Jobs
>
Calgary

    Support Analyst - Calgary, Canada - Tykans Group Inc

    Tykans Group Inc
    Tykans Group Inc Calgary, Canada

    2 weeks ago

    Default job background
    Description
    • Monitoring and maintaining Tykans' communications and interactions in the support e-mail account.
    • Creating tickets with the appropriate details relevant to a case; documenting/updating incident tickets and service requests.
    • Analyzing records and call logs to discover potential issues and any underlying trends.
    • Diagnosing and resolving software faults.
    • Testing existing software and evaluating new releases.
    • Performing regular validation health checks on existing applications and systems.
    • Responding to callouts, emails, and priority activities promptly.
    • Following instructions to set up environments for testing applications and systems.
    • Diagnosing, troubleshooting, and resolving contact center application issues.
    • Documenting resolution steps for future reference in the Knowledge Base.
    • Guiding colleagues and customers through troubleshooting steps for software or technical issues.
    • Maintaining procedures and reports to provide technical support to the team and organization.
    • Examining application/system logs to identify causes and solutions.
    • Supporting the implementation of new solutions or applications.
    • Creating user accounts and assisting with login problems.
    • Participating in team meetings to offer insights into technical requirements.
    • Providing support via telephone, email, or in person.
    • Being on a 24/7 on-call rotation (1 week every 4-6 weeks).
    • Working night shifts when required.
    • Occasional travel within Alberta may be necessary (5-10%).

    What You'll Bring

    To excel in this role, you will need the following education, experience, and skills:

    • A degree in Computer Science or equivalent professional experience.
    • Hands-on experience with Genesys and AudioCodes is advantageous.
    • Experience in supporting on-premises and cloud contact center software.
    • Minimum 2 years' technical support experience in a sizable organization.
    • Proficiency in incident management tools like ServiceNow.
    • Familiarity with CRM tools such as Salesforce is beneficial.
    • Strong diagnostic techniques and the ability to ask relevant questions.
    • Exceptional listening and comprehension skills.
    • Effective oral and written communication skills.
    • Interpersonal skills with a customer service focus.
    • Tenacity in solving complex problems.
    • Analytical skills with meticulous attention to detail.
    • Team-oriented mindset to assist in resolving technical issues.
    • Organizational skills to manage multiple tasks and prioritize effectively.
    • A passion for contact center applications like Genesys and AudioCodes.

    Tykans is committed to fostering an inclusive workplace that values diversity and celebrates employees' unique contributions. We strive to create a work environment that embraces various cultures, perspectives, and backgrounds, reflecting the diversity of our customers and communities.

    At Tykans, we prioritize the physical and mental well-being of our team members. We acknowledge and respect individual work styles and preferences that lead to productivity.

    Here are some reasons why our team loves being part of Tykans:

    • Work-life balance with flexible hours.
    • Resources and activities for employee well-being.
    • Supportive and friendly work environment.
    • Team-building events.

    About Tykans

    Empowered by a dynamic team, Tykans delivers innovative solutions and services to large enterprises. Specializing in software development, customer experience, and timely service delivery, we thrive in today's business landscape. Our success is attributed to our dedicated team of experts who collaborate seamlessly to exceed customer expectations.

    If you're passionate about making a difference, join our team at Tykans.

    Curious to know more?

    Explore what our employees have to share about their experience with us. Have questions about opportunities at Tykans or the recruitment process?

  • Banque Nationale

    Analyste support aux cambistes

    1 week ago

    Banque Nationale Calgary, Canada Permanent

    Présence Hybride Numéro de poste 21453 Catégorie Professionnel Statut: Permanent Type de contrat Permanent Horaire: Temps plein Temps plein/Temps partiel? Temps plein Date de publication 12-juin-2024 Lieu: Calgary, Alberta Ville Calgary Province/État Alberta Domaine d'intérêt ...

  • beBee Professionals

    Support Analyst

    2 weeks ago

    beBee Professionals Calgary, Canada Customer Support Representatives Freelance

    Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Calgary. The successful candidate will be responsible for providing technical support to our customers and internal teams. · Requirements: · • Bachelor's degree in Computer Scien ...

  • beBee Professionals

    Support Analyst

    2 weeks ago

    beBee Professionals Calgary, Canada Customer Support Representatives Freelance

    Job Title: Support Analyst · Location: Calgary, AB · Company: beBee Professionals · Job Description: · We are looking for a Support Analyst to join our team in Calgary. The Support Analyst will be responsible for providing technical assistance to our customers and internal teams. ...

  • Banque Nationale

    Analyste support aux cambistes

    1 week ago

    Banque Nationale Calgary, Canada

    La Banque Nationale est actuellement à la recherche d'analystes dans le cadre du programme d'intégration de talents pour le secteur des Opérations Marchés Financiers. Une carrière en tant qu'analyste support aux cambistes dans l'équipe des opérations marchés financiers, à la Banq ...

