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    Customer Service Representative, Plumbing Parts - Toronto, Canada - Wolseley Canada Inc.

    Wolseley Canada Inc.
    Wolseley Canada Inc. Toronto, Canada

    4 days ago

    Default job background
    Full time
    Description

    At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you'll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You'll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you'd like to be?

    Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

    Join the Pros

    What's in it for you?

  • Regular business hours
  • Comprehensive benefits with premiums fully paid for by the company for the "Core" package starting the first day of employment.
  • Career development and training opportunities
  • Life insurance, disability and wellness program
  • Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
  • Paid vacation and sick time and day off on your birthday
  • Bonus programs that include annual performance and profit sharing
  • Employee discounts on top brands of plumbing and HVAC/R products
  • Education reimbursement for employees
  • Employee referral program
  • Safety shoe reimbursement

    • What you will do:

  • Records and processes inquiries received by mail, telephone and/or through personal customer contact.
  • Provides pricing, availability and schedule information within established guidelines.
  • Suggests additional or alternative products or services that meet the customer needs.
  • Researches and obtains resolution of a variety of customer complaints and issues.
  • Serves as a communication link between the customers and sales staff to assure responsiveness
  • Tracks order activity and alerts appropriate staff of any potential delivery problems
  • Expedites the delivery of specific orders
  • Call customers when necessary to advise shipments delay and/or information necessary to process orders

    • What you will bring:

  • Knowledge of plumbing parts and service is required
  • High level of commitment to exceptional customer service
  • Proven experience in developing innovative Customer Service initiatives
  • Ability to be tactful and diplomatic with customers
  • Consistently meeting deadlines within a fast-paced work environment and works effectively within time constraints
  • Strong analytical and problem-solving skills
  • Excellent interpersonal skills with demonstrated success working in a team environment
  • Excellent communication skills, both oral and written
  • Demonstrated initiative with the ability to work in a collaborative team based environment
  • Highly organized in prioritizing work and multi-tasking

    • Shift: Monday - Friday and working every other Saturday OR Tuesday to Saturday.

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