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Winnipeg

    Senior IT Technician - Winnipeg, Canada - Balfour

    Balfour
    Balfour Winnipeg, Canada

    5 days ago

    Default job background
    Full time
    Description

    POSITION Summary: The Sr IT Technician is the main point of contact for desktop support and end user services as well as the second level of support for the IT Infrastructure.

    Essential position Functions:

  • Manages, supports, troubleshoots, and supervises IT end user services, Desktop support and acts as the second level of support for the IT End User Services area.
  • Hands-on IT infrastructure and Desktop support incidents resolution and troubleshooting.
  • Hands-on management end user IT services to ensure the availability and continuity of business operation, as well as monitoring the IT infrastructure platforms to meet the KPIs.
  • Hands-on management of IT services international vendors to ensure SLAs and IT services delivery across all the organization.
  • Provides hands-on technical support to the end users on several technical IT services, hardware, and software.
  • Follows up root cause analysis on the different IT incidents & problems related to the IT infrastructure and End User Services.
  • Solves complex IT technical issues.
  • Promotes and follows the creation, execution and operation of improvement projects for end user IT services that improve and support the business operation.
  • Provides reports, dashboards and analysis about IT infrastructure and end user services performance.
  • Documents, publishes, and maintains IT End Services procedures.

    • EDUCATION/EXPERIENCE:

  • Bachelor's degree in technology, Computer Science, Telecommunications or similar.
  • to years of experience as hands-on senior or nd level IT Technician/
  • Extensive knowledge of Microsoft Windows infrastructure environments & technical support (desktops, servers, active directory, O and end IT services).
  • Certification is a plus.
  • Extensive knowledge troubleshooting and support of Smart Handhelds. Datalogic is a plus.
  • Good knowledge of Networking Firewalls, Switches Routers, Cabling, VoIP.
  • Fortinet firewalls is a plus.
  • Hands-on experience in IT end user services, Desktop Support, Network, IT monitoring & security tools.
  • Knowledge of the IBM Power iSeries server is a plus.
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