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Hamilton

    user support technician - Hamilton, Canada - ARIRA IT SOLUTIONS INC.

    ARIRA IT SOLUTIONS INC.
    ARIRA IT SOLUTIONS INC. Hamilton, Canada

    5 days ago

    Default job background
    Description
    • Education: Secondary (high) school graduation certificate
    • Experience: 1 year to less than 2 years

      • Work setting

    • Consulting firm

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties

      • Supervision

    • 1 to 2 people

      • Computer and technology knowledge

    • JavaOS
    • Networking software
    • Networking security
    • Internet
    • Servers
    • Word processing software
    • Presentation software
    • Programming software
    • Software development
    • MS Office
    • MS Windows

      • Work conditions and physical capabilities

    • Fast-paced environment

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Work Term: Permanent
    • Work Language: English
    • Hours: 30 to 35 hours per week
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