Suranjit Paul

May 2020–January 2021

United Financial Limited

User Support Manager (IT Infrastructure Department)

• Served as a bridge, between teams and top-level executives effectively simply communicating details to individuals who may not have technical backgrounds.
• Help desk Management and ticket resolution
• Led comprehensive training initiatives, elevating a team member's proficiency in software development and project management, resulting in improved efficiency and successful project delivery
• Assist the 64 Branch Office through phone calls, emails and face, to face interactions.
• Coordinate product deliveries, schedule appointments, and provide support as needed.
• Monitor data backup servers and users
• Providing Report to the CEO and Head of IT
• Ensure compliance with cyber security policies and procedures regarding documentation, labeling, asset tracking, and quality assurance

October 2010–May 2020

Habib Group

Assistant Manager (IT Department)

• Effectively Worked together with executives to ensure that our communication strategies were, in line, with the goals of the organization.
• User Laptop, Hardware requisition resolution, Software Access 
• Led comprehensive training initiatives, elevating a team member's proficiency in software development and project management, resulting in improved efficiency and successful project delivery
• Handle telephone, in-person and email queries from branches and factories, across 10 locations.
• Ensure files are properly organized and maintain records of data.
• Communication and meetings, with vendors to facilitate interactions.
• Purchase IT Products
• Coordinate product deliveries, schedule appointments, and provide support as needed.
• Hardware and Software Troubleshooting
• Network (Switch and Router) and Server (Linux) Monitor
• Providing Report to the DMD, CFO, and Head of IT
• Ensure IT compliance with computer systems regarding documentation, labeling, asset tracking, and quality assurance