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    Specialist, Help Desk Support - Montréal, QC, Canada - Scotiabank

    Scotiabank
    Scotiabank Montréal, QC, Canada

    3 weeks ago

    Scotiabank background
    Description

    Jarislowsky, Fraser Limited is an investment management firm with over 60 years of experience conducting fundamental research and managing assets for pension funds, foundations and endowments, corporations and individuals in Canada and internationally — representing more than CA$60 billion in assets under management.

    Our history and culture are rooted in investment stewardship that is expressed through an adherence to quality investing consistent with our long-standing investment philosophy and the advancement of good governance and sustainable investing.

    Headquartered in Montreal, we have offices in Toronto, Calgary and Vancouver.


    The Account Opening Specialist will be responsible for executing new account openings, providing internal CRM support and the online client portal.

    In this role, the candidate/employee will work with and provide support to the investment teams, their clients and our primary custodian contacts.

    Key areas of responsibilities include new account opening, online client portal, CRM support.
    Monitor new account transfers, both in-cash and in-kind, and reconcile against account statements.
    Liaise with external custodian contacts and internal stakeholders to ensure timely account transfers.
    Accurate set up of new accounts and review of documents in preparation for transfers and trading.
    Process client requests for online portal access and execute required set up.
    Provide technical support to clients and their investment team.
    Work to improve the client experience online and with the CRM tool.
    Support and train users on tools and processes, with particular focus on CRM.
    Further develop use of CRM by helping improve processes, inputting data and ensuring its integrity.
    Assist team with ad hoc tasks such as data entry, reporting data and quality controls.
    Advanced knowledge of Microsoft Office tools: Word, Excel and PowerPoint.
    ~ Previous experience with CRM, APX and Bloomberg is considered an asset.
    ~ Bachelor in Business or another related field
    ~3-5 years of work experience in a similar role
    ~ Excellent communication skills both written and verbal in English and French is required. Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will serve and English and French-speaking clientele
    ~ Jarislowsky Fraser Limited is an equal opportunity employer which values diversity in the workplace


    Guided by our purpose:
    "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. JFL manages the portfolios of pension funds, foundations and endowments, corporations and high-net-worth individuals in Canada and internationally.


    If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

    If you require technical assistance, please . Candidates must apply directly online to be considered for this role.
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