Event Based AV Team Lead - Toronto, ON, Canada - Bank of Montreal

Description

The Event Based AV Team Lead has a primary responsibility to provide and ensure a high level of customer service and time sensitive delivery of audio-visual services while encompassing Being BMO. Highly visible role providing support to our BMO Place Conference Centre spaces.

Position Overview:

• Team Lead accountable for providing guidance, leadership and organization to the Event Based AV team.
• Managing daily workflow, delegating and scheduling support for all meetings on our BMO Place Conference Centre.
• Strategizing with the team and presenters to come up with the best approach to provide an excellent customer experience.
• Responsible for the day to day support, troubleshooting and maintenance of all audio visual equipment used in the BMO Place Conference Centre, presentation hall and classrooms; and BMO multimedia integrated rooms.
• Setup and operation of audio visual equipment including display panels, projectors, internal BMO laptops, external vendor laptops, network communication equipment, microphones, cameras, VOIP, teleconference equipment, IP, SIP video conference equipment.
• Vendor relationship contact for existing multimedia suppliers and AV service providers.
• Provide attentive, accommodating, professional and technical support requested by BMO Executives, BMO Board of Directors, senior management teams, leadership councils and distinguished guests.
• Support meetings/events that are time sensitive, often highly confidential, fast paced and highly visible within a scrutinized environment.
• Focus on a positive high-level customer experience and communication following BMO guidelines; address complaints and resolve problems.

Qualifications:

• College diploma in related discipline(s) or equivalent work experience.
• 5+ years in the AV and/or IT industry.
• Exceptional Relationship Management skills.
• Exceptional oral and written communication skills, with the ability to present, communicate, and simplify complex information.
• Strong problem-solving skills within the technical field.
• Sound understanding of best in class business processes.

Knowledge and Skills:

• Ability to multi-task and set priorities accordingly.
• Provide continuous improvement solutions at both the customer and departmental level.
• Able to accommodate flexible work arrangements.
• Autonomous - able to act independently on behalf of the department with defined objectives and direction.
• Able to respond quickly to ad-hoc requests.
• Strong technical aptitude.
• Proficient in Windows, MacOS, iOS, iPadOS and Microsoft Office Applications.
• Knowledge of networks in both corporate and dedicated environments
• In-depth knowledge of professional video switchers, streaming software, media servers, microphones, broadcast cameras, stage lighting; AV over IP including Dante, NDI and other protocols.
• Experience with Cisco Video Conferencing equipment, WebEx, Microsoft Teams, other collaboration systems and platforms Troubleshooting videoconference issues, system errors, logical audio visual issues troubleshooting, co-ordinating break/fix when required. Must be comfortable running high profile, highly visible internal company live events with a high level of customer service.
• CTS certification preferred.
• Follow BMO's expense management directive and identify possible cost savings measures, and provide a competitive advantage in a functional, practical, customer focused manner.

Compensation and Benefits:

Application Deadline:

Address:

Job Family Group:

The Event Based AV Team Lead has a primary responsibility to provide and ensure a high level of customer service and time sensitive delivery of audio-visual services while encompassing Being BMO. Highly visible role providing support to our BMO Place Conference Centre spaces.

Position Overview:

• Team Lead accountable for providing guidance, leadership and organization to the Event Based AV team.
• Managing daily workflow, delegating and scheduling support for all meetings on our BMO Place Conference Centre.
• Strategizing with the team and presenters to come up with the best approach to provide an excellent customer experience.
• Responsible for the day to day support, troubleshooting and maintenance of all audio visual equipment used in the BMO Place Conference Centre, presentation hall and classrooms; and BMO multimedia integrated rooms.
• Setup and operation of audio visual equipment including display panels, projectors, internal BMO laptops, external vendor laptops, network communication equipment, microphones, cameras, VOIP, teleconference equipment, IP, SIP video conference equipment.
• Vendor relationship contact for existing multimedia suppliers and AV service providers.
• Provide attentive, accommodating, professional and technical support requested by BMO Executives, BMO Board of Directors, senior management teams, leadership councils and distinguished guests.
• Support meetings/events that are time sensitive, often highly confidential, fast paced and highly visible within a scrutinized environment.
• Focus on a positive high-level customer experience and communication following BMO guidelines; address complaints and resolve problems.

Qualifications:

• College diploma in related discipline(s) or equivalent work experience.
• 5+ years in the AV and/or IT industry.
• Exceptional Relationship Management skills.
• Exceptional oral and written communication skills, with the ability to present, communicate, and simplify complex information.
• Strong problem-solving skills within the technical field.
• Sound understanding of best in class business processes.

Knowledge and Skills:

• Ability to multi-task and set priorities accordingly.
• Provide continuous improvement solutions at both the customer and departmental level.
• Able to accommodate flexible work arrangements.
• Autonomous - able to act independently on behalf of the department with defined objectives and direction.
• Able to respond quickly to ad-hoc requests.
• Strong technical aptitude.
• Proficient in Windows, MacOS, iOS, iPadOS and Microsoft Office Applications.
• Knowledge of networks in both corporate and dedicated environments
• In-depth knowledge of professional video switchers, streaming software, media servers, microphones, broadcast cameras, stage lighting; AV over IP including Dante, NDI and other protocols.
• Experience with Cisco Video Conferencing equipment, WebEx, Microsoft Teams, other collaboration systems and platforms Troubleshooting videoconference issues, system errors, logical audio visual issues troubleshooting, co-ordinating break/fix when required. Must be comfortable running high profile, highly visible internal company live events with a high level of customer service.
• CTS certification preferred.
• Follow BMO's expense management directive and identify possible cost savings measures, and provide a competitive advantage in a functional, practical, customer focused manner.

Compensation and Benefits:

Pay Type:

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we're focused on building, investing and transforming how we work to drive performance and continue growing the good.

Who we are

We're proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we'll continue to build, invest and transform to drive performance that serves the good that grows.