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    help desk technician - Edmonton, Canada - Epic IT Security Ltd.

    Epic IT Security Ltd.
    Epic IT Security Ltd. Edmonton, Canada

    2 weeks ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 35 hours per week
    • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Experience: 1 year to less than 2 years

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

      • Computer and technology knowledge

    • Networking security
    • Internet
    • Desktop applications
    • Security software
    • MS Office
    • MS Windows

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Attention to detail
    • Combination of sitting, standing, walking

      • Personal suitability

    • Accurate
    • Client focus
    • Judgement
    • Organized
    • Team player
    • Ability to multitask
    • Time management

      • Support for persons with disabilities

    • Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
    • Provides visual accessibility accommodations (for example: braille, screen readers, etc.)
    • Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)
    • Participates in a government or community program or initiative that supports persons with disabilities
    • Offers mentorship, coaching and/or networking opportunities for persons with disabilities
    • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
    • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

      • Support for newcomers and refugees

    • Participates in a government or community program or initiative that supports newcomers and/or refugees
    • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
    • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
    • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
    • Supports newcomers and/or refugees with foreign credential recognition
    • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
    • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

      • Support for youths

    • Participates in a government or community program or initiative that supports youth employment
    • Offers on-the-job training tailored to youth
    • Offers mentorship, coaching and/or networking opportunities for youth
    • Provides awareness training to employees to create a welcoming work environment for youth

      • Support for Veterans

    • Participates in a government or community program or initiative that supports Veterans
    • Offers mentorship, coaching and/or networking opportunities for Veterans
    • Provides awareness training to employees to create a welcoming work environment for Veterans
    • Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.)
    • Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.)
    • Offers workshops, counselling services or other resources to help Veterans navigate their transition into the civilian workforce (for example: adapting to different organizational structures)
    • Supports Veterans in translating their military skills and experience into the language of the civilian job market
    • Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

      • Support for Indigenous people

    • Participates in a government or community program or initiative that supports Indigenous people
    • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
    • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
    • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
    • Facilitates access to Elders who can offer support and guidance to Indigenous workers

      • Support for mature workers

    • Participates in a government or community program or initiative that supports mature workers
    • Applies hiring policies that discourage age discrimination
    • Provides staff with awareness training to create a welcoming work environment for mature workers
    • Offers mentorship, coaching and/or networking opportunities for mature workers
    • Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
    • Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
    • Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
    • Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)

      • Supports for visible minorities

    • Participates in a government or community program or initiative that supports members of visible minorities
    • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
    • Offers mentorship programs that pair members of visible minorities with experienced employees
    • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
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