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    Implementation Specialist with Accounting Background - Markham, Canada - Premier Financial Construction Software

    Premier Financial Construction Software
    Premier Financial Construction Software Markham, Canada

    5 days ago

    Default job background
    Full time
    Description

    Applicants ACCOUNTING background required

    Premier Financial Construction Software is a leading software development company in the construction and real estate development industries. We deliver highly efficient cloud-based accounting and construction software helping financial executives, owners and project managers to gain financial clarity.

    We are seeking an Implementation Specialist, who will play a pivotal role in onboarding and managing new clients, acting as the main point of contact to understand their needs, and providing expert guidance to optimize their experience with our platform and achieve their financial goals. The candidate needs to be an intuitive individual with a full cycle accounting background, a strong technical understanding, great social skills and the ability to thrive in a fast-paced, innovative environment.

    Why join us?

    • Our company culture fosters innovation, collaboration, and independence
    • Opportunities for growth in multiple directions within the company's fast-paced and dynamic environment
    • We are growing and actively expanding into new markets, providing exciting opportunities for professional development
    • Office is in the Toronto area, with occasional office attendance and flexibility for demand
    • Goal-oriented environment with aspirations to 10x the company in 10 years

    Who you are

    • You have a natural ability to build authentic, long-term relationships with clients.
    • You have excellent communication skills.
    • You are a problem solver by nature, and you think outside the box to get the job done.
    • You have a proven record and can identify new opportunities, recognize pain points, and present solutions.
    • You have excellent organizational and time management skills.
    • You can influence senior business leaders through a consulting approach.
    • You are Enthusiastic with an outgoing personality.

    A day in the life might look like

    • Onboard, train and manage new clients joining the Premier team.
    • Understand business processes and requirements to assist in becoming an industry expert.
    • Assist with the setup of client's new projects within the application.
    • Conduct business reviews with clients to assure we are meeting/exceeding expectations.
    • Provide clients with ongoing training to ensure they have the knowledge needed to navigate the platform effectively.
    • Collect feedback to make relevant recommendations for future feature/product developments.
    • Assist with advanced feature implementations added to client accounts.
    • Assist in writing training guides, videos and help articles to enhance training/support efforts.
    • Assist Management team with developing and implementing retention plans and proactively recognize churn risks.

    You may be a fit for this role if you have

    • 2-4 years' experience in an Accountant/Controller Role – CPA preferred or Project Management.
    • 2-4 years in a Customer Success or Account Management role.
    • Legal rights to work in Canada without sponsorship.
    • Bonus: 2-4 years in a Construction and/or Real Estate Development Role.
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