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    Property Manager - Toronto, Canada - Brookfield Properties

    Brookfield Properties
    Brookfield Properties Toronto, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description

    Reporting directly to the General Manager, the Property Manager is responsible for managing the day-to-day operations of Bay Adelaide Complex in Toronto. The job scope includes overseeing multiple departments including administration, tenant relations, retail, security and building operations. The role is also responsible for overseeing contract management, financial reporting and budgeting.

    RESPONSIBILITIES:
    Day-to-day operations:

  • Manage and oversee the day-to-day operations of the complex through the onsite management team and supporting departments.
  • Manage the roll out and updating of leasing agreements, understanding the landlord and tenant obligations under all aspects of the lease.
  • Manage the staff ensuring work is of a high standard and the workload is balanced.
  • Manage/co-ordinate the contract RFP process, with the support of the corporate office, to ensure all contracts are current with the appropriate scope and best pricing.
  • Manage main contracts, ensuring contract specifications are adhered to.
  • Ensure compliance with fire and life safety and health and safety policies and procedures.

    • Financial Management:

  • Produce annual budgets on behalf of the co-ownership as detailed in the Property Management Agreement.
  • Ensure budgets are managed in accordance with budgeted approvals.
  • Review and approve all expense accounts including setting up Yardi invoices for approvals.
  • Ensure monthly and quarterly co-owner reporting is accurate and of high quality, with financial operating variances well defined.
  • Produce the monthly asset report inclusive of financial and operational reporting.
  • Ensure billable services are billed in accordance with approved budgets.
  • Ensure yearend adjustments and pre-bills are issued as per the annual business plan.

    • Tenant Relations:

  • Proactively develop and maintain positive relations with all tenants.
  • Ensure the delivery of superior service levels and appropriate response timelines are maintained, as measured and reported through the national service benchmarks report.
  • Ensure KAM meetings are held with tenants in accordance with the defined policy and to meet the tenant's expectations.
  • Work with the regional marketing team to set up tenant events and art activations for the complex.

    • Accounts Receivable:

  • Work closely with the Tenant Services and Accounting Team to monitor accounts receivable monthly to ensure all tenants are current.
  • Identify problem accounts or developing issues and advise the General Manager as required.

    • QUALIFICATIONS

    SERVICE / PERSONAL SKILLS:

  • Excellent interpersonal and communication skills both oral and written.
  • Demonstrated flexibility, organizational and leadership qualities including strong people management, teamwork, coaching and mentoring.
  • Demonstrated ability to work independently in a multi-task high pressure work environment.
  • Professional with a positive attitude and mature, diplomatic demeanor.
  • Demonstrated analytical, conceptual thinking and solid problem-solving skills.
  • Strong relationship management skills and customer service orientation.

    • EXPERIENCE & TECHINCAL SKILLS:

  • Minimum 7 years as a Property Manager of 1,000,000 sq. ft.
  • Staff management experience with multiple reporting departments.
  • Preparation of property budgets and business plan experience.
  • Ability to interpret complex and detailed lease clauses and communicate to Tenants.
  • Excellent negotiating, analytical and problem resolution skills.
  • Excellent project management abilities.
  • Extensive knowledge of budgeting processes.
  • Strong working knowledge of MS Office.
  • Knowledge of Yardi or similar accounting system.

    • EDUCATION/DESIGNATIONS/LICENSES:

  • University Degree/College Diploma or work experience equivalent
  • REIC, RPA or CPM designation (or working towards completion of designation)
    • We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

    #BPCA

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