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    Payroll Analyst - Toronto, Canada - CMiC

    CMiC
    CMiC Toronto, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Description

    Computer Methods International Corp. (CMiC) is a global Software Development firm specializing in enterprise financial and cost management systems designed for the Construction and Engineering industries.

    Job Overview

    An opening currently exists for a Payroll Support Product Analyst . This role requires a dynamic individual to provide support for our client's Global Payroll Product, mainly US/Canadian. Daily responsibilities will include researching payroll issues, responding promptly to client requests, managing/reviewing clients' payroll data, creating functional requirements, and providing phone support to clients. You will collaborate with technical personnel (System Architects and Developers) on a frequent basis to turn functional specifications into business applications.

    This role reports to the Product Analyst Managers.

    Duties & Responsibilities

  • Maintain ongoing email and telephone support for inbound/outbound client requests.
  • Gather requirements and analysis for various projects as directed.
  • Participate in new client implementations, including analysis and payroll setup of payroll products.
  • Work closely with the development team to ensure defects are correctly identified, fixed and incorporated into solutions.
  • Primary point-of-contact for customers.
  • Triage product queues daily.
  • Review customer questions and reported problems.
  • Investigate and resolve customer issues.
  • Conduct web meetings with customers to gather information for investigative purposes and for further assistance.
  • Meet with Product Team members to discuss customer inquiries.
  • Test system scenarios and duplicate issues to resolve customer inquiries.
  • Address issues timely and in accordance with customer expectations.
  • Participate in project and team meetings; interact and collaborate with team members as required.
  • Accurately interpret and effectively comply with company standards, procedures, and policies.
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