Jobs
>
Toronto

    Support Specialist - Ontario, Canada - Harris Computer

    Harris Computer
    Harris Computer Ontario, Canada

    1 week ago

    Default job background
    Full time
    Description

    Support Specialist
    ResourceMate - Remote

    Remote work opportunity with ResourceMate Library Management Solutions. Provide front line technical support for our North American and International customers.

    What your impact will be:

  • Operate as front line and primary support liaison to our clients and effectively respond to inquiries of both a product and technical nature received by telephone, Live Chat or electronically submitted tickets
  • Assess a variety of situations, reviewing software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines
  • Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives
  • Regularly review the database of submitted tickets and proactively follow up with clients to ensure that their inquiries and/or issues have been satisfactorily resolved
  • Work closely with other team members as part of a cohesive group in exchanging knowledge through training sessions and peer to peer interaction
  • Maximize and maintain current knowledge and awareness of applications and related technologies
  • Email technology troubleshooting
  • Sound knowledge of engagement delivery and software troubleshooting techniques with a high focus on first call resolution
  • Ability to interpret requirements, and recommend solutions that best address clients' needs
  • Excellent analytical, research and problem solving skills with a strong ability to multi-task and prioritize work effectively
  • Exceptional attention to detail and the ability to grasp concepts quickly
  • Other duties as assigned by management

    • What we are looking for:

  • Microsoft SQL Server technology, installation, and troubleshooting
  • Understanding the key concepts of Hosted Environments and their installation
  • Working with VMs
  • VPN connectivity
  • Working knowledge of Team Support
  • BA/BSc, related College Technical diploma; or equivalent applicable industry experience
  • Exceptional people and phone skills
  • Demonstrable customer care and focus
  • Willingness to learn and the ability to self-teach
  • the ability to teach customer training classes in software functionality
  • Environics Analytics

    Support Specialist

    2 days ago

    Environics Analytics Toronto, Canada

    **ROLE OBJECTIVE**: · Reporting to the Support team lead, the Client Services Support Specialist is responsible for providing a consistent, standardized approach of ongoing support for all Environics Analytics' (EA) data products and software tools. The Support Specialist will de ...

  • HDR

    IT Support Specialist

    1 day ago

    HDR Toronto, Canada

    **IT Support Specialist** · **-** · **(** · **173426** · **)** · **Description** · **About Us** · At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high- ...

  • Trooh

    IT Support Specialist

    1 day ago

    Trooh Toronto, Canada

    **IT Support Specialist** · Toronto · Trooh is a leading American media company, reaching millions of consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As le ...

  • Nuspark Inc.

    IT Support Specialist

    4 days ago

    Nuspark Inc. Toronto, Canada

    We are looking for an experienced **IT Specialist** to join our team, who will be responsible for the effective operation of information technology (IT) services and support across the organization. · **Why Join Rychiger Canada Inc.O/A Nuspark?** · Rychiger Canada Inc. converts c ...

  • Urban Green Energy

    IT Support Specialist

    15 minutes ago

    Urban Green Energy Toronto, Canada

    **Summary · UGE develops, owns, and operates community and commercial solar and energy storage projects in the United States. With over a decade of experience in the industry, we are on the front lines, working to accelerate the transition to clean, reliable energy worldwide. · O ...

  • Chelsea Hotel

    IT Support Specialist

    14 minutes ago

    Chelsea Hotel Toronto, Canada

    Job Summary · The IT Support Specialist provides technical support for the hotel's systems on a 24/7 basis. Provides WIFI technical support for in-room guests and meeting room clients. Assists Systems Manager and Director of IT other projects as required. · Provides excellent sof ...

  • Harris Computer Systems

    Support Specialist

    1 week ago

    Harris Computer Systems Ontario, Canada

    Support Specialist · ResourceMate - Remote · Remote work opportunity with ResourceMate Library Management Solutions. Provide front line technical support for our North American and International customers. · What your impact will be: · - Operate as front line and primary support ...

