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    Director, Workforce Experience and Employee Relations Projects - Toronto, ON, Canada - CIBC

    CIBC
    CIBC Toronto, ON, Canada

    2 weeks ago

    CIBC background
    Description
    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

    At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

    Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

    To learn more about CIBC, please visit

    What you'll be doing


    The Director, Workforce Experience (WE) and Employee Relations Projects, is accountable for leading a team of specialized consultants dedicated to promoting positive workplace practices across the enterprise.

    Using data employee/ workforce and business metrics and information, you will lead a team of consultants who will review and/or visit identified workplaces, meet with employees and leaders, document key findings and assist leaders to develop appropriate action plans.

    You will provide ER consultation support on enterprise and line of business specific projects consistent with the Change Initiative Risk Assessment Process (CIRAP) and will play a key role in identifying and assessing inherent risks and mitigation plans associated with CIBC's business projects.

    You will also support team specific initiatives for the broader GELRP&P team, such as records management oversight and supporting/leading internal team audits.


    Additionally, you will be accountable for setting the operational strategies for the function, including ensuring appropriate workflow, case tracking systems, processes and data management controls are in place.

    You will also be responsible for ensuring that we develop and maintain proactive programs and agile service offerings to ensure the experience of our workforce is reflective of our culture and Purpose, ensure the team has requisite resources for success and that all activity is tracked appropriately.

    In order to manage risk and balance employee interests, this role will work in close partnership with the rest of the GELR, P&P team, all lines of business across the enterprise, particularly where WE visits are conducted, as well as HR, Privacy, Internal Audit, Business Controls, Legal, Governance, Risk and Compliance, as well as with other key internal partners.

    At CIBC we enable the work environment most optimal for you to thrive in your role.

    You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

    How you'll succeed


    Operational Oversight - Responsible for leading a team dedicated to enhancing employee and client experience across the enterprise, while leveraging best practices, tools and technology.

    Oversee and support all aligned ER WE processes/job aids in accordance with all applicable policy/legislative requirements. Identify, gather and analyze employee/workforce and business data/metrics and information. Provide recommendations concerning leadership and human resources issues.

    Work proactively with other GELR, P&P team members and HR Business Partners to support appropriate actions to promote a positive work environment across the enterprise.


    People Management - Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training.

    Manage performance by providing timely, fair and accurate formal and informal feedback, identifying and removing obstacles to performance and by explaining how performance expectations align with business priorities.

    Ensure compliance with policies, standards, guidelines and controls by applying the policies and controls fairly and consistently so employees understand what is expected of them.

    Analysis - Responsible for WE reporting, metrics and analysis, executive briefings and tracking team activities and action planning.

    Identify concerns/systemic issues arising from reviews/visits – escalating as appropriate; assess of risk associated with decisions made and the potential impact on CIBC.

    Compliance - Comply with all applicable CIBC and GELR, P&P policies, standards, guidelines and controls.

    Reinforce appropriate application of HR policies standards procedures and best practices and ensure all employees within GELR, P&P with all applicable policies, standards, guidelines and controls.

    Who you are

    You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance. You have a successful track record of leading and building teams, and you have building team/consultant capability.

    You have strong organizational skills. You have ability to set up systems and processes from scratch.

    You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. You are comfortable with analysis of data and trending. You are able to translate data into a story that can be easily communicated.

    You have a degree/diploma in a related university degree or equivalent work experience required. Employment law designation or background and/or CHRP designation are assets.

    You have working knowledge of CIBC HR systems and the GELRP&P case database tool.

    You can demonstrate previous experience in financial services work environments. It is an asset if you have understanding of financial services businesses.

    You can demonstrate good general knowledge of CIBC lines of business.

    It is an asset if you have exposure to project management.

    It is an asset if you are fluent in French.

    Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

    What CIBC Offers

    At CIBC, your goals are a priority.

    We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

    We aspire to give you a career, rather than just a paycheck.


    We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.


    Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.


    We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

    *Subject to plan and program terms and conditions

    What you need to know

    CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact


    You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.


    We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office).

    Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

    Job Location Toronto-81 Bay, 34th Floor

    Employment Type Regular

    Weekly Hours 37.5

    Skills Business Objectives, Conflict Management, Employee and Labor Relations, Governance Management, Group Problem Solving, Leadership, Operational Efficiency, Policy Compliance, Strategic Initiatives
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