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    help desk technician - Edmonton, Canada - Pixel Pop Media Services LTD

    Pixel Pop Media Services LTD
    Pixel Pop Media Services LTD Edmonton, Canada

    13 hours ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 35 to 40 hours per week
    • Education: Bachelor's degree
    • Experience: 2 years to less than 3 years
    • or equivalent experience

      • Work site environment

    • Education or training

      • Work setting

    • Computer hardware or software retailer/wholesaler
    • Financial technology (FinTech)
    • Startup company
    • Relocation costs not covered by employer
    • Willing to relocate
    • Help desk
    • Consulting firm
    • Private company, corporation or industry
    • Private sector
    • On-site customer service

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Manage incidents
    • Answer inquiries from clients and other company personnel
    • Install software and hardware and configure operating system software in preparation for testing
    • Prepare reports, manuals and other documentation on the status, operation and maintenance of software

      • Computer and technology knowledge

    • Device drivers
    • Servers
    • Desktop applications
    • File management software
    • Multimedia software
    • Word processing software
    • Mail server software
    • Mac OS
    • Salesforce
    • MS Office
    • MS Exchange
    • Monitoring and tracking software

      • Security and safety

    • Bondable
    • Basic security clearance

      • Transportation/travel information

    • Willing to travel
    • Willing to travel cross-border
    • Travel expenses paid by employer

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Handling heavy loads
    • Attention to detail
    • Sitting

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Ability to multitask
    • Time management
    • Honesty

      • Screening questions

    • Are you available for shift or on-call work?
    • Are you available for the advertised start date?
    • Are you currently legally able to work in Canada?
    • Are you willing to relocate for this position?
    • Do you have previous experience in this field of employment?
    • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
    • What is the highest level of study you have completed?

      • Health benefits

    • Dental plan
    • Disability benefits
    • Health care plan

      • Financial benefits

    • Registered Retirement Savings Plan (RRSP)

      • Long term benefits

    • Maternity and parental benefits

      • Other benefits

    • Learning/training paid by employer
    • On-site amenities
    • Team building opportunities
    • Parking available
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