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    IT Support Analyst - Calgary, Canada - Impact Recruitment Ltd

    Impact Recruitment Ltd
    Impact Recruitment Ltd Calgary, Canada

    3 weeks ago

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    Description

    Our established professional services client is seeking a Support Analyst to join their growing team in downtown Calgary

    They are an innovative, passionate team, promoting a professional, supportive and engaging environment to their team members.

    As a Support Analyst, you will deliver tier-1 to tier-2 support for Calgary office personnel. In this role, you'll be the primary IT point of contact in the Calgary office, supported by a remote technical team in Vancouver and Toronto.

    RESPONSIBILITIES

    • Providing timely support and resolution for software, network, and hardware related requests.
    • Performing root cause analysis to resolve problems;
    • Training staff and contactors on the effective use of computer equipment and software
    • Perform installation, maintenance, upgrades, and repairs to computers, printers, and any other peripherals as required
    • Setting up user accounts, and end user hardware / software.
    • Adding / removing / updating user account information as necessary.
    • Ensuring system security is maintained
    • Preparing and assigning of loaner laptops, video-conference and webinar set-up, mobile devices, etc;
    • Setup of meeting room technology
    • Supporting document management system, and office automation software
    • Reporting on support trends, and issues to IT management;
    • Testing new applications and/or changes to existing applications

    REQUIREMENTS

    • A degree or diploma in computer systems;
    • 3 -5 years of relevant experience in an IT support role
    • Problem solving skills, ability to analyze, troubleshoot, and resolve technical issues
    • Knowledge of the installation, configuration, and maintenance of computer Windows OS (server and workstation);
    • Understanding and experience using Azure / AWS
    • Knowledge of enterprise hardware and software
    • Knowledge of IT Service Desk processes, support SLAs
    • In depth knowledge of desktop, laptop, printer hardware
    • Experience with endpoint management tools such as Group Policy, Intune
    • Networking knowledge/skills, including enterprise wireless, switches, firewalls, and VPN
    • Knowledge of email systems and SMTP protocol
    • Experience with VMWare's ESX platform
    • Experience with SharePoint administration
    • Experience with VOIP systems, Cisco Unified Communications
    • Understanding of IT security principles
    • Excellent organization, teamwork, and problem solving skills

    COMPENSATION & BENEFITS

    • $60,000 - $80,000 per year
    • Extended Health and Dental Benefits
    • Annual wellness benefit

    HOW TO APPLY

    Please apply directly to this posting with the most recent version of your resume. If you would like to speak with us regarding this position, please contact Erica Zimmermann at ext. 402 or email your resume to

    To learn more about our open positions, visit us at

    ABOUT IMPACT RECRUITMENT

    Specializing in a wide variety of industries and verticals, Impact Recruitment is passionate about matching exceptional talent with exciting new opportunities across Canada. For job seekers, we offer a dedicated approach to finding the right opportunity for your career growth.

    The Certified Candidate system by Impact Recruitment is designed to ensure your next career move is the right one. We take the time to thoroughly understand your technical abilities, your career goals, and you. Become a Certified Candidate and enjoy a better recruitment experience with Impact. Learn more at

    Privacy and confidentiality are important to us; as such all, applications are kept strictly confidential. We will not share your information with anyone without your prior approval. While we will only be considering qualified applicants for this position, if you are interested in pursuing an alternate career path, we would certainly be happy to speak with you about opportunities that fit your profile.

    #J-18808-Ljbffr
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