Jobs
>
Markham

    director, service delivery - Markham, ON, Canada - Allstate

    Allstate
    Allstate Markham, ON, Canada

    2 weeks ago

    Default job background
    Description

    Who is Allstate:

    Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life.

    Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its "You're in Good Hands" promise and is proud to have been named a Best Employer in Canada for nine consecutive years.

    Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism.

    To learn more, visit For safety tips and advice, visit our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.


    Role Designation:
    HybridBenefits to joining AllstateFlexible Work ArrangementsEmployee discounts (15% on auto and property insurance, plus many other products and services)

    Good Office program (receive up to 400$ back after purchasing office equipment)Student Loan Payment Matching Program for Government Student loansComprehensive Retirement Savings Program with employer matched contributionsAnnual Wellness allowance to support employees with improving health and wellbeingPersonal reflection dayTuition ReimbursementWorking within the community and giving backJob description:

    The Director, Service Delivery is accountable for ensuring consistent and effective delivery of customer service to the highest standards of quality.

    Working closely with other business areas, the Director will set the overall service delivery strategy and continually identify opportunities for improvement.

    As part of the Service Leadership team, the Director, Service Delivery will lead a team of service professionals across multiple provinces.


    Accountabilities:


    Understand, develop and focus on driving the right behaviors that lead to an optimal customer experience through the use of customer feedback to achieve service target resultsManage and resolve escalated customer communications, concerns, conflicts, or issues in a timely mannerLead, engage and develop a high-performing service delivery team, ensuring they have the necessary training and resources to excel in an omnichannel environmentMonitor demand and capacity and manage capacity pressuresWork collaboratively with other AORs to design, deliver and execute on solutions, recommendations, and tactics to improve resultsContinuously iterate operating model and structure for optimal performanceWork collaboratively within Service and other business areas to proactively identify service trends and insights, potential impacts both financially and operationally and offer solutions to adverse trendsDevelop strategies to monitor budgets, operational plans, and performanceLeverages analytics to support decision making on strategic direction and alignment with business prioritiesLeads change management efforts within area by gaining alignment, buy in and support within discipline initiatives and other change related effortsImprove key performance results including NPS, employee engagement and performance, as well as retentionQualifications :Minimum 10 years of experience in relevant rolesMinimum - 7 years of leadership/management experience in a contact center environment, with a background in digital and omnichannel distribution strategiesExcellent leadership and team management skills, with the ability to inspire and enable transformationStrong business acumen and analytical mindset to drive decision-making and improve customer service capabilitiesExperience delivering outstanding customer serviceAbility to interact effectively with internal or external customers and act with empathyStrong influencing skills with the ability to embrace and demonstrate change managementHighly developed verbal and written communication skills with a demonstrated ability to present information in an organized, logical and effective manner to a wide variety of audiencePost-secondary education in a related fieldMaintains all appropriate licenses and registrations for the role per provincial requirementsBonus qualifications:Experience leveraging telephony technology such as Genesys is an assetCIP designation or working towards completion is an assetAllstate Canada Group has policies and practices that provide workplace accommodations.

    If you require accommodation, please let us know and we will work with you to meet your needs.
  • AVI-SPL

    Service Delivery Manager

    2 days ago

    AVI-SPL Markham, Canada

    : · **WHO WE ARE** · AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which ...

  • F12

    IT Service Delivery Manager

    2 days ago

    F12 Markham, Canada

    **Why F12?** · Look no further if you seek the fast lane into an IT career or wish to supercharge your professional development. You will work hard with a diverse team and gain exposure to technology services in scores of businesses; your resume will become rich with experience a ...

  • F12

    IT Service Delivery Manager

    1 week ago

    F12 Markham, Canada

    **Why F12?** · Look no further if you seek the fast lane into an IT career or wish to supercharge your professional development. You will work hard with a diverse team and gain exposure to technology services in scores of businesses; your resume will become rich with experience a ...

  • Enbridge

    Supervisor Utility Services Delivery

    3 days ago

    Enbridge Markham, Canada

    Posting End Date: · April 22, 2024 · Employee Type: · Regular-Full time · Union/Non: · This is a non-union position · We are seeking a Supervisor Utility Services to join our Enbridge team. · Do you have experience in Operations and the execution of training plans to meet trainin ...

