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User Support Technician
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Edmonton

    user support technician - Edmonton, Canada - CYBERMETEORS LTD.

    CYBERMETEORS LTD.
    CYBERMETEORS LTD. Edmonton, Canada

    13 hours ago

    Default job background
    Description
    • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Experience: 1 year to less than 2 years
    • or equivalent experience

      • Work setting

    • Relocation costs not covered by employer
    • Willing to relocate

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service

      • Security and safety

    • Basic security clearance

      • Transportation/travel information

    • Public transportation is available

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Handling heavy loads
    • Physically demanding
    • Manual dexterity
    • Attention to detail
    • Ability to distinguish between colours
    • Sound discrimination
    • Sitting
    • Combination of sitting, standing, walking
    • Standing for extended periods
    • Bending, crouching, kneeling

      • Own tools/equipment

    • Computer
    • Work Term: Permanent
    • Work Language: English
    • Hours: 37.5 hours per week
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