  • Agio, Inc.

    IT Support Specialist

    1 week ago

    Agio, Inc. Toronto, Canada

    Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Ag ...

  • CCDI Consulting Inc.

    IT Support Specialist

    1 week ago

    CCDI Consulting Inc. Toronto, Canada

    **Title**: IT Support Specialist · **Location**: Ontario · **Type**: Full-time · **Salary**: $55,000 · **Closing date**: March 1, 2023 · **Vacation**: 2 weeks · Position overview/ Aperçu du poste · This role will be the first line contact for implementation and management of qual ...

  • Wise Publishing, Inc.

    IT Support Specialist

    2 days ago

    Wise Publishing, Inc. Toronto, Canada

    **Salary Range**: $50,000- 60,000/year · **About Wise Publishing**: · Wise Publishing, Inc. is a digital publisher and technology company but we're much more than that; we're a group of talented, passionate people who believe that consumers deserve the best possible information t ...

  • Lightspeed Commerce

    Support Specialist

    2 days ago

    Lightspeed Commerce Toronto, Canada

    **Hi there Thanks for stopping by** · Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place · We're looking for a Support Specialist to support our Golf product team. Reporting to the Team Lead, you will be in contac ...

  • Bally's Interactive

    IT Support Specialist

    1 week ago

    Bally's Interactive Toronto, Canada

    Bally's Interactive is the digital arm of one of the world's leading entertainment providers, Bally's Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Monkey ...

  • Dragados Canada Inc.

    IT Support Specialist

    1 week ago

    Dragados Canada Inc. Toronto, Canada

    Dragados Canada, Inc., the Canadian construction arm of the ACS Group (one of the world's largest international construction and engineering companies), is seeking a talented and experienced IT Support Specialist to join its dynamic and energetic team. · Dragados Canada was estab ...

  • Agio, Inc.

    IT Support Specialist

    1 week ago

    Agio, Inc. Toronto, Canada

    Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Ag ...

  • Lightspeed Commerce

    Support Specialist

    1 week ago

    Lightspeed Commerce Toronto, Canada

    **Hi there Thanks for stopping by** · Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place · We're looking for a Support Specialist to support our Golf product team. Reporting to the Team Lead, you will be in contac ...

  • Studio Munge

    IT Support Specialist

    2 days ago

    Studio Munge Toronto, Canada

    At Studio Munge, we lift communities and bring spaces to life for many of the world's most iconic brands. Our environments are experiential, immersive, and thoughtfully curated. · - Closely mentored by Alessandro Munge, our award-winning multidisciplinary collective has created a ...

  • Miller Thomson LLP

    IT Support Specialist

    4 days ago

    Miller Thomson LLP Toronto, Canada

    We are seeking an **IT Support Specialist** to join our **Toronto **office · Acts as a front line liaison to resolve users' basic problems and questions with respect to software, hardware, mobile devices and network connectivity. Logs all end user support requests and identifies ...

  • Angus Reid Forum

    IT Support Specialist

    2 days ago

    Angus Reid Forum Toronto, Canada

    The IT Support Specialist plays a crucial role in leading IT at the Angus Reid Group (ARG) whilst ensuring the seamless day-to-day operations of the company's IT systems, enhancing the end-user technology, enabling efficient day-to-day operations of Angus Reid Group and overseein ...

  • University of Toronto

    IT Support Specialist

    1 week ago

    University of Toronto Toronto, Canada

    **Date Posted**:06/08/2023 · **Req ID**: 31846 · **Faculty/Division**: School of Management · **Department**: Joseph L. Rotman School of Management · **Campus**: St. George (Downtown Toronto) · **Position Number**: · **Description**: · **About us**: · The Rotman School of Manage ...

  • TD Bank

    IT Support Specialist

    1 week ago

    TD Bank Toronto, Canada

    400662BR · Technology Solutions · Toronto, ON · March 6, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team at TD** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. ...