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    Ceridian Dayforce HCM Team Lead - Toronto, Canada - BDO

    BDO
    BDO Toronto, Canada

    2 weeks ago

    BDO background
    Full time
    Description

    Putting people first, every day

    BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

    Your Opportunity

    BDO Canada is looking for a Ceridian Dayforce HCM Team Lead to join our Solution Operations (Managed Services) team, with the ability to work remotely from anywhere in Canada.

    Overview:

    The Ceridian Dayforce Team Lead is a crucial role for the Solution Operations practice at BDO Canada, focused on overseeing the effective delivery, maturity and growth of the Ceridian Dayforce Operations Program. This role demands a seasoned professional with a minimum of 5 years of experience in leading client engagements, managing a team while executing on engagements leveraging their technical, problem-solving, and leadership skills to ensure optimal service delivery and client satisfaction.

    Key Responsibilities:

  • Lead the continuous delivery and improvement of the Ceridian Dayforce Operations program
  • Provide expert guidance and leadership to both internal teams and external clients, ensuring alignment with best practices and service expectations
  • Proactively manage the overall backlog and work assignments of the team including the management incidents and requests, ensuring swift resolution and minimal impact to client operations
  • Develop and maintain troubleshooting guides, diagnostic tools, and knowledge bases to enhance service efficiency and effectiveness
  • Oversee the efficient utilization of functional & technical resources and ensure all Knowledge Transfer Plans are up-to-date and effectively implemented
  • Strategically manage client relationships, setting and managing expectations across all stakeholders
  • Lead, mentor, and develop a team of technology professionals, fostering a culture of continuous improvement and service excellence
  • Contribute to the strategic planning and development of services offerings, identifying opportunities for growth and improvement
  • Ensure alignment with the company's architectural and delivery management standards, providing continuous feedback for delivery and service enhancements

    • How do we define success for your role?

  • Demonstrating a high level of technical expertise and leadership, reflecting BDO's core values of Integrity, Respect, and Collaboration
  • Delivering consistent, high-quality service that addresses client's ongoing operational needs and challenges
  • Actively participating in and promoting a culture of innovation and continuous improvement within the managed services environment
  • Committing to continuous personal and professional development to remain at the forefront of industry trends and best practices

    • Your experience and education

  • Minimum 5 years of experience executing on Ceridian Dayforce HCM engagements
  • Certification in Ceridian Dayforce HCM
  • Proven ability to solve complex problems in dynamic and diverse environments
  • Excellent time management and organizational skills, with a keen attention to detail
  • Extensive knowledge of ITIL best practices, with relevant certifications preferred
  • Exceptional communication and customer service skills, capable of managing and exceeding client expectations
  • Strong leadership and team development skills, with a track record of mentoring and developing high-performing teams
  • Experience in business process mapping, change management, and effectively managing multiple engagements simultaneously
  • Solid understanding of common HCM business practices, with additional certifications in related fields being a significant asset, like:
  • Canadian Payroll Association certification
  • Ceridian Canadian Payroll certification
  • Ceridian Canadian Benefits certification

    • Benefits:

  • Opportunity to work remotely from anywhere in Canada
  • Being part of a respected and supportive team that values your input and expertise
  • Access to continuous learning and development opportunities
  • Inclusive and innovative work culture focused on service excellence and career growth

    • Note: This role may require occasional travel to client sites as needed.

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