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    Bilingual Customer Service Representative(French and English) - Mississauga, Canada - Citi

    Citi
    Citi Mississauga, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    The Bilingual French Customer Service Representative is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.



    Responsibilities:
    • Assist with evaluating and resolving service inquiries from clients across different platforms
    • Effectively use various computer systems to complete assigned tasks and address account inquiries
    • Develop and maintain working knowledge of specific groups of Citi products and services
    • Analyze and identify potential risks and identify solutions that meet client needs
    • Complete assigned tasks in an accurate and efficient manner
    • Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
    • Fulfilling the clients' necessities while providing an exceptional client experience is the anticipated behavior from all our employees and it will be evaluated by specific metrics.
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    Qualifications:

    • Bilingual (Fluent in French and English)
    • 1-3 years' work experience in a related role
    • Proficient in Microsoft Office and Windows Operating Systems
    • Demonstrated experience solving customer service inquiries
    • Effective verbal and written communication skills
    • Ability to work in a fast-paced environment
    • Excellent technical and data entry skills, including the utilization of a 10-key touchpad
    • Proven ability to navigate multiple systems and customer service platforms concurrently

    Education:

    • High School diploma or equivalent

    This job description offers a top-level overview of the types of work done. Other job-related duties may be assigned as necessary.

    Must be bilingual - Fluent in French and English

    Work from home - Mississauga Ontario Canada

    Work from home - London Ontario Canada

    Work from home - Ottawa Ontario Canada

    Full-time only 37.5 hours per week

    Ability to work a shift as assigned during business hours operation including statutory holidays and weekends

    Must be able to work until 9:00pm M-F

    Must be able to work until 6:00pm Saturday / Sunday

    Must have High-Speed Internet - Minimum connection speed of 10.0Mbps and Downstream 3.0 Kbps. Dial-up, satellite, and WI-FI internet is not supported

    Must have a dedicated quiet work space

    Job Family Group:

    Customer Service

    Job Family:

    Service

    Time Type:

    Full-time

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