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    Director, Medical Office - Toronto, ON, Canada - cubesoftware

    cubesoftware
    cubesoftware Toronto, ON, Canada

    2 weeks ago

    Default job background
    Description
    We're on a mission to help every company hit their numbers.

    Most Finance teams still manage their planning and analysis in spreadsheets, yet the ones who replace them end up going back over 80% of the time.

    Cube is the first spreadsheet-native FP&A platform to deliver faster planning and performance without changing how teams work. To date, Cube has raised over $65M of venture capital from top-tier investors such as Battery Ventures and Mayfield. Together, we're building a culture that challenges and celebrates everyone with a path to growth. We're happily headquartered in New York City.


    Note:
    This position requires working onsite at our Toronto office Tuesday - Thursday.

    We're looking to hire a Director at Cube to lead a Professional Services team to deliver high-quality services to customers.

    Professional Services enhances Cube's ability to retain customers by providing quick time to value, plugging product gaps, or providing additional value-added services that help to keep customers and drive expansion opportunities.

    Today, we have a team of experienced implementation consultants in North America who can consistently build customer-specific setups and solutions against an impressively short timeline.

    The Director of Professional Services will own the end-to-end strategy of post-sales professional services execution.

    This leader will optimize our customer onboarding journey to improve our ability to deliver immediate time to value for our newest customers, partnering with Sales and Customer Success to ensure that the end-to-end journey is optimized.

    We seek a collaborative and highly engaged individual who will craft services that guide customers through successfully navigating complex FP&A business challenges, provide tailored solutions that elevate the Cube champion internally, and support that maximizes value throughout the customer lifecycle.

    You've led a service delivery team to ensure successful completion of both the buyer's goals as well as the company's contractual obligations
    You know how to leverage data from salesforce and project management systems to manage your metrics
    You've built an amazing service team.

    Define and install a transformational strategy to continue evolving our onboarding services into a proactive, predictive implementation experience to delight our customers measured through customer readiness to use Cube after onboarding and CSAT.

    Establish high-level business goals and KPIs, build reports/dashboards, and deliver executive memoranda and presentations that track progress, influence organizational behavior, drive forward-looking strategy, and identify areas of improvement
    Oversee the end-to-end delivery of professional services, ensuring projects are completed on time, within scope, and on budget.
    Monitor project milestones, track progress, and ensure alignment with client expectations.
    Collaborate closely with sales, product, and customer success teams to drive alignment and deliver integrated solutions.
    Provide mentorship, coaching, and professional development opportunities to team members while actively holding a high bar on performance and accountability
    Set clear goals and performance expectations, and monitor progress towards key metrics.
    Diversity is what drives our success – it's at the core of how we hire, communicate, and work.
    Nimble - Our flexibility is an asset. Simple - We're thoughtful and make decisions that favor quality over quantity.

    Joyful - Our product elevates people in unsung rolesas a company, we want to create joyful experiences for our customers, teammates, candidates, and community, by creating connections and taking time to celebrate the impact we make.

    Human - We're a group of humans building products for humans.

    We have days built in throughout the year when everyone at Cube takes off to recharge and enjoy a long weekend.

    Our flexible paid vacation & sick/mental health time guidelines help you get the time/space you need.

    We provide medical, vision, and dental insurance options with a nationally recognized provider, including FSA/HSA options, and OneMedical membership.

    You'll be a part of an earlier-stage, high-growth company where all teammates have an opportunity to learn and grow.

    We offer a 401(k) program for our US employees–you can start contributing immediately You'll be joining an experienced team of tech startup leaders, who are eager to work with you and provide support and mentorship
    #
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