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    Bilingual Data Coordinator I - Burlington, ON, Canada - TransUnion

    TransUnion
    TransUnion Burlington, ON, Canada

    3 weeks ago

    Default job background
    Full time
    Description
    Bilingual Incident Coordinator page is loaded Bilingual Incident Coordinator
    Solicitar locations Burlington, Canada Remote - Canada time type Full time posted on Publicado hace 2 días job requisition id TransUnion's Job Applicant Privacy Notice

    At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions.

    As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information.

    Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for their first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world What You'll Bring:

    Project Management Experience
    Proficient with MS Office suite; Proficient with reporting systems e.g. claims/ client management systems an advantage
    Fluent in English and French
    Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
    Examine and analyze information to determine the severity of the fraud, breach and/or identity theft
    Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
    Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
    Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
    Administrative
    Participates in project plan schedule development, monitoring and reporting
    Directs document and data transfers between company and clients

    Manage mailings:
    scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service
    Records and details relevant case notes into database with strong attention to detail and accuracy of information in a timely manner
    Accountable for the overall breach/fraud incident process efficiency and effectiveness
    If applicable, language translation for correspondence, reports , training documents, other internal documents as necessary
    If applicable, live Language interpretation between clients and internal departments regarding sales support, client training and incident management support calls with Forensic and Privacy experts
    Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

    Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics.

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