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    Ad Quality Coordinator - Toronto, Canada - Index Exchange

    Index Exchange
    Index Exchange Toronto, Canada

    6 days ago

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    Description

    About Index Exchange:

    Index is a global advertising marketplace enabling media owners to grow their revenue by helping marketers reach consumers across every screen. We're a proud industry pioneer with nearly 20 years of experience accelerating the evolution of ad technology for the world's leading experience-makers.

    We are all in on video this year. We recently rebuilt our platform from the ground up specifically for this new channel, allowing our customers to transact across every device and screen as efficiently as possible. We're reimagining streaming TV, and it has become one of the fastest growing areas of our business.

    Index is an exciting and fast-paced place to work, and our company is built on our values of change, support, learning and teaching, trust, and intention. You will be able to feed your ambition, lean into trust & transparency, and feel genuine support from your colleagues here.

    We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

    We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we're looking for talented professionals to help take us to the next level.

    Are you ready to join the programmatic evolution?

    Ad Quality Coordinator –Supports the Ad Quality division of the Exchange Quality Department by performing daily specialized campaign association processes, and auditing before and after activation to ensure demand meets or exceeds all applicable regulations and Index Exchange quality guidelines. The Ad Quality Specialist plays an integral role in the Exchange Quality department by ensuring all eligible demand is activated while upholding Index Exchange's commitment to providing a clean and transparent exchange.

    This is a contract role start from June 3rd, 2024 to December 31st, 2024. There are two open positions with varying working hours, which include:

  • Sunday-Thursday 3:00 AM-11:00 AM EST
  • Sunday-Thursday 11:00 PM -7:00 AM EST

    • What We're Looking For:

  • Efficient management of daily campaign assignments.
  • Turnaround time for requested daily or miscellaneous tasks.
  • Accuracy of creative assessments and classifications.
  • Thoroughness of insights and analysis shared with internal and external stakeholders.
  • Responsiveness and effectiveness in the resolution of inbound tickets and requests.
  • Quality of output of project work assigned.

    • Here's What You'll be Doing:

  • Review and audit campaigns and creatives to ensure accuracy and compliance with Index Exchange policies and quality standards.
  • Address sensitive content which may be graphic, violent or hateful, include offensive or derogatory language or other potentially distressing material.
  • Gather and analyze audit results and common trends to provide clear and concise recommendations aimed at increasing departmental efficiency and accuracy.
  • Perform specialized daily campaign registration tasks, as well as miscellaneous registration requests or campaign investigations from other members of the department or company.
  • Applies various tools & techniques to help troubleshoot campaigns and creative when required, helping to resolve campaign issues in a timely manner and as assigned.
  • Collaborate with internal teams to identify and unlock opportunities to increase revenue and sustain growth.
  • Respond and resolve issues and inquiries related to demand that may violate Index Exchange policies and/or acceptance criteria.
  • Support group project opportunities to build process improvements, effectively managing and prioritizing multiple deadlines at once.
  • Assist in ensuring documentation as it pertains to the registration team is up to date.
  • Acquire and maintain expertise with Index Exchange proprietary workflow tools for creative preview and campaign management, as well as third party business intelligence tools like Looker.

    • Here's What You Need:

  • Experience in Programmatic Advertising (SSPs, DSPs, RTB, DFP, Ad Servers, Video Players etc).
  • Skilled in synthesizing analysis into actionable recommendations.
  • High-level verbal and written communication skills.
  • Strong critical thinking, problem-solving and analytical skills.
  • 1+ years of experience in a software company or Ad Tech industry.
  • 3-year degree in a related field or equivalent work experience.

    • Why You'll Love Working Here:

  • Comprehensive health, dental, and vision plans at no cost to you
  • Time off and flexible work schedules
  • Retirement plan with a 5% company match
  • Stock options and equity packages
  • Generous parental leave
  • Monthly wellness stipend plus fitness discounts and quarterly wellness group activities
  • Community engagement opportunities and donation-matching program
  • Annual virtual company retreats and regular community-led team events
  • One day off per year to volunteer
  • A workplace that supports a diverse, equitable, and inclusive environment – learn more here

    • Notification

    Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.

    Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process.

    We remain dedicated to resolving this matter and we appreciate your support.

    Equal employment opportunity

    At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

    Accessibility for applicants with disabilities

    Index Exchange is committed to working with and providing access and reasonable accommodations to applicants with disabilities. Please let us know if you'd like to request a reasonable accommodation.

    #LI-Remote

    #LI-AS1

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