Jobs
>
Calgary

    Technical Support Analyst - Calgary, Canada - Equest

    Equest
    Equest Calgary, Canada

    6 days ago

    Equest background
    Description
    "PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we have only just begun "

    The Opportunity:

    We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

    We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

    And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

    The Role:

    PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team to support the PBS Install Services Team. As a Technical Support Analyst you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Support Analyst is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.

    Responsibilities:
    • Managing incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
    • Logging and documenting all customer interactions within our ticketing system and escalating matters as required
    • Collaborating with other groups/departments to streamline service delivery
    • Identify opportunities to drive process improvements that positively impact the client's experience
    • Develop knowledge and understanding of our software and the supporting Infrastructure
    • Achieve relevant certification in line with department needs and requirements
    • Achieving and exceeding KPI targets and other Metrics defined by the department
    • Available to travel at least 1 week per month throughout the USA and Canada
    • Keeping abreast of software enhancements and new releases, by reviewing release notes
    • Commit to an ongoing personal development and cross-training as recommended by your Team Lead
    Qualifications:
    • Previous customer service or dealership experience will be an asset
    • High School Diploma required, relevant certification or post-secondary diploma preferred
    • Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
    • Previous experience working with Networks (TCP/IP)
    • Basic LAN/WAN knowledge
    • CompTIA A+ and Network + Certifications are an asset
    • Excellent customer service skills
    • Problem solving and trouble shooting skills
    • Strong documentation abilities
    • Effective time management and organization
    • Strong multi-tasking and prioritization
    • Excellent verbal and written communication skills
    • Ability to work within and meet set deadlines
    • Thorough understanding of PC hardware and software as well as Microsoft Products
    • Strong base knowledge of industry standard business applications
    • Willingness to commitment to an ongoing system of education and cross-training
    What we offer:
    • Internal promotion and growth opportunities
    • An education department dedicated to helping you with professional and personal development
    • The opportunity to travel
    • Free parking
    • Staff events
    • Competitive base salary ($50,000 k/yr. to $56,000 k/yr.)
    • Great referral bonus
    • Staff discounts with GM, Dell, and more.
    Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

    PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.

    #INPBS
  • EECOL

    Analyst - IT Support

    3 days ago

    EECOL Calgary, Canada

    **Responsibilities**: · - Respond to telephone calls for basic level technical support including unlocking accounts, resetting · - passwords, and unlocking sales orders and purchase orders. · - Create incident ticket for every phone call received. · - Document and escalate reques ...

  • Intelligent Wellhead Systems

    IT Support Analyst

    1 week ago

    Intelligent Wellhead Systems Calgary, Canada

    Intelligent Wellhead Systems (IWS) is currently seeking a Full Time, IT Support individual to join our team in Calgary for a hybrid role. IWS is a privately owned technology company backed by Pason Systems that specializes in the development and deployment of proprietary well con ...

  • beBee Professionals

    Support Analyst

    2 weeks ago

    beBee Professionals Calgary, Canada Customer Support Representatives Freelance

    Job Title: Support Analyst · Location: Calgary, AB · Company: beBee Professionals · Job Description: · We are looking for a Support Analyst to join our team in Calgary. The Support Analyst will be responsible for providing technical assistance to our customers and internal teams. ...

  • beBee Professionals

    Support Analyst

    2 weeks ago

    beBee Professionals Calgary, Canada Customer Support Representatives Freelance

    Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Calgary. The successful candidate will be responsible for providing technical support to our customers and internal teams. · Requirements: · • Bachelor's degree in Computer Scien ...

  • Canlin Energy

    Operations Support Analyst

    2 days ago

    Canlin Energy Calgary, Canada

    **Operations Support Analyst -** Overview** · Reporting to the Manager of Operations Support, the Senior Operations Support Analyst has an extensive role in promoting a collaborative culture across multiple Functional teams. This person will provide technical, analytical, and reg ...

  • Geeks Prime Tech Inc.

    Technical Support Analyst

    5 days ago

    Geeks Prime Tech Inc. Calgary, Canada

    Education: College/CEGEP · - Experience: 1 year to less than 2 years · **Tasks**: · - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced · - Consult user guides, technical manuals and other documen ...

  • McLennan Ross LLP

    Systems Support Analyst

    1 day ago

    McLennan Ross LLP Calgary, Canada

    Our Calgary office is currently recruiting for a Systems Support Analyst. This role will provide timely support to our clients both internal and external focusing on exemplary service. The Systems Support Analyst collaborates with other members of our firm across all three office ...