  • BGIS

    Service Delivery Coordinator

    1 week ago

    BGIS Toronto, Canada

    Who We Are · Nous cherchons à embaucher un coordonnateur de la prestation de services bilingue (français/anglais) à temps plein pour travailler à distance à partir de l'Ontario. L'horaire de travail sera du samedi au mercredi. · RÉSUMÉ · Le coordinateur de la prestation de servic ...

  • Sun Life

    Service Delivery Manager

    1 week ago

    Sun Life North York, Canada

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...

  • A.S.P. Incorporated

    Service Delivery Manager

    1 week ago

    A.S.P. Incorporated North York, Canada

    SERVICE DELIVERY MANAGER · - Are you passionate about safety & security while seeking opportunities in management?_ · For over two decades, ASP has been a pivotal player in the security and customer service sector across Canada. As a proud member of the ICTS Europe family, we ben ...

  • Metro Chaîne d'Approvisionnement Inc.

    Delivery Service Specialist

    1 week ago

    Metro Chaîne d'Approvisionnement Inc. Concord, Canada

    **JOB SUMMARY**: · Reporting to the Delivery Service Specialist Supervisor the Delivery Service Specialist's primary responsibility is providing direct-to-retail deliveries for a dedicated Metro customer. It is essential that the Delivery Service Specialist create a positive cust ...

  • OntarioMD

    Service Delivery Lead

    1 week ago

    OntarioMD Toronto, Canada

    **Service Delivery Lead** · **Job Band: 4** · **Location: Toronto** · The **Service Delivery Lead** is responsible for advancing OntarioMD's suite of products and services through the software development lifecycle, providing product leadership for operational support and contrib ...

  • Xerox

    Service Delivery Manager

    6 hours ago

    Xerox Toronto, Canada

    **City**:Toronto · **State/Province**:Ontario · **Country**:Canada · **Department**:Service Delivery · **Date**:Wednesday, February 22, 2023 · **Working time**:Full-time · **Ref#**: · **Job Level**:Manager · **Job Type**:Experienced · **Job Field**:Service Delivery · **Seniority ...

  • Fidelity Investments

    Service Delivery Representative

    1 week ago

    Fidelity Investments Toronto, Canada

    Job Description · Position - Service Delivery Representative - hybrid working pattern · Who We Are: · Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office supp ...

  • ThinkOn

    Service Delivery Manager

    6 days ago

    ThinkOn Toronto, Canada

    REMOTE · TORONTO, ONTARIO, CANADA. · FULL-TIME. APRIL 12, 2023 · Description · The · **Service Delivery Manager **will lead and be responsible for overseeing and improving the supply chain operations of ThinkOn IT equipment sourcing. The role will support the Engineer, Operations ...

  • ThinkOn

    Service Delivery Manager

    1 week ago

    ThinkOn Toronto, Canada

    The **Service Delivery Manager** will lead and be responsible for overseeing and improving the supply chain operations of ThinkOn IT equipment sourcing. The role will support the Engineer, Operations and Product team in all areas of procurement related to Infrastructure. This rol ...

  • ALSTOM

    Supervisor Delivery Service

    6 hours ago

    ALSTOM Toronto, Canada

    Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised s ...

  • ALSTOM

    Service Delivery Supervisor

    2 days ago

    ALSTOM Toronto, Canada

    Req ID:435328 · Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated syste ...

  • Thales

    Service Delivery Intern

    6 hours ago

    Thales Toronto, Canada

    Location: Toronto, Canada · Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains ...

  • University Pension Plan

    Service Delivery Manager

    1 week ago

    University Pension Plan Toronto, Canada

    ABOUT UPP · UPP is the first pension plan of its kind in Ontario's university sector, proudly serving over 39,000 members across four universities and 12 affiliate organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with i ...

  • OPTrust

    Manager, Service Delivery

    1 day ago

    OPTrust Toronto, Canada

    Manager, Service Delivery · Department: ITOS · Type: Permanent · Location: Toronto · Posting Date: August 1, 2023 · At OPTrust, · _paying pensions today, preserving pensions for tomorrow_ is our mission and business. · When you choose OPTrust, you join a team of smart, talented p ...

  • BGIS

    Service Delivery Coordinator

    4 days ago

    BGIS Toronto, Canada

    Who We Are · SUMMARY · The **Service Delivery Coordinator **is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete ...

  • Diversified

    Service Delivery Manager

    2 days ago

    Diversified Toronto, Canada

    Service Delivery Manager · What part will you play? · The Service Delivery Manager, is a hands-on technical leader who coordinates all the onsite technical details, activities and resources required to successfully execute the client's specific live events in a creative, engaging ...