Joshua Saghie

🌍 Diverse Background: Born in the United States and having lived in Jamaica at an early age, I bring a unique perspective shaped by different cultures and experiences. Additionally, maintaining both Jamaican and Lebanese heritage has further deepened my understanding and appreciation for diversity.

🎓 Ambitious Pursuit: At the young age of 17, I moved countries alone to pursue a law degree with an Ivy League University. Guided by ambition and forward thinking, I specialized in Corporate Commercial Law, combining my passion for law with a focus on business dynamics.

💼 Management Consulting Expertise: In my current role as a Management Consultant, I have gained invaluable experience in driving innovation through operations. Leading the Project Management Charter within the Integrity department of a multi-billion dollar Oil & Gas Company, I have been instrumental in driving change management initiatives and understanding various pathways of innovation.

🔧 Prior Industry Experience: I have a proven track record in various industries, including Oil & Gas, Fintech/ Insurtech, Investment Policy, Financial Services, and B2B Account Management. This diverse background has equipped me with valuable insights into different sectors and their unique challenges.

🔍 Alignment of Experience: My range of experience naturally aligns with corporate strategy and regulatory practice. This provides me with a unique opportunity to utilize all my skills within a single position, providing a platform to make a significant impact and further diversify my expertise.

💡 Critical Thinking: I possess a critical, analytic, and logical edge when approaching tasks. I thrive on challenges and am eager to continue pushing myself within a professional environment.

🤝 Non-Profit Involvement: Beyond my professional pursuits, I proudly serve as a member of the Board of Directors for a non-profit organization, contributing to its mission of making a positive impact in the community. This role allows me to exercise my leadership and strategic thinking abilities outside the corporate realm.

Member, Board of Directors                                                                                                            04/2023 – Present

Canadian Wings of Rescue – Toronto, Ontario   

• Provided strategic leadership as a member of the Board of Directors, driving the development and execution of the organization's long-term vision and goals.
• Contributed to board discussions and decision-making processes, leveraging a deep understanding of industry trends and best practices in strategic planning.
• Acted as a strategic advisor to senior management, offering guidance on strategic partnerships, acquisitions, and other growth opportunities.
• Collaborated with fellow board members to formulate and implement effective strategic plans and initiatives, aligning them with the organization's mission and objectives.

Management Consultant – Oil & Gas (Contractor)                                                                           07/2022 – Present

Sortor Group – Calgary, Alberta   

• Deliver superior client satisfaction by driving behavioral change and translating client goals into actionable results.
• Integrated strategic planning, budget, risk and improvement framework for a $150M/year spend department.
• Led the strategy and process re-design leading to a time savings of 6 hours per week for 15 key positions.
• Demonstrated proficiency in applications including; Word, Excel, Visio, Outlook, PowerPoint, Project & SharePoint
• Worked alongside Software Engineers to automate workflows and create tools and dashboards on strict timelines.
• Acted as the Charter Lead for all Project Management Deliverables including a redesign of program lifecycles.
• Foster competencies in the areas of process mapping and redesign, change management, standards, performance metrics, continuous improvement, client coaching and training, issue resolution and solution development.
• Fly regularly (weekly or bi-weekly) to the client site in Calgary from Toronto to ensure proper client engagement.
• Exhibit the skills necessary to deal professionally and effectively with all levels of management ensuring the maintenance of respect and confidence throughout all interactions.
• Key Accomplishments:
• Restructured Meeting and Performance Cadence saving ~$280,000 worth of Project Manager time per year.
• Restructured end to end Project Management process from planning to close-out.
• Set up SharePoint to serve as a Performance Management System to keep track of project progress and close-out recordkeeping.
• Defined roles & responsibilities and decision-making matrix for 15 core positions ranging from Project Coordinator to Director of Integrity. 
• Created Construction Readiness, Site Visit, Field Execution & Close-out Checklists to ensure organized and efficient planning.
• Identified & remediated gaps within workflow and structured job descriptions for each individual position’s scope of work. 
• Created oversight dashboard for Integrity Managers and Directors to monitor performance of individual project progress and maintain accountability over Project Managers. 
• Standardized the Work Breakdown Structure to a cross-functional list to ensure cross-departmental efficiency.
• Created a Continuous Improvement Process & Cadence to ensure lessons-learned are actioned for future projects.
• Identified resource gaps and provided conclusive recommendations with a plan of action to remedy duplicate work as well as ensuring load management with a conclusive end-to-end process. 
• Set up a schedule dashboard to better planning and to use to monitor progress and prioritization matrix of projects. 

