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    Data Office Lead - Toronto, ON, Canada - Deutsche Bahn AG

    Deutsche Bahn AG
    Deutsche Bahn AG Toronto, ON, Canada

    1 week ago

    Default job background
    Description

    Reporting to the Operations Manager the successful candidate will maximize the performance of the site by directing the day, week and monthly activities.

    He/she will provide leadership, motivation, training and development of the workforce, executing against customer requirements, and operational performance.
    Ensure customer contract requirements are administered as applicable within the Customer support staff.

    Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely and without impact to the daily work processes.

    Manage and develop support staff
    Ensure training programs are administered and identify additional training areas for development of staff.
    Ensure company policies are communicated, administered and enforced.
    Ensure associate performance reviews are completed as required.

    Process Management
    Report on key support areas of account performance and develop/implement corrective action plans as necessary.
    Manage with operational managers value-added services as required by customer.

    Ensure development of department goals/metrics and assist with individual goals, as necessary, to align with company, site and customer objectives.

    Participate in on-site management team meetings and account/site/customer committee meetings.
    Ensure execution of CIP workshop action plans, projects and best practice sharing.
    Staff management
    Metric development and management
    Workload planning
    Proficient with Microsoft office

    Knowledge and Skills Customer service background, Operations background, Staff management, Objective setting, Metric development and management, Excellent communication skills, People skills, Workload planning, Familiarity with public warehousing and 3PL operations, Experience with WMS, Proficient with Microsoft office, Ability to lead in a fast paced time sensitive environment, Highly organized.

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