
  • Emplacement commode dans le quartier St-Henri de Montréal, avec un stationnement gratuit dans la rue, des pistes cyclables et des restaurants fantastiques.

    • Employeur offrant l'égalité d'opportunités

    Chez FTEX, nous valorisons la diversité de notre personnel et nous encourageons tous les candidats qualifiés à postuler. Nous apprécions toutes les réponses et nous vous informons que seuls les candidats sélectionnés pour une entrevue seront contactés.

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