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    Team Lead, shop At Nait - Edmonton, Canada - NAIT (Northern Alberta Institute of Technology)

    NAIT (Northern Alberta Institute of Technology)
    NAIT (Northern Alberta Institute of Technology) Edmonton, Canada

    2 weeks ago

    Default job background
    TEMPORARY
    Description

    In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at

    NOTE: This is a temporary position ending on or before November, 2025 with the possibility of extension.

    The Customer Experience Team Lead is a key leader for the shop AT NAIT customer experience team. You will lead the salesfloor, web and mail and cash staff and ensure that digital support is consistent. This position provides daily direction to the work performed by reporting team members and plays a pivotal role in their coaching, training, and success. The Team Lead also addresses questions and concerns while actively engaging with and supporting the store's overall customer environment. This is done while providing oversight for the activity and organization of the stock area replenishment in our fast-paced retail environment. The position is expected to work on a shift basis to support business needs, including evenings and weekends, and is expected to represent NAIT in a positive, professional manner towards reaching strategic institutional goals. If you have a passion for leadership, are motivated to offer exemplary service, love interacting with people, value teamwork, and appreciate a job well done, then we welcome your application

    Key Responsibilities:

    • Serve as a role model while providing daily direction to team members (front and back of house) regarding tasks needing to be completed, ensuring work is finished in a timely, accurate manner, with a positive attitude
    • Be a Leader in loss prevention while training, inspiring and coaching team members
    • Lead the customer experience team in assisting our customers with resolving digital integration issues
    • Be flexible to pivot and anticipate business needs while augmenting our service model as required based on operational needs
    • Provide feedback to Managers and Supervisors regarding successful and concerning staff performance
    • Support staff scheduling and the monitoring of labour costs
    • Perform functions that support the customer experience, including actively engage customers, process sales, resolve customer concerns, exhibit strong product knowledge, uphold a welcoming store environment, support inventory management, and maintain excellent knowledge of the NAIT community and its resources
    • Oversee inventory management to ensure proper stock rotation and reduce redundancies
    • Provide direction and support for the warehouse team with daily/weekly workload where needed
    • Actively promote non-academic product lines, such as apparel and giftware
      Oversee and complete administrative duties, including processing packing slips, maintaining inventory records, addressing discrepancies, and ensuring accuracy of invoices to purchase orders, meeting audit standards is key
    • Support our processes for receiving, counting, and merchandising product

    Skills & Abilities:

    • Strong communication, teamwork, conflict resolution, and interpersonal skills are needed to support a large team and a high level of customer interactions
    • Ability to travel timely and reliably to NAIT's satellite campuses, as required (license an asset)
    • A strong working knowledge of the Microsoft Office Suite and previous experience with a Retail Inventory Management System
    • Ability to lift boxes of product up to 50 lbs., plus stand/walk for a majority of each shift

    Qualifications:

    • Completion of grade 12 or equivalent combination of education & experience
    • Related post-secondary education preferred: Customer service-related training courses and / or supervisory training courses
    • Experience in retail or customer service environment including supervisory experience
    • 3+ years of experience working in a leadership capacity in a customer-focused field is an asset
    • 3 - 5 years of experience working in a retail environment, both stockroom and front of house preferred
    • Proficiency of standard computer programs, including Microsoft Office, and ability to operate and troubleshoot POS systems is preferred

    Remuneration: $41, $51,603.24 annually, plus a comprehensive benefits package. (Classification - Customer Service Rep ll).

    This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

    Please submit a resume and cover letter to be considered for this opportunity.

    About NAIT

    At NAIT, people matter.

    We're proud to have been named one of Alberta's Top Employers for 13 consecutive years. Developing an engaging, supportive, and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

    At NAIT, you are part of a community that makes a difference in the lives of students, staff and industry clients and partners. The NAIT culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. We are committed to equity, diversity and inclusion and are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada. NAIT is committed to advancing equity and cultivating inclusion throughout the hiring process. We especially encourage applications from Aboriginal and Indigenous people, Black and racialized people, gender and sexually diverse (2SLGBTQIA+ and women) people, immigrants, and people with disabilities.

    What we offer

    We've created a benefits package that focuses on health and wellness, professional and personal growth, recognition, and work-life balance.

    NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

    Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

    Additional requirements

    Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

    Accommodations

    NAIT is an inclusive employer and strives to hire a diverse workforce. If you are contacted by us regarding a job opportunity, please don't hesitate to contact us if you require any accommodation during the selection process. Please contact us via email at

    We thank you for your application, however, only those selected for an interview will be contacted.

    #LI-JN1 #LI-Onsite

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