  • EXSERSOL INC

    Technical Support Analyst

    1 week ago

    EXSERSOL INC Calgary, Canada

    Education: College/CEGEP · - Experience: 1 year to less than 2 years · - or equivalent experience · **Work setting**: · - Consulting firm · **Tasks**: · - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems exp ...

  • Intelligent Wellhead Systems

    Technical Support Analyst

    1 week ago

    Intelligent Wellhead Systems Calgary, Canada

    **Job description** · **Technical Support Analyst** · Technical support desk operates 24 hours a day, 7 days a week in a compressed work week schedule 4 days on, 4 days off. This position will be a hybrid model working from home and at our Calgary office. · **Responsibilities** · ...

  • Compugen Inc

    Deskside Support Analyst

    1 week ago

    Compugen Inc Calgary, Canada

    **About Compugen** · Compugen is one of Canada's top Information Technology (IT) solution providers with extensive service and support resources. Our vision is to "simplify the business of technology, together" by focusing on business objectives and outcomes, aligning the most re ...

  • Vista Projects Limited

    Junior IT Support Analyst

    1 week ago

    Vista Projects Limited Calgary, Canada

    **What Vista Does**: · Vista Projects is an integrated industrial engineering firm that helps clients **navigate the digital transformation** of their projects and operations. Our proven project execution process is based on a "single source of truth" model that eliminates the po ...

  • CT Corporation

    System Support Analyst

    1 week ago

    CT Corporation Calgary, Canada

    **What you'll do** · - Identification of root cause and resolution of any incidents reported by the monitoring systems and end users. Analyze data inaccuracies and identify risks of changes to the environment. · - Develop the monitoring requirements to meet service level agreemen ...

  • Amayra enterprises ltd

    Network Support Analyst

    1 week ago

    Amayra enterprises ltd Calgary, Canada

    Education: Bachelor's degree · - Experience: 1 year to less than 2 years · **Tasks**: · - Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment · - Evaluate and ...

  • Rockpoint Gas Storage

    IT Solutions Support Analyst

    1 week ago

    Rockpoint Gas Storage Calgary, Canada

    Rockpoint Gas Storage is the largest independent owner and operator of natural gas storage in North America, with strategically located assets in key natural gas producing and consuming regions. Rockpoint Gas Storage owns and operates multiple facilities, including the AECO Hub(T ...

  • beBee Professionals

    Technical Support Analyst

    2 weeks ago

    beBee Professionals Calgary, Canada Customer Support Representatives Freelance

    BeBee Professionals is looking for a Technical Support Analyst to join our team in Calgary. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing technical advice and guidance ...

  • Compass Energy Systems Ltd.

    Help Desk Support Analyst

    6 days ago

    Compass Energy Systems Ltd. Calgary, Canada

    **Posting Details**: · For us, people are the heart of our organization. For over 20 years, our team's been making a name for Compass by manufacturing, retrofitting, and servicing compression and process packaging equipment of the highest standards for the North American natural ...

  • Compugen Inc

    Deskside Field Support Analyst

    1 week ago

    Compugen Inc Calgary, Canada

    **Job Title** · - Deskside Field Support Analyst - Fly in/Fly out · **Vacancy No** · - VN6320 · **Work Location** · - Calgary, AB · **Job Details** · **About Compugen** · - Compugen is one of Canada's top Information Technology (IT) solution providers with extensive service and s ...

  • ATB Financial

    Workplace Technology Support Analyst

    3 days ago

    ATB Financial Calgary, Canada

    OUR BOTTOM LINE IS DIFFERENT. · There's something special about working at ATB, and it's been recognized on every top employer list that matters. Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring you ...

  • Quantum Equipment LTD

    Analyst, Systems Technical Support

    1 day ago

    Quantum Equipment LTD Calgary, Canada

    Work Term: Permanent · - Work Language: English · - Hours: 40 hours per week · - Education: Other trades certificate or diploma · - Experience: 5 years or more · - or equivalent experience · **Tasks**: · - Communicate electronically and in person with computer users experiencing ...

  • Motiv Studio Ltd.

    Systems Technical Support Analyst

    6 days ago

    Motiv Studio Ltd. Calgary, Canada

    Education: College/CEGEP · - Experience: 1 year to less than 2 years · **Work setting**: · - Startup company · - Relocation costs not covered by employer · - Research and development institution · - Consulting firm · **Tasks**: · - Communicate electronically and in person with co ...