- Provide hardware, software, and connectivity support to end-user desktop/laptop/tablet/mobile/printer equipment.
- Respond promptly to support incidents and ensure requests are logged and solutions documented within the ticketing system.
- Setup user accounts, end user hardware/software and ensure system security is maintained.
- Develop knowledge and understanding of our software and the supporting Infrastructure.
- Train end-users in the effective use of IT systems and equipment.
- Assist in maintaining asset inventory.
- On occasion, assist System Administrator with maintaining, troubleshooting, repairing core infrastructure such as servers, switches, routers, power supplies, etc.
- Participate in after hours on call rotation
- Experience with hardware and software troubleshooting.
- Strong knowledge of Microsoft 365, Teams, OneDrive, Exchange, Windows 10/11, Azure, Intune, and Active Directory.
- Mobile device knowledge and experience – iOS and Android.
- Understanding of networks, file servers, security principles and wireless technology; previous exposure to the Windows networking environment.
- Knowledge of cybersecurity principals and best practices.
- Ability to manage helpdesk requests and implement technical solutions.
- Willingness to engage in system admin cross-training and special projects as required.
- Company Pension Plan
- An exciting career in the dental industry
- Further education opportunities to advance your skills
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Analyste support aux cambistes
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Support Analyst
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Support Analyst
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Recruitment Partners inc. Calgary, CanadaWe are currently looking for a dynamic Support Analyst to join our client in the Legal Services industry esteemed Calgary team. · As a Support Analyst, you will play a pivotal role in delivering tier-1 to tier-2 support for their Calgary office personnel, ensuring seamless resolu ...
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Support Analyst
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Sales Support Analyst
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CB Canada Calgary, CanadaRef ID: · Classification: Analyst · Compensation: DOE · Our well-respected client in Calgary is currently seeking a Sales Support Analyst to join their established team. · As the Sales Support Analyst your day to day responsibilities of this role may include, but not be limited ...
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Technical Support Analyst
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IT Support Analyst - Calgary, Canada - The Aurum Group
Description
The Aurum Group is currently seeking a highly skilled IT Support Analyst with a minimum of three years of experience in a technical support role. The ideal candidate will be adept at providing both onsite and remote support as the initial point of contact for troubleshooting and resolving a variety of hardware, software, and network issues. You must be located in Calgary, AB as this job is full time in the office.
We are a full-service dental company, with high quality dental facilities across Canada and U.S. We offer competitive salary package, benefits, paid vacation, pension plan and an exciting career in the dental industry.