Process Improvement Lead (Full-time)                                                                                           01/2022 – 07/2022

Owl Co – Toronto, Ontario   

• Ideate on a high level and convey proposals to both the VP and to the product team to improve the review process.
• Form business proposals to help increase employee productivity, load management, and technology development.
• Manage all process improvement implementations and ensure execution is accomplished to a high standard. 
• Finalize process trials as well as formulating documents and reference materials to automate current processes.
• Liaise and support Engineering and Product team with ideation around priority focuses of future state proposals. 
• Delegate tasks to support individuals to aid the implementation of proposals and plan a launch date with Leadership. 
• Work on Quality Assurance teams to finalize projects whilst ensuring standards and forecasts are met at delivery.
• Implemented a workflow change which increases ~25% of volume capacity whilst maintaining quality standards.
• Assist in the managing of part-time staff while analyzing performance and scheduling further enhancement training.
• Key Accomplishments:
• Created a standardized timesheet & monitoring system for all full-time & part time employees to ensure productivity & recordkeeping of work being completed.
• Created training database as well as materials to streamline a training process which takes ~1 week compared to a training process of ~3 weeks prior.
• Restructured search methodology for data analysts increasing workload capacity by ~25% which amounted to ~$650,000 of hiring cost savings.
• Tested new platforms & reported issues with the product team to remediate prior to launch for the team of 30 analysts. 
• Created Performance Management System & KPI’s for Operations Managers to track Data Analyst progress & provide effective feedback on completed work.

Senior Data Quality Analyst (Full-time)                                                                                          06/2021 – 01/2022

Owl Co – Toronto, Ontario   

• Analyze the overall fact pattern of claims and synthesize data into a professional report with recommendations.
• Building proposals and presenting these to the management and leadership team for further process improvements. 
• Ensure proper quality assurance by analyzing external claimant data for quality, completeness, and accuracy.
• Drive efficiency and automation throughout our operations process whilst holding prior positioned duties.
• Work alongside engineering, product and UX teams for UAT testing to move ideation towards experimental phases.
• Construct pivot tables create using thousands of data points to allow for comprehensible understanding.

Fraud & Operations Analyst (Independent Contractor)                                                                   02/2021 – 06/2021

Owl Co – Toronto, Ontario   

• Analyze data by investigating from multiple sources to identify discrepancies, spot fraud and eliminate suspicion.
• Foster a culture of accountability, efficiency and innovation whilst elevating the quality and caliber of controls.
• Identify fraud trends and proposing new strategies to prevent clients from taking additional losses.
• Assume responsibility for projects assigned by management whilst proposing improvements to AI automation.

Banking Specialist (Corporate Level/ Cross-Border Division)                                                          01/2021 – 06/2021

TD Canada Trust – Markham, Ontario   

• Diligently ensure all applications meet our company’s standards and help ensure regulatory compliance.
• Assess the client’s overall financial picture, and understand their needs to devise an appropriate financial plan.
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks to create periodic analysis and suspicious activity/ risk management reports for Managers.
• Determine existing fraud trends by analyzing accounts and transaction patterns while interacting with branches to validate information.

Account Manager – Internal, (US & Canada)                                                                                  07/2020 – 02/2021

Browne Company – Markham, Ontario   

• Administrating purchase orders and liaising with corporate clients located in the US and Canada.
• Overseeing US order sales and ensuring full department compliance through the final revision of orders. 
• (Maintain full responsibilities of a Corporate Customer Service Representative, as mentioned below)

Corporate Customer Service Specialist, (Job Contract)                                                                  07/2019 to 07/2020

Browne Company – Markham, Ontario                                                                                                                        

• Administered an average of $400,000 monthly in orders and developed sales and general business management skills. 
• Complimented by upper management for excellent handling of all front-line customer service issues. 
• Managed 200 accounts routinely for North American and international customers ensuring accounts remain issue free.
• Worked collaboratively with other departments located in the United States to ensure a superior customer experience.
• Increased department efficiency leading to an increase in company reputation and purchase orders by corporate clients. 

Administrative Assistant & Customer Service Agent,                                                                     06/2018 to 06/2019

The Travel Kiosk – North York, Ontario                

• Acted as an initial point of contact to potential clients whilst preparing documents for existing clients and agents.

Prior work experience includes Customer Service Positions with Loblaws Inc and The News Advertiser.

National Canadian Accreditation: Canadian Legal Licensing Exams                                          2021-2022

Federation of Law Societies of Canada – Ottawa, Canada

• Completed Constitutional Law, Criminal Law, Administrative Law, Professional Responsibility & Ethics

LLB Honours: Law Degree (Graduated with 2nd Class Honours Distinction)                                   2017-2020

University of York Law School - York, United Kingdom 

• First & Second Year Modules Included; Legal Skills, Foundations in Law I, Foundations in law II, Legal Concepts, Introduction to Law & Society, Professionalism & Ethics, Foundations in Law III, Foundations in Law IV, Advanced Legal Skills, Law & The Business Environment (Optional Module)
• Third Year Specialized Modules Included; Corporate & Commercial Case Study, Competition Law, Company Law, Intellectual Property Law.

Notre Dame Secondary School – Toronto, Canada // {Achieved a final year average of 90% across six University level subjects}