- Have a detailed understanding of the inventory system and be able to apply knowledge to address identified issues and provide a positive resolution in a timely manner.
- Effectively communicate resolutions to users.
- Understand when issues need to be escalated or directed to another group. Ensure that issue management, delegation, and escalation is done in effective manner.
- Work collaboratively with other stakeholders and the Inventory Management team to share learnings and refine processes.
- Track commonly cited issues and prepare necessary communication and tools to users to address matters proactively.
- # of Sites: 500+
- Be able to respond to queries effectively during peak periods
- Community College/ Vocational / Technical Diploma.
- 1 to 3 years' experience.
- Be able to identify issues and diagnose root causes quickly.
- Able to quickly learn all aspects of a site back office systems and apply learnings to identified issues.
- Successful candidate must demonstrate effective customer service skills (. listening, empathy, patience) in addition to technical strengths.
- Manage workload effectively during peak periods.
- Have the ability to deal with issues in an unstructured and unpredictable setting.
- Work effectively in a team environment.
- Possess strong communication skills and ability to deal with complex issues quickly.
- Deliver work to a high level of standard on a consistent basis.
- Strong attention to detail.
- Strong excel skills.
- None required.
-
Analyste support aux cambistes
1 week ago
Banque Nationale Calgary, Canada PermanentPrésence Hybride Numéro de poste 21453 Catégorie Professionnel Statut: Permanent Type de contrat Permanent Horaire: Temps plein Temps plein/Temps partiel? Temps plein Date de publication 12-juin-2024 Lieu: Calgary, Alberta Ville Calgary Province/État Alberta Domaine d'intérêt ...
-
Support Analyst
2 weeks ago
Job Title: Support Analyst · Location: Calgary, AB · Company: beBee Professionals · Job Description: · We are looking for a Support Analyst to join our team in Calgary. The Support Analyst will be responsible for providing technical assistance to our customers and internal teams. ...
-
Support Analyst
2 weeks ago
Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Calgary. The successful candidate will be responsible for providing technical support to our customers and internal teams. · Requirements: · • Bachelor's degree in Computer Scien ...
-
Analyste support aux cambistes
1 week ago
Banque Nationale Calgary, CanadaLa Banque Nationale est actuellement à la recherche d'analystes dans le cadre du programme d'intégration de talents pour le secteur des Opérations Marchés Financiers. Une carrière en tant qu'analyste support aux cambistes dans l'équipe des opérations marchés financiers, à la Banq ...
-
Analyste support aux cambistes
1 week ago
Banque Nationale Calgary, Canada Full timeLa Banque Nationale est actuellement à la recherche d'analystes dans le cadre du programme d'intégration de talents pour le secteur des Opérations Marchés Financiers. · Une carrière en tant qu'analyste support aux cambistes dans l'équipe des opérations marchés financiers, à la Ba ...
-
Support Analyst
2 weeks ago
Recruitment Partners Alberta, Canada Permanent / Full timeSupport Analyst · We are currently looking for a dynamic Support Analyst to join our client in the Legal Services industry esteemed Calgary team. · As a Support Analyst, you will play a pivotal role in delivering tier-1 to tier-2 support for their Calgary office personnel, ensur ...
-
IT Support Analyst
3 weeks ago
Impact Recruitment Ltd Calgary, CanadaOur established professional services client is seeking a Support Analyst to join their growing team in downtown Calgary · They are an innovative, passionate team, promoting a professional, supportive and engaging environment to their team members. · As a Support Analyst, you wil ...
-
Support Analyst
1 week ago
Recruitment Partners inc. Calgary, AB, CanadaWe are currently looking for a dynamic Support Analyst to join our client in the Legal Services industry esteemed Calgary team. · As a Support Analyst, you will play a pivotal role in delivering tier-1 to tier-2 support for their Calgary office personnel, ensuring seamless resol ...
-
Support Analyst
1 week ago
Recruitment Partners inc. Calgary, CanadaWe are currently looking for a dynamic Support Analyst to join our client in the Legal Services industry esteemed Calgary team. · As a Support Analyst, you will play a pivotal role in delivering tier-1 to tier-2 support for their Calgary office personnel, ensuring seamless resolu ...
-
IT Support Analyst
1 week ago
The Aurum Group Calgary, CanadaThe Aurum Group is currently seeking a highly skilled IT Support Analyst with a minimum of three years of experience in a technical support role. The ideal candidate will be adept at providing both onsite and remote support as the initial point of contact for troubleshooting and ...
-
Application Support Analyst
1 week ago
CB Canada Calgary, CanadaApplication Support Analyst · On behalf of our client, Procom is seeking an Application Support Analyst for a 12 month contract, in Calgary, AB. · Application Support Analyst Job Details · The Application Support Analyst will be responsible for supporting, troubleshooting and adm ...
-
Sales Support Analyst
4 weeks ago
CB Canada Calgary, CanadaRef ID: · Classification: Analyst · Compensation: DOE · Our well-respected client in Calgary is currently seeking a Sales Support Analyst to join their established team. · As the Sales Support Analyst your day to day responsibilities of this role may include, but not be limited ...
-
Technical Support Analyst
3 days ago
UFA Calgary, CanadaPOSITION SUMMARY: · Reporting to the Sr. Manager, IT Cardlock and Retail Services, the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock ...
-
Application Support Analyst
2 weeks ago
Enverus Calgary, CanadaDescription · Application Support Analyst · Why YOU want this position · Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative tec ...
-
Applications Support Analyst
1 week ago
Catholic School Centre Calgary, Canada TemporaryApplications Support Analyst · Information Technology · Catholic School Centre/St. Brother Andre Centre · Overall Accountability · The Applications Support Analyst is accountable for providing first level support for system applications to the users in depart ...
-
Technical Support Analyst
5 days ago
PBS Systems Calgary, Canada"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we have only just begun " · The Opportunity: · We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (De ...
-
Application Support Analyst
2 weeks ago
Enverus Calgary, CanadaDescription · Application Support Analyst Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technolog ...
-
Support Analyst
2 weeks ago
Tykans Group Inc Calgary, CanadaMonitoring and maintaining Tykans' communications and interactions in the support e-mail account. · Creating tickets with the appropriate details relevant to a case; documenting/updating incident tickets and service requests. · Analyzing records and call logs to discover potent ...
-
Applications Support Analyst
3 weeks ago
Catholic School Centre Calgary, Canada PermanentCatholic School Centre · Information Technology Department · 5 Avenue SW, Calgary · Overall Accountability · The Applications Support Analyst is accountable for providing first level support for system applications to the users in departments and schools, including ...
-
Trading Support Analyst
6 days ago
National Bank Calgary, Canada PermanentAttendance Hybrid Job Number 21453 Category Professional Status: Permanent Type of Contract Permanent Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 12-Jun-2024 Location: Calgary, Alberta City Calgary Province/State Alberta Area of Interest: Operations National ...
Back office support analyst - Calgary, Canada - BGIS
![BGIS background](https://contents.bebee.com/companies/ca/bgis/background-8MMxS.png)
Description
Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at
SUMMARY
As part of the Inventory Management team the Back-Office System Support Analyst will have an important role in helping resolve business issues impacting hundreds of users. The successful candidate will be required to learn various aspects of inventory management software system and apply learnings to complex business issues.
KEY DUTIES & RESPONSIBILITIES
Inventory System Support
Other
KNOWLEDGE & SKILLS
Licenses and/or Professional Accreditation
BGIS is an equal opportunity employer and we welcome you to apply for a position with us If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds . We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success