- Coordinates all pre-sales activity for small- and medium-size customers
- Collects complete and correct data upfront
- Validates data for accuracy
- Keeps systems up-to-date with customer information and legal documents
- Manages cases according to regional Case Management guidelines
- Oversees quote approval process
- Assists with New Customer set up
- Handles escalation between Sales Support and other internal groups
- Operates in the optimized case load range
- Works on small projects in addition to everyday role
- Follows up with customer on required documents and missing information
- Ensures Customer PO compliance
- Follows up on orders
- Assists with customer questions via email or phone
- Assists with gathering preliminary QBR info
- Project manages single country, large, complex deals
- Manages all changes and keeps the quote and documents up to date
- Engages cross-functional teams to coordinate requirements against deadlines
- Handles Internal Service Tickets to resolve Credit and Billing issues
- Executes Data corrections in Siebel based on fall out report
- Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines
- Trains Sales reps on new tools, processes, and policies
- Delivers refresher trainings to address knowledge gaps
- Communicates process improvements and enhancements to Sales Team
- Demonstrated time management skills, with the ability to prioritize tasks efficiently
- Pays close attention to detail, ensuring accuracy and thoroughness in all tasks
- Strong communication and interpersonal skills
- Proficiency with Microsoft Excel and Powerpoint
- Previous customer service or sales experience is a plus
- Experience with Salesforce or other CRM software is a plus
- San Francisco, CA / Bay Area: $53,000 to $82,000 per year
- California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $49,000 to $75,000 per year
- Colorado, Nevada, Rhode Island: $44,000 to $68,000 per year
-
Support Associate
1 week ago
Lightspeed Commerce Toronto, Canada**Support Associate** · **Purpo**: · **MAKE IT HAPPEN** · We strive for meaningful results. · We own both our successes and setbacks along the way. · We stay curious, act boldly, and check our blind spots. · We only look back to learn. · **MAKE IT TOGETHER** · We win and celebrat ...
-
Holiday Support Associate
1 week ago
Harry Rosen Toronto, CanadaIt's fun to work in a company where people truly BELIEVE in what they're doing · - We're committed to bringing passion and customer focus to the business._ · Holiday Support Associate - Shipper · Location: Bloor Street · Please note that this is a seasonal position that will conc ...
-
Advisor Support Associate
3 weeks ago
Canada Life Assurance Company Toronto, Canada**Job Description**: · We are looking for an **Advisor Support Associate** to join our Financial Solutions Centre · Reporting to the Sales Support Manager, Financial Solutions Centre the Advisor Support Associate will contribute to our Financial Service Representatives success by ...
-
Qsr Support Associate
3 weeks ago
Eataly North America Toronto, CanadaCompany Description · Eataly is the world's largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: · - EAT authentic Italian food at our restau ...
-
Unit Support Associate
1 week ago
Compass Group Toronto, CanadaYou might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. · You'll find us in schools, colleges, hospitals, office ...
-
Clerical Support Associate
2 weeks ago
Humber River Hospital Toronto, CanadaPosition Profile: · **Join our professional team of Clerical Support Associates as we work together to deliver compassionate care that is responsive to the healthcare needs of our community.** · Humber River Hospital is committed to revolutionizing patient care for our diverse co ...
-
Clerical Support Associate
3 weeks ago
Humber River Hospital Toronto, CanadaPosition Profile: · **Join our professional team of Clerical Support Associates as we work together to deliver compassionate care that is responsive to the healthcare needs of our community.** · Humber River Hospital is committed to revolutionizing patient care for our diverse co ...
-
Trade Support Associate
2 weeks ago
FLEETCOR Toronto, CanadaWhat We Need · FLEETCOR is currently looking to hire a Trade Support Associate within our Corpay division. This position falls under our Corpay Cross Border line of business and is located in 212 King Street West, Toronto ON. · You will report directly to Director, NA Cash Tradin ...
-
Business Support Associate
3 weeks ago
Canada Life Assurance Company Toronto, Canada**Job Description**: · **Location: Toronto** · We are looking for a Business Support Associate, Investment & Retirement Solutions, for our Freedom Experience team within Group Customer. The Investment & Retirement Solutions team serves plan members and clients by building solid a ...
-
Sales Support Associate
3 weeks ago
Equinix Toronto, Canada**Who are we?** · Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organiza ...
-
Service Support Associate
3 weeks ago
Ontario Pension Board Toronto, Canada**Service Support Associate (Multiple Positions)** · **1 year Contract** · Are you interested in learning more about the pension industry? We have an excellent opportunity to join our team as a temporary Service Support Associate. Reporting to the Manager, Client Services, you'll ...
-
Support Operations Associate
1 week ago
Float Financial Solutions Inc. Toronto, Canada**About Float** · Float is one of Canada's fastest growing companies, serving Canadian businesses with our innovative smart corporate card and spend management solution. Float's team is customer-obsessed, passionate, vibrant, and entrepreneurial, and includes the former GM of Ube ...
-
Clerical Support Associate
1 week ago
Humber River Health Toronto, CanadaPosition Profile: · **Humber River Health. Lighting New Ways In Healthcare.** · Since opening our doors in 2015 as North America's first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and t ...
-
Business Support Associate
3 weeks ago
Canada Life Assurance Company Toronto, Canada**Job Description**: · Experience team within the Group Customer Division. As a · **Business Support Associate**, you will support the Investment & Retirement Solutions' sales, service and leadership staff by handling administrative duties for sales and service transactions, prep ...
-
Sales Support Associate
3 weeks ago
Equinix Toronto, Canada**Who are we?** · Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organiza ...
-
Sales Support Associate
2 weeks ago
Canada Life Assurance Company Toronto, Canada**Job Description**: · Provide excellence in sales support through the execution of sales business plans, activity management, sales reporting, data mining, meeting preparation, and event coordination. Coordinate with Business Service Associate to provide a seamless service exper ...
-
Customer Support Associate
1 week ago
HiMama Toronto, Canada*About HiMama and Our Mission: · * · HiMama is improving learning outcomes for children aged zero to five. We are a social purpose business and certified B Corporation that connects families with the early childhood professionals who serve them. Our goal is to empower early child ...
-
Client Support Associate
1 week ago
TMX Group Limited Toronto, CanadaVenture outside the ordinary - TMX Careers · The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. · United as a global team, we're connecting cross-func ...
-
Service Support Associate
2 weeks ago
Canada Life Assurance Company Toronto, Canada**Job Description**: · We are looking for a · **_Service Support Associate._** · As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and prof ...
-
Sales Support Associate
3 weeks ago
Canada Life Assurance Company Toronto, CanadaSales Support Associate · **Description: · - Temporary Full Time- We are looking for a **Sales Support Associate**, for a temporary role (12 months) in GTA Toronto.- This role works closely with our sales team but is expected to provide support to our service area on a daily basi ...
Sales Support Associate - Toronto, Canada - Equinix
Description
Who are we?
Equinix is the world's digital infrastructure company, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.
Sales Support AssociateJob Summary
The Sales Support Associate works closely with small and medium customers and sales reps and delivers value by providing proactive and reactive sales support.
Responsibilities
Pre-Sales Administration and Transactions Coordination
Customer Engagement
Complex Deal Support
Data Integrity
Process and Policy adoption and reinforcement
Qualifications
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
The United States targeted pay range for this position in the following location is / locations are:
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
As an employee, you become important to Equinix's success. Details about our company benefits can be found at the following link:
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .