- Provides first level call management, resolution, and escalations.
- Performs in-depth analysis for complex problems relating to various applications.
- Provides information and advice to users on the functions and operation of the system; provides introductory training of the applications.
- Develops adhoc reports; assists in the documentation and maintenance of software functions, processes, and procedures.
- Assists with monitoring application data integrity by utilizing various tools for account management, data validation, and cleanup.
- Provides guidance to schools on managing digital student records, focusing on administrative procedures and formal records processes.
- High school diploma or equivalent
- One year of system application support experience in a call center environment preferred.
- One year of experience and functional knowledge related to current Calgary Catholic applications preferred.
- Three years of experience working with PowerSchool, CLASI and Brightspace preferred
- Experience with an information technology issue tracking system preferred.
- Experience working with teachers in an instructional environment and an excellent understanding of the school environment and school process cycles preferred
- Familiarity with PASI (Provincial Approach to Student Information)
- Strong proficiency in Adobe and Microsoft Excel
- Proficient with Microsoft Office and O productivity tools
- Physical ability to lift and move heavy boxes (up to 50 lbs.)
- Excellent verbal and written communication skills.
-
Analyste support aux cambistes
1 week ago
Banque Nationale Calgary, Canada PermanentPrésence Hybride Numéro de poste 21453 Catégorie Professionnel Statut: Permanent Type de contrat Permanent Horaire: Temps plein Temps plein/Temps partiel? Temps plein Date de publication 12-juin-2024 Lieu: Calgary, Alberta Ville Calgary Province/État Alberta Domaine d'intérêt ...
-
Support Analyst
2 weeks ago
Job Title: Support Analyst · Location: Calgary, AB · Company: beBee Professionals · Job Description: · We are looking for a Support Analyst to join our team in Calgary. The Support Analyst will be responsible for providing technical assistance to our customers and internal teams. ...
-
Support Analyst
2 weeks ago
Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Calgary. The successful candidate will be responsible for providing technical support to our customers and internal teams. · Requirements: · • Bachelor's degree in Computer Scien ...
-
Analyste support aux cambistes
1 week ago
Banque Nationale Calgary, CanadaLa Banque Nationale est actuellement à la recherche d'analystes dans le cadre du programme d'intégration de talents pour le secteur des Opérations Marchés Financiers. Une carrière en tant qu'analyste support aux cambistes dans l'équipe des opérations marchés financiers, à la Banq ...
-
Analyste support aux cambistes
1 week ago
Banque Nationale Calgary, Canada Full timeLa Banque Nationale est actuellement à la recherche d'analystes dans le cadre du programme d'intégration de talents pour le secteur des Opérations Marchés Financiers. · Une carrière en tant qu'analyste support aux cambistes dans l'équipe des opérations marchés financiers, à la Ba ...
-
Support Analyst
2 weeks ago
Recruitment Partners Alberta, Canada Permanent / Full timeSupport Analyst · We are currently looking for a dynamic Support Analyst to join our client in the Legal Services industry esteemed Calgary team. · As a Support Analyst, you will play a pivotal role in delivering tier-1 to tier-2 support for their Calgary office personnel, ensur ...
-
IT Support Analyst
3 weeks ago
Impact Recruitment Ltd Calgary, CanadaOur established professional services client is seeking a Support Analyst to join their growing team in downtown Calgary · They are an innovative, passionate team, promoting a professional, supportive and engaging environment to their team members. · As a Support Analyst, you wil ...
-
Support Analyst
1 week ago
Recruitment Partners inc. Calgary, CanadaWe are currently looking for a dynamic Support Analyst to join our client in the Legal Services industry esteemed Calgary team. · As a Support Analyst, you will play a pivotal role in delivering tier-1 to tier-2 support for their Calgary office personnel, ensuring seamless resolu ...
-
Support Analyst
1 week ago
Recruitment Partners inc. Calgary, AB, CanadaWe are currently looking for a dynamic Support Analyst to join our client in the Legal Services industry esteemed Calgary team. · As a Support Analyst, you will play a pivotal role in delivering tier-1 to tier-2 support for their Calgary office personnel, ensuring seamless resol ...
-
IT Support Analyst
1 week ago
The Aurum Group Calgary, CanadaThe Aurum Group is currently seeking a highly skilled IT Support Analyst with a minimum of three years of experience in a technical support role. The ideal candidate will be adept at providing both onsite and remote support as the initial point of contact for troubleshooting and ...
-
Application Support Analyst
1 week ago
CB Canada Calgary, CanadaApplication Support Analyst · On behalf of our client, Procom is seeking an Application Support Analyst for a 12 month contract, in Calgary, AB. · Application Support Analyst Job Details · The Application Support Analyst will be responsible for supporting, troubleshooting and adm ...
-
Sales Support Analyst
4 weeks ago
CB Canada Calgary, CanadaRef ID: · Classification: Analyst · Compensation: DOE · Our well-respected client in Calgary is currently seeking a Sales Support Analyst to join their established team. · As the Sales Support Analyst your day to day responsibilities of this role may include, but not be limited ...
-
Technical Support Analyst
3 days ago
UFA Calgary, CanadaPOSITION SUMMARY: · Reporting to the Sr. Manager, IT Cardlock and Retail Services, the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock ...
-
Application Support Analyst
2 weeks ago
Enverus Calgary, CanadaDescription · Application Support Analyst · Why YOU want this position · Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative tec ...
-
Support Analyst
2 weeks ago
Tykans Group Inc Calgary, CanadaMonitoring and maintaining Tykans' communications and interactions in the support e-mail account. · Creating tickets with the appropriate details relevant to a case; documenting/updating incident tickets and service requests. · Analyzing records and call logs to discover potent ...
-
Application Support Analyst
2 weeks ago
Enverus Calgary, CanadaDescription · Application Support Analyst Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technolog ...
-
Applications Support Analyst
3 weeks ago
Catholic School Centre Calgary, Canada PermanentCatholic School Centre · Information Technology Department · 5 Avenue SW, Calgary · Overall Accountability · The Applications Support Analyst is accountable for providing first level support for system applications to the users in departments and schools, including ...
-
Trading Support Analyst
6 days ago
National Bank Calgary, Canada PermanentAttendance Hybrid Job Number 21453 Category Professional Status: Permanent Type of Contract Permanent Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 12-Jun-2024 Location: Calgary, Alberta City Calgary Province/State Alberta Area of Interest: Operations National ...
-
Technical Support Analyst
5 days ago
PBS Systems Calgary, Canada"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we have only just begun " · The Opportunity: · We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (De ...
-
Trading Support Analyst
1 week ago
NBC Calgary, Canada Full timeArea of Interest: Operations National Bank of Canada is currently looking for analysts to add in our integration program of talent for the Financial Market Operation sector. · As a Trading Support Analyst in the Financial Market Operations team at National Bank, you'll be an ...
Applications Support Analyst - Calgary, Canada - Catholic School Centre
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Applications Support Analyst
Information Technology
Catholic School Centre/St. Brother Andre Centre
Overall Accountability
The Applications Support Analyst is accountable for providing first level support for system applications to the users in departments and schools, including providing excellent customer service, managing user requests and resolution to the requests.
Specific Accountabilities
Qualifications