Sameer Singh

Highly motivated and self-driven IT Support Analyst with a Bachelor's degree in Computer Science and 1.5 years of IT Support experience specializing in troubleshooting and providing tier 1 and 2 technical support. I am eager to apply my knowledge and skills in a professional setting, actively seeking opportunities for career growth and development. With a proven track record of successfully executing projects, I am confident in my ability to contribute effectively to challenging initiatives.

Work Experience
Computer Technician - Dr Phone Fix (Aug 2023 - Dec 2023)

• Acted as the initial point of contact electronically and in person with computer users experiencing technical difficulties to determine and document problems experienced.
• Monitored helpdesk and provided remote support, ensuring prompt resolution of technical issues. Provided first level support to all staff for end user related technology, including technical advice and assistance.
• Conducted thorough troubleshooting to identify and resolve root causes of problems, monitoring and maintaining computer systems and networks, ensuring all electronic equipment is functioning correctly.
• Logged, tracked and prioritized incidents reported by customers  and created documentation and guidelines for problem resolution.
• Facilitated training sessions for new employees, ensuring smooth onboarding. Assisted in onboarding and offboarding employees

Electronic Repair Technician - MobileKlinik (Nov 2022 - Jul 2023)

• Served as the primary resource for client-side hardware and software support.
• Installed, updated, and troubleshooted software applications, including operating systems.
• Assisted users in resolving software-related issues and provided necessary training.
• Maintained high-quality documentation, updating tickets and procedures.
• Diagnosed and resolved hardware and software issues efficiently, reducing turnaround time.
• Decommission abandoned computers, mobile phones and other customer electronics, provide upgrades to customers and securely dispose or recycle old machines.
   

Computer Network Technician - Care Computer (Mar 2022 ‑ Oct 2022)

• Install, configure, and maintain workstations, operating systems, software, and applications. Manage PC/Mac setup and deployment for new employees, including the modification and configuration of existing workstations.
• Install and maintain hardware (computers, laptops, scanners, servers, printers, etc.) including in-house, branches, remote locations, and in the field.
• Handle technical aspects of onboarding and offboarding users, encompassing provisioning, activation/deactivation of applications (Email, Asana, Slack, etc.), and updating the hardware and software inventory of the computer park.
• Oversee the preparation and shipping of hardware to remote users, while also identifying and resolving network and application problems. Actively participate in the implementation and optimization of IT infrastructure projects.

Independent Projects (Sep 2021 ‑ Dec 2022)

• Collaborated on self-directed academic projects involving Object-Oriented Programming in C++ and Python. 
• Applied MVC architecture for web development in a team based environment using Bootstrap, React.JS, Node.JS, JavaScript and MongoDB and deployment using Netlify.
• Worked on mobile app development using React Native for Android and iOS platforms.

Mentorship experience
Tutor - Calculus 1 - University of Regina (Jan 2019 - Dec 2022)

• Demonstrated expertise in Calculus 1 through successful tutoring of university students, employing effective teaching methods to clarify complex concepts and improve student understanding and performance
• Utilized strong communication and interpersonal skills to foster a supportive learning environment, providing personalized guidance and tailored strategies to help students excel in Calculus 1 coursework

Leadership experience
Vice President - Internal Affairs (Apr 2020- Apr 2021)
Computer Science Students' Society, University of Regina

• As Vice President-Internal Affairs for the Computer Science Students' Society, effectively coordinated with the student union to plan and execute various events, ensuring seamless organization and engaging experiences for members
• Ensured all internal operations for the student society run smoothly by checking in with the executive team on a weekly basis

Facilities Manager (Apr 2019- Apr 2020)
Computer Science Students' Society, University of Regina 

• Organized periodic events and hackathons for students with the help of the executive team, and the Student Union
• Demonstrated adaptability and leadership skills during the challenging period of COVID-19 by spearheading the successful transition of society activities to online platforms, facilitating virtual events and fostering a sense of community among computer science students
   

Bachelor of Science - Computer Science: University of Regina (Sep 2018 - Dec 2022)