  • Banque Nationale

    Analyste support aux cambistes

    1 week ago

    Banque Nationale Calgary, Canada Full time

    La Banque Nationale est actuellement à la recherche d'analystes dans le cadre du programme d'intégration de talents pour le secteur des Opérations Marchés Financiers. · Une carrière en tant qu'analyste support aux cambistes dans l'équipe des opérations marchés financiers, à la Ba ...

  • Recruitment Partners

    Support Analyst

    2 weeks ago

    Recruitment Partners Alberta, Canada Permanent / Full time

    Support Analyst · We are currently looking for a dynamic Support Analyst to join our client in the Legal Services industry esteemed Calgary team. · As a Support Analyst, you will play a pivotal role in delivering tier-1 to tier-2 support for their Calgary office personnel, ensur ...

  • Impact Recruitment Ltd

    IT Support Analyst

    3 weeks ago

    Impact Recruitment Ltd Calgary, Canada

    Our established professional services client is seeking a Support Analyst to join their growing team in downtown Calgary · They are an innovative, passionate team, promoting a professional, supportive and engaging environment to their team members. · As a Support Analyst, you wil ...

  • Recruitment Partners inc.

    Support Analyst

    1 week ago

    Recruitment Partners inc. Calgary, Canada

    We are currently looking for a dynamic Support Analyst to join our client in the Legal Services industry esteemed Calgary team. · As a Support Analyst, you will play a pivotal role in delivering tier-1 to tier-2 support for their Calgary office personnel, ensuring seamless resolu ...

  • Recruitment Partners inc.

    Support Analyst

    1 week ago

    Recruitment Partners inc. Calgary, AB, Canada

    We are currently looking for a dynamic Support Analyst to join our client in the Legal Services industry esteemed Calgary team. · As a Support Analyst, you will play a pivotal role in delivering tier-1 to tier-2 support for their Calgary office personnel, ensuring seamless resol ...

  • The Aurum Group

    IT Support Analyst

    1 week ago

    The Aurum Group Calgary, Canada

    The Aurum Group is currently seeking a highly skilled IT Support Analyst with a minimum of three years of experience in a technical support role. The ideal candidate will be adept at providing both onsite and remote support as the initial point of contact for troubleshooting and ...

  • CB Canada

    Application Support Analyst

    1 week ago

    CB Canada Calgary, Canada

    Application Support Analyst · On behalf of our client, Procom is seeking an Application Support Analyst for a 12 month contract, in Calgary, AB. · Application Support Analyst Job Details · The Application Support Analyst will be responsible for supporting, troubleshooting and adm ...

  • CB Canada

    Sales Support Analyst

    4 weeks ago

    CB Canada Calgary, Canada

    Ref ID: · Classification: Analyst · Compensation: DOE · Our well-respected client in Calgary is currently seeking a Sales Support Analyst to join their established team. · As the Sales Support Analyst your day to day responsibilities of this role may include, but not be limited ...

  • UFA

    Technical Support Analyst

    3 days ago

    UFA Calgary, Canada

    POSITION SUMMARY: · Reporting to the Sr. Manager, IT Cardlock and Retail Services, the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock ...

  • Catholic School Centre

    Applications Support Analyst

    1 week ago

    Catholic School Centre Calgary, Canada Temporary

    Applications Support Analyst · Information Technology · Catholic School Centre/St. Brother Andre Centre · Overall Accountability · The Applications Support Analyst is accountable for providing first level support for system applications to the users in depart ...

  • Enverus

    Application Support Analyst

    2 weeks ago

    Enverus Calgary, Canada

    Description · Application Support Analyst · Why YOU want this position · Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative tec ...

  • Enverus

    Application Support Analyst

    2 weeks ago

    Enverus Calgary, Canada

    Description · Application Support Analyst Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technolog ...

  • Catholic School Centre

    Applications Support Analyst

    3 weeks ago

    Catholic School Centre Calgary, Canada Permanent

    Catholic School Centre · Information Technology Department · 5 Avenue SW, Calgary · Overall Accountability · The Applications Support Analyst is accountable for providing first level support for system applications to the users in departments and schools, including ...

  • National Bank

    Trading Support Analyst

    6 days ago

    National Bank Calgary, Canada Permanent

    Attendance Hybrid Job Number 21453 Category Professional Status: Permanent Type of Contract Permanent Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 12-Jun-2024 Location: Calgary, Alberta City Calgary Province/State Alberta Area of Interest: Operations National ...

  • PBS Systems

    Technical Support Analyst

    5 days ago

    PBS Systems Calgary, Canada

    "PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we have only just begun " · The Opportunity: · We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (De ...

  • NBC

    Trading Support Analyst

    1 week ago

    NBC Calgary, Canada Full time

    Area of Interest: Operations National Bank of Canada is currently looking for analysts to add in our integration program of talent for the Financial Market Operation sector. · As a Trading Support Analyst in the Financial Market Operations team at National Bank, you'll